Sports
Venkatesh Chandrasekar
Global Network Operations Analyst
Mumbai
Summary
Network Operations Professional with 2+ years of experience in the Industry within an enterprise level. Providing technical backup to consumers on network related issues; coordinating with field resources and vendors, managing all call servers and application process, performing configuration modification, providing an update to the PBX system.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Global Network Operations Centre Analyst
Black Box Network Services
04.2022 - Current
- Creating, updating, and distributing a call directory to all departments.
- Answering, screening, and forwarding calls in a professional and courteous manner.
- Handling general phone inquiries about the organization.
- Directing external calls to designated departments or individuals.
- Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
- Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
- Monitoring PBX systems at an enterprise level for any alarms that is generated.
Service Desk Analyst
Tech Mahindra Business Services
01.2021 - 04.2022
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Created user email address and adding them to the distribution list.
Education
Bachelor of Engineering - Mechatronics
Aarupadai Veedu Institute of Technology
Chennai, India 04.2001 -
Skills
System Maintenance
Interests
Travelling
Trekking
Timeline
Global Network Operations Centre Analyst
Black Box Network Services
04.2022 - Current
Service Desk Analyst
Tech Mahindra Business Services
01.2021 - 04.2022
Bachelor of Engineering - Mechatronics
Aarupadai Veedu Institute of Technology
04.2001 -
Similar Profiles
Vasanthi GondesiVasanthi Gondesi
INFORMATION SECURITY ANALYST at Black Box Network ServicesINFORMATION SECURITY ANALYST at Black Box Network Services
Ruthwik MavinkereRuthwik Mavinkere
PMO at Black Box Network ServicesPMO at Black Box Network Services
MYKALE ROYSMYKALE ROYS
Infrastructure Technician 1 at Black Box Network ServicesInfrastructure Technician 1 at Black Box Network Services
Barry HarperBarry Harper
Carrier Service Project Manager at Black Box Network ServicesCarrier Service Project Manager at Black Box Network Services
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP