Hi, I’m
VENKATESH DAYALAN
Manager operations
Coimbatore,TN
Summary
https://bold.pro/my/venkatesh-dayalan/745
OBJECTIVE:
I want to work in the hospitality industry, which is totally committed to the quality of the services, to improve my knowledge of technical skills and the quality of products with my diligence and competence.
Overview
24
years of professional experience
Work History
PPZ, PIONEER PROPERTY ZONE SERVICES PRIVATE LIMITED
Manager Operations
08.2024 - Current
Job overview
- Well, knowledge of the operation, leasing, sales, fit-out, monthly invoice preparing for cam, electrical, HVAC and water bill, monthly service tax payer, payment collection, parking management, security management, housekeeping management, cleaning chemical management, gardening management, the government officially work (other than technical & diesel generator maintenance, lift and escalator maintenance with vendors CAMC & AMC), Responsible For: Taking care of Housekeeping, Security, MEP, Parking Management, Leasing and customizing the Food court, and Annual Budgeting
- SOP’s Implementation
- Preparation of Monthly Management Reports
- Initiatives to reduce operations costs and increase revenue for the Mall
- Ensure the Fire & Safety of the Mall
- Occupancy cost calculation and analysis and suggestions to improve business
- Monitoring and checking the House Keeping & Security Services are up to standard
- Mall Maintenance – Ensure the maintenance team adheres to the SOP
- Agency Recruitment for Maintenance, Housekeeping & Security
- Ensuring Billing and Collection of Rent, CAM and Service Tax is on time
- Coordination and compliance with mandatory requirements for the new store opening
- Timely renewal of the Licenses and permissions for Operating the Mall
- Liaoning with local government bodies to ensure smooth operation
- Retailer’s meeting to improve the Management & Tenant relationship
- Responsible for all marketing: Brand Communication & Management, Media Planning and buying, advertising, and events
- Annual Marketing Plan: Conceptualizing and executing innovative events and promotional activities for brand building of the mall and customer engagement
- Responsible for planning and executing the AMP and ensuring the execution of activities as per plan
- Marketing Budget: To work closely with the CDM to manage advertising, public relations and promotional budget to ensure that the expenditures are within the budgets allocated
- Media Management: Handling all the Media Communication for Malls (Print, Electronic, FM media and Cinema Promotion and In-mall promotion
- Revenue Generation: To identify branding opportunities & activation spaces inside/outside of the property to maximize revenue from SOH.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Implemented robust risk management frameworks, minimizing operational disruptions and safeguarding company assets.
- Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
- Directed launch of new product lines, coordinating cross-functional teams to achieve market penetration and sales targets.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
- Streamlined logistics and distribution networks, ensuring timely delivery of products and reducing transportation costs.
- Facilitated key partnerships with external stakeholders, expanding market reach and enhancing brand reputation.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Reduced environmental impact by implementing sustainable practices and eco-friendly operations, gaining recognition in industry.
- Led workforce expansion efforts, recruiting top talent and establishing high-performance team aligned with company goals.
- Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
- Drove technology integration strategies, modernizing legacy systems and facilitating seamless data flow.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.
- Conducted comprehensive market analysis to inform strategic planning and decision-making processes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
VARAAHI ELCTROMECH PRIVATE LIMITED
Manager Operations
10.2023 - 07.2024
Job overview
- Responsible For: Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Managed budgets effectively, consistently delivering projects on time and within financial constraints
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Reported issues to higher management with great detail.
