Summary
Overview
Work History
Education
Skills
Certification
Languages
Self Profile
References
Timeline
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Venkatesh Gouni

Hyderabad

Summary

Dynamic professional with a proven track record at Telangana Gramena Bank, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and process optimization. Skilled in Microsoft Office, I thrive in team environments, driving productivity and achieving operational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Correspondent

telangana gramena bank
Kadthal, Rangareddy
02.2020 - 10.2024
  • Analyzed customer feedback surveys and provided recommendations based on results.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Supervisor of Operations

heritage foods limited
Madgul, Rangareddy
05.2018 - 07.2021
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints or answered customers' questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Master of Science - Computer Science

Pragna Public High School
Amangal, Rangareddy
06-2011

B.tech - Computer Science

Loyola Model Junior College
Hyderabad
07-2005

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Social media management

Certification

  • Have a UIDAI Aadhar supervisor certificate
  • IRDA Insurance Certificate

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Self Profile

  • Aged 42 Years old
  • Got Married and had two male kids
  • living with my family at Hastinapuram, Hyderabad
  • Self-employed to support my family for one year

References

References available upon request.

Timeline

Business Correspondent

telangana gramena bank
02.2020 - 10.2024

Supervisor of Operations

heritage foods limited
05.2018 - 07.2021

Master of Science - Computer Science

Pragna Public High School

B.tech - Computer Science

Loyola Model Junior College

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Venkatesh Gouni