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Venkatesh Chandrasekar
Global Network Operations Analyst
Mumbai
Summary
Network Operations Professional with 2+ years of experience in the Industry within an enterprise level. Providing technical backup to consumers on network related issues; coordinating with field resources and vendors, managing all call servers and application process, performing configuration modification, providing an update to the PBX system.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Global Network Operations Centre Analyst
Black Box Network Services
04.2022 - Current
- Creating, updating, and distributing a call directory to all departments.
- Answering, screening, and forwarding calls in a professional and courteous manner.
- Handling general phone inquiries about the organization.
- Directing external calls to designated departments or individuals.
- Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
- Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
- Monitoring PBX systems at an enterprise level for any alarms that is generated.
Service Desk Analyst
Tech Mahindra Business Services
01.2021 - 04.2022
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Created user email address and adding them to the distribution list.
Education
Bachelor of Engineering - Mechatronics
Aarupadai Veedu Institute of Technology
Chennai, India 04.2001 -
Skills
System Maintenance
Remote Support
Call Routing
Troubleshooting and Repair
VoIP Systems
Network Troubleshooting
Interests
Travelling
Trekking
Timeline
Global Network Operations Centre Analyst
Black Box Network Services
04.2022 - Current
Service Desk Analyst
Tech Mahindra Business Services
01.2021 - 04.2022
Bachelor of Engineering - Mechatronics
Aarupadai Veedu Institute of Technology
04.2001 -