Venkatesh B V

Strategic Relationship Building:

• Developed strong connections with CXO organizations and GTM teams in key accounts across ITeS, telecom, and manufacturing segments to drive new business opportunities and revenue growth
• Collaborated with Segment leads and Account Managers in identifying new business opportunities, building account plan and developing strategic partnerships resulting in revenue growth.
• Collaborated with architects in identifying opportunities for adopting new products, services and transforming them into revenue-generating prospects.
• Negotiated profitable contracts with customers, positioning the company for long-term success in competitive markets.

People Leadership and Customer Satisfaction:

• Led a newly created region & high-performing team of Technical Account Managers, resulting in impressive revenue growth of 150% in 3 years, resulting in cloud adoption/consumption by $50mil, and improved customer satisfaction by 3pts.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained Technical Account Managers across India on maturity review programs, enabling the Technical Account Manager community to elevate the discussion at CXO level.
• Used customer service skills and analytical nature to resolve customer concerns and promote loyalty. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Support and Solution Deployment:

• Led the Initiative to improve the customer experience on reactive support and helped the Support organization to improve the customer satisfaction by 5pts.
• Led initiative to identify, onboard, and operationalize the partners program to sell Support contracts in small and medium segment customers.

Insights and Organizational Alignment:

• Managed complex program impacting WW Services organization customer satisfaction framework
• Designed and developed new processes (Ex: Close the loop methodology) to modernize the measurement of customer satisfaction
• Collaborated with the engineering team to implement AI-based customer insights & predictions based on customer feedback and delivery parameters
• Collaborated with Privacy and security teams to ensure PII’s are not collected and exposed
• Led successful organizational-level process/behavioural changes using Prosci Change Management Methodology fostering a culture of adaptability and resilience within the organization.

Project Management Office (PMO):

• Assisted Service Leadership in organizing and overseeing consulting financial management challenges bringing rhythm to forecasting and tracking the progress through ROB’s.
• Implemented process changes to resolve Invoicing and Payment collection challenges within Consulting Services, impacting pending payment collection and bringing rhythm to on-time invoicing and payment collection.

• Successfully led the team of 20 professionals for a desktop deployment project for a major bank in UK. Enhanced team efficiency by streamlining communication and project management processes, resulting in completion of the project ahead of schedule and improving the delivery margin by 30%.
• Led a team of 10 professionals in developing the necessary toolset and automation for Messaging and desktop migration
• Collaborated with sales team & key customer stakeholders in understanding the requirement and respond to RFPs and RFIs related to various solution deployments.

• Led a team of 20 support professionals to transition and manage 24x7 support services for leading semiconductor manufacturers
• Transitioned 12 hours of Global Messaging and directory services environment for one of the biggest companies in the US
• Troubleshooting and problem resolution
• Successfully managing change and configuration management
• Successfully migrated messaging services to higher versions

• Deployment of Paging Infrastructure for Paging services for key customers in Karnataka
• 24x7 support of paging systems to all the major players in Karnataka. Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
• Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
• Pre-sales support for Nortel EPABX and Microwave systems

• Led the team of 5 engineers to setup production unit from scratch
• Managing production of rural wireless telecom systems
• Deployment of telecom systems in rural areas
• Collaboration with DOT officials and ensuring successful UAT

• Production of rural wireless telecom systems
• Implementation of mobile technology infrastructure for Airtel
• Led a team to Implement the mobile technology infrastructure