Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic
VENKATESH DHONE

VENKATESH DHONE

Assistant Manager
Hyderabad

Summary

Assistant Manager with nearly 8 years of experience into AP(S2P) and AR(OTC). Proficient in employee performance management, data management, and process improvement. Known for strong leadership, communication, and relationship-building skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Assistant Manager, Lead – Management Trainee and Process Developer

GENPACT
Hyderabad
08.2019 - Current
  • Led a team of 14 members
  • Managed employee performance, time, and efficiency
  • Conducted Gemba walks and Lean, Kaizen workshops to improve processes and eliminate waste
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Provided support for internal and external audit requests
  • Acted as a conduit between HR stakeholders, managers, and users to resolve issues
  • Developed and distributed monthly and quarterly dashboards reports to clients
  • Created and managed Service Level Agreements (SLA), Statements of Work (SOW), and Key Performance Indicators (KPI)
  • Scheduled communications and stakeholder engagement activities
  • Worked Implemented a continuous improvement culture by training team members in Lean methodologies
  • Achievements: Reduced waste and improved process efficiency through Lean and Kaizen initiatives
  • Successfully implemented innovative strategies for team performance improvement
  • Delivered significant cost savings by identifying and eliminating bottlenecks in processes.

LEAD – SR. Associate

WIPRO
Hyderabad
08.2018 - 08.2019
  • Headed multiple projects with stakeholders
  • Drove implementation and cutover plan execution
  • Identified, reviewed, and applied policies for optimum performance
  • Maintained activities in all project phases.

Process Consultant

HGS
Hyderabad
06.2016 - 06.2018
  • Submitted documentation for adjustments and write-offs. Worked on case management and high-dollar reports, Reverse Interface Claims, high-dollar claims. Consistently met productivity outlines. Performed collection calls and followed up on aging accounts

Education

Bachelor of Commerce - Accounting

Gokul Degree College
Hyderabad, India
06.2012 - 12.2015

Skills

Project Management

Stakeholder Engagement

Employee Performance Evaluations

Lean Six Sigma

Data Analytics

Certification

Business Intelligence using Power BI

Software

MS Office

SAP

OSC

AWS

Timeline

Business Intelligence using Power BI

07-2024

Lean Six Sigma Green Belt

03-2023

Assistant Manager, Lead – Management Trainee and Process Developer

GENPACT
08.2019 - Current

LEAD – SR. Associate

WIPRO
08.2018 - 08.2019

Process Consultant

HGS
06.2016 - 06.2018

Bachelor of Commerce - Accounting

Gokul Degree College
06.2012 - 12.2015

Similar Profiles

CREATE PROFILE
VENKATESH DHONEAssistant Manager