Venkateswarlu Dhankula
Bangalore,KA
Summary
Highly motivated and results-oriented NOC Engineer with 2.5+ years of experience in Linux system administration, server management, and 24x7 monitoring. Proven ability to troubleshoot and resolve critical infrastructure issues, ensuring high availability and meeting SLAs. Expertise in monitoring tools, ticketing systems, and scripting languages (Shell, Python). Familiar with AWS, networking, security best practices, and secure development processes. Possesses strong debugging skills for REST APIs and basic SQL knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Operations Center Analyst
Syniverse
05.2023 - Current
- Provided 24/7 support for Syniverse's EDT service, ensuring seamless data transfers via FTP, SFTP, and NDM protocols.
- Monitored data feeds and file processing across global regions (EU, NA, IDC), proactively identifying and resolving issues with unprocessed or failed files.
- Performed initial troubleshooting, supported system maintenance and upgrades, and managed configuration files.
- Handled manual file transfers, investigated and resolved customer inquiries, and coordinated with network teams.
- Generated weekly Agent-Client Reports (ACR) and managed user access credentials (passwords, RSA keys).
- Utilized tools such as Oracle 11g, SecureCRT, Putty, SQL Developer, BMC Remedy, and Netcool.
- Supported a web-based reporting platform (ACCWEB/DATANET) critical for GSM operator compliance with NRTRDE fraud protection and roaming activity tracking.
- Resolved issues related to customer data feeds, job scheduling, and disk space management.
- Collaborated with internal teams and the Incident Response Team (IRT) to ensure SLA adherence and timely report generation.
- Ensured data integrity by validating files exchanged between HPMNs and VPMNs.
- Utilized ACCWEB to view, download, and generate reports in various formats.
Network Engineer
Hughes Communication
08.2022 - 05.2023
- Monitored network capacity and performance, resolving complex issues across a multi-vendor environment (hubs, bridges, routers).
- Reduced downtime through proactive monitoring and rapid troubleshooting.
- Optimized routing protocols and resolved bottlenecks to enhance network performance.
- Provided comprehensive network support, troubleshooting connectivity issues and guiding end-users.
- Successfully resolved complex, multi-vendor service provider issues.
- Managed problem resolution and escalation, performing root cause analysis and implementing long-term solutions for increased stability.
- Collaborated with cross-functional teams to integrate new technologies into the network architecture.
Education
B.Tech - Computer Science
QIS College Of Engineering And Technologu
Ongole, India01-2022
Skills
- Operating Systems: Linux (Ubuntu, Debian), Shell Scripting
- System Administration: Server Management, Resource Allocation (Disk, CPU, RAM), Troubleshooting (Host Unreachable, Node Down, Downtime, SLA Breaches), Change Management (Emergency/Normal), Runbook Creation
- Monitoring: 24x7 Monitoring of Services and Applications, Storage Space Monitoring, System Partition Monitoring, Server Health Monitoring, SLA Monitoring
- Networking: Basic Networking Concepts, Security Best Practices
- Cloud Computing: AWS
- Scripting/Programming: Shell Scripting, Python
- Databases: SQL Queries
- Ticketing Systems: BMC Remedy, Zendesk, Jira, IBM Netcool
- DevOps/Security: Awareness of Secure Development Processes and Practices, Information Security Concepts and Best Practices
- Troubleshooting: Debugging Skills (REST APIs)
Certification
- AWS Cloud Practitioner Essentials - AWS
- IT Academy: Cloud and Virtualization Concepts - AWS
- Operating Systems - Cisco
- AWS Certified Solutions Architect - Associate (SAA-C03) : Cloud Services - LinkedIn
Timeline
Network Operations Center Analyst
Syniverse
05.2023 - Current
Network Engineer
Hughes Communication
08.2022 - 05.2023
- AWS Cloud Practitioner Essentials - AWS
- IT Academy: Cloud and Virtualization Concepts - AWS
- Operating Systems - Cisco
- AWS Certified Solutions Architect - Associate (SAA-C03) : Cloud Services - LinkedIn
B.Tech - Computer Science
QIS College Of Engineering And Technologu
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