- Streamlined logistics and distribution networks, ensuring timely delivery of products and reducing transportation costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed crisis situations effectively by developing response plans in advance.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced environmental impact by implementing sustainable practices and eco-friendly operations, gaining recognition in industry.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated key partnerships with external stakeholders, expanding market reach and enhancing brand reputation.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
FORTUNE9 OWNERS MAINTENANCE MUTUALLY AIDIED SOCIET
Operations Manager
11.2020 - 09.2023
Job overview
- Responsible For: Taking care of, , Security, MEP, Parking Management, Leasing and customising and Food court menus and rate fixing
- SOP’s Implementation
- Preparation of Monthly Management Reports
- Initiatives to reduce operations costs and increase revenue for IT building
- Ensure fire & safety at IT buildings
- Parking Management & collection
- Monitoring and checking the House Keeping & Security Services are up to standard
- Ensure the maintenance team adheres to the SOP
- Agency Recruitment for Maintenance, Housekeeping, Security & Gardner
- Ensuring the billing and collection of rent, CAM, Electrical, HVAC, water bills, and Service Tax are paid on time
- Coordination and compliance with mandatory requirements for the new company opening
- Timely renewal of the licenses and permissions for operating IT buildings
- General meeting to improve the Management & Tenant relationship
- Responsible for all marketing: Brand Communication & Management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Implemented sustainability initiatives, reducing environmental impact.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
DSL VIRTUE MALL. PVT. LTDHYDERABAD
Assistant- Operation Manager
09.2019 - 07.2020
Job overview
- LOCKDOWN)
- Responsible For: Taking care of Housekeeping, Security, MEP, Parking Management, Leasing and customising the Food court, and Annual Budgeting
- SOP’s Implementation
- Preparation of Monthly Management Reports
- Initiatives to reduce operations costs and increase revenue for the Mall
- Ensure the Fire & Safety of the Mall
- Parking Management
- Occupancy cost calculation and analysis and suggestions to improve business
- Monitoring and checking the House Keeping & Security Services are up to standard
- Mall Maintenance – Ensure the maintenance team adheres to the SOP
- Agency Recruitment for Maintenance, Housekeeping & Security
- Ensuring Billing and Collection of Rent, CAM and Service Tax is on time
- Coordination and compliance with mandatory requirements for the new store opening
- Timely renewal of the Licenses and permissions for Operating the Mall
- Liaoning with local government bodies to ensure smooth operation
- Retailer’s meeting to improve the Management & Tenant relationship
- Responsible for all marketing: Brand Communication & Management, Media Planning and buying, advertising, and events
- Annual Marketing Plan: Conceptualizing and executing innovative events and promotional activities for brand building of the mall and customer engagement
- Responsible for planning and executing the AMP and ensuring the execution of activities as per plan
- Marketing Budget: To work closely with the CDM to manage advertising, public relations and promotional budget to ensure that the expenditures are within the budgets allocated
- Media Management: Handling all the Media Communication for Malls (Print, Electronic, FM media and Cinema Promotion and In-mall promotion
- Revenue Generation: To identify branding opportunities & activation spaces inside/outside of the property to maximize revenue from SOH
- Concern:, Division: Housekeeping, Pantry boy & Office boy
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Improved inventory accuracy with rigorous audit practices.
- Oversaw daily operations to ensure compliance with industry standards.
- Coordinated cross-departmental meetings for smoother project transitions.
- Elevated customer experience, integrating feedback into operational improvements.
- Fostered culture of continuous improvement through employee training programs.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Achieved significant cost savings by renegotiating vendor contracts.
- Reduced downtime, conducting regular maintenance checks and balances.
- Developed comprehensive reports to inform management decisions.
- Facilitated team collaboration with regular communication forums.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
SAFARI MALL, ABU SALALHYDERABAD
Manager Of Housekeeping
01.2017 - 06.2019
Job overview
- Responsible For: Taking care of the entire facility operation in Safari Mall, Housekeeping, Pantry and Office Boy
- Monthly attendance, billing & invoice, monthly report with PPT presentation, materials cost controlling, briefing & debriefing, training oral & practical voice for staff
- Taking monthly reports on consumption, Duty Roaster and all kinds of housekeeping chick list follow-up, floor rounds and follow-up work
- Manpower Control & All types of Machinery & Chemical handling and taking care of Gardening and Site visiting feedback taking.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
HANDYMAN FACILITIES MANAGEMENT SERVICES L.L.CDUBAI
Sr. Executive operation & Sales Coordinator
04.2014 - 10.2016
Job overview
- Responsible For: Taking care of the entire facility's housekeeping operation
- Cradle External glass cleaning
- Attendance Monthly billing & Invoice, Materials cost controlling, briefing & debriefing, Training oral & Practical voice for staff
- Taking monthly reports on consumption, Duty Roaster and all kinds of housekeeping chick list follow-up, floor rounds and follow-up work
- Manpower Control & All types of Machinery & Chemical handling and taking care of Gardening and Check collection & Site visiting Client meetings attaining feedback.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Championed sustainability initiative that reduced company's carbon footprint and operational costs.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
- Negotiated high-value contracts with new clients, substantially increasing revenue.
- Led development and launch of new product line, which became market leader within months.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
FUN REPUBLIC MALLCOIMBATORE
Ast Housekeeping Operation Manager
02.2012 - 03.2014
Job overview
- For: Taking care of the entire mall housekeeping operation, both contractors BVG and SITICS & HOFICONS
- Attendance monthly billing & invoice, materials cost controlling, briefing & debriefing, Training oral & Practical voice for staff
- Taking monthly reports for materials and consumption, duty roaster and all kinds of housekeeping chick list follow-up, floor rounds and follow-up work Manpower Control & all types of Machinery & Chemical handling and taking care of gardening and pest control.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
AWAN SERVICES L.L.C
Housekeeping – Operation Manager
04.2008 - 01.2012
Job overview
- Responsible For: Taking care of the Grand Mall housekeeping operation in Ghubrah, Muscat
- Taking monthly report Attendance monthly billing for contractor materials and consumption for month, duty Roaster, Monthly inventory, Manpower Control & All types of Machinery & Chemical training taken.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Conducted regular inspections of guest rooms and public areas, ensuring consistent cleanliness and quality control.
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
- Scheduled staff shifts efficiently to maximize coverage while minimizing labor costs, utilizing advanced scheduling software tools as needed.
- Managed a team of housekeepers, ensuring adherence to established protocols and maintaining high standards.
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Assisted in budget planning for the housekeeping department by projecting future staffing needs and anticipated expenses related to supplies or equipment maintenance.
- Developed training programs for new hires, resulting in faster onboarding times and increased staff competency.
- Ensured compliance with local health codes by conducting routine sanitation audits in all areas under housekeeping responsibility.
- Liaised with external vendors regarding supply orders or service contracts, negotiating competitive rates and maintaining positive working relationships.
- Implemented inventory management systems for cleaning supplies, resulting in cost savings and reduced waste.
- Collaborated with hotel management to develop strategic plans for ongoing departmental growth and improvements based on industry trends or best practices.
- Enforced safety protocols among housekeeping staff members, minimizing workplace accidents or injuries during daily operations.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
- Maintained accurate records of room statuses, facilitating efficient allocation of resources for daily operations.
- Addressed guest concerns quickly and professionally, demonstrating exceptional customer service skills and problem-solving abilities.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
THE PARK HOTELCHENNAI, JURNEY
Housekeeping Sr. Supervisor
05.2003 - 03.2008
Job overview
- Responsible For: Taking care of Enter Park Hotel housekeeping operation
- Taking Care of Guest Rooms & Public Areas Checking VIP Arrivals
- Taking monthly report Attendance monthly billing for contractor materials and consumption for month, duty Roaster, Manpower Control & All types of Machinery & Chemical training taken.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Maximized personal competency through continuous professional development.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Provided interpretation and guidance on procedural questions.
- Identified underperforming areas and implemented effective process improvements.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Assessed problems and conflicts and resolved independently.
- Mentored junior team members for accelerated professional growth and skill development.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized postimplementation.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
- Established and maintained filing systems, retrieved data using [Software] and prepared management reports.
- Served on [Type] committee to evaluate and recommend changes to policy, procedure and systems.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
SUN VILLAGE HOTEL
Industrial Trainee
12.2001 - 05.2002
Job overview
- Trained through all the departments
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Provided technical support during equipment troubleshooting efforts, minimizing downtime and maintaining production schedules.
- Monitored and tracked team performance to identify and target deficiencies.
- Prevented costly equipment breakdowns by performing regular preventive maintenance checks according to established schedules.
- Assisted with implementation of new safety instructions and equipment protocols.
- Supported the implementation of new equipment installations, including machinery setup, calibration, and operator training.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Improved employee productivity by offering targeted training programs based on identified skill gaps or performance issues.
- Assisted in the development of safety protocols to reduce workplace injuries and maintain a safe working environment for all employees.
- Collaborated with cross-functional teams to optimize production processes, resulting in decreased waste and increased profitability.
- Repaired, cleaned and maintained equipment.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Participated in continuous improvement initiatives that led to enhanced operational performance and cost reductions.
- Reviewed and updated standard operating procedures per specifications.
- Updated internal data systems to aid senior managers in effective decision-making.
- Reduced energy consumption at the facility by conducting audits of current usage patterns and recommending energy-efficient solutions where applicable.
- Developed strong relationships with suppliers by negotiating favorable contracts and managing ongoing communication regarding materials delivery timelines.
- Increased efficiency in manufacturing processes by identifying bottlenecks and implementing corrective measures.
- Maintained accurate records of equipment maintenance to ensure optimal functioning and prevent costly downtime.
- Streamlined inventory tracking systems by implementing barcode scanning technology for more accurate record keeping and reduced manual errors.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Reviewed production schedules and streamlined processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
W.G. CHOLA SHERATON HOTELCHENNAI
Industrial Trainee
12.2000 - 05.2001
Job overview
- Trained through all the departments)
- Streamlined inventory tracking systems by implementing barcode scanning technology for more accurate record keeping and reduced manual errors.
- Served as a liaison between the production floor and management, effectively communicating updates on project progress, challenges, and potential solutions.
- Reduced energy consumption at the facility by conducting audits of current usage patterns and recommending energy-efficient solutions where applicable.
- Met production targets and tight deadlines by collaborating closely with team members.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Collaborated with other departments to optimize production workflows.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Assisted with implementation of new safety instructions and equipment protocols.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Provided technical support during equipment troubleshooting efforts, minimizing downtime and maintaining production schedules.
- Assisted in the development of safety protocols to reduce workplace injuries and maintain a safe working environment for all employees.
- Developed strong relationships with suppliers by negotiating favorable contracts and managing ongoing communication regarding materials delivery timelines.
- Reviewed production schedules and streamlined processes.
- Collaborated with cross-functional teams to optimize production processes, resulting in decreased waste and increased profitability.
- Contributed to the design of new production layouts that resulted in improved workflow efficiencies and space utilization.
- Minimized communication issues between managers and workers by effectively maintaining records.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Updated internal data systems to aid senior managers in effective decision-making.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Monitored and tracked team performance to identify and target deficiencies.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Made sure that products were produced on time and are of good quality.
- Assisted engineers in developing prototypes for new products or process improvements, providing valuable insights from a manufacturing perspective.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Supported the implementation of new equipment installations, including machinery setup, calibration, and operator training.
- Inspected products and machines to maintain quality and efficiency.
- Repaired, cleaned and maintained equipment.
Education
Canon School of Catering & Hotel Management, Anna University
BBA from Lodging
2003
College for Leadership and Human Resource Development, Bangalore University, T.T. Thru Vika Hr. Sec. School
Higher Secondary
2003
2000
Skills
- COMPUTER LITERACY:
- Operating Systems: MS-Windows XP, MS-Windows 10
- Packages: Adobe Photo-shop, M-S office
- Language: Basics of Java
- Extra activities: Typing skills
Staff scheduling
Contract administration
Recruitment
Change management
Budget control
Client account management
P&L Administration
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteLanguages
English
Advanced (C1)
Tamil
Advanced (C1)
Telugu
Advanced (C1)
Malayalam
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Phone No
+91-9655126026
Timeline
Manager Operations
PPZ, PIONEER PROPERTY ZONE SERVICES PRIVATE LIMITED
08.2024 - Current
Manager Operations
VARAAHI ELCTROMECH PRIVATE LIMITED
10.2023 - 07.2024
Operations Manager
FORTUNE9 OWNERS MAINTENANCE MUTUALLY AIDIED SOCIET
11.2020 - 09.2023
Assistant- Operation Manager
DSL VIRTUE MALL. PVT. LTD
09.2019 - 07.2020
Manager Of Housekeeping
SAFARI MALL, ABU SALAL
01.2017 - 06.2019
Sr. Executive operation & Sales Coordinator
HANDYMAN FACILITIES MANAGEMENT SERVICES L.L.C
04.2014 - 10.2016
Ast Housekeeping Operation Manager
FUN REPUBLIC MALL
02.2012 - 03.2014
Housekeeping – Operation Manager
AWAN SERVICES L.L.C
04.2008 - 01.2012
Housekeeping Sr. Supervisor
THE PARK HOTEL
05.2003 - 03.2008
Industrial Trainee
SUN VILLAGE HOTEL
12.2001 - 05.2002
Industrial Trainee
W.G. CHOLA SHERATON HOTEL
12.2000 - 05.2001
Canon School of Catering & Hotel Management, Anna University
BBA from Lodging
College for Leadership and Human Resource Development, Bangalore University, T.T. Thru Vika Hr. Sec. School
Higher Secondary
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