VENKATESH Gowrisankaran

• Supervising the team of 12 members during the day-to-day operations as well as training exercises and Setting Strategy.
• Daily and weekly interactions with clients on operational performance, time management, customer-oriented approach, and proactiveness.
• 1st level of escalation for client issues, takes necessary actions to get the resolution, communicate with the customer about status and actions taken
• Monthly deck preparation for the Governance call, SLA, DTP, Client ID access and revoke
• MS Office tools (incl. Advanced functions in Excel, analytical skills, reporting, and Power BI.
• Following up the customers in the mails for the reminder, preparation of Overdue reports, analysis of Customer debt
• Resolve billing and customer credit issues, analyze and contact clients to ask about their overdue payments.
• Oracle - Collections & Invoice file preparation, Reconciliation, Statement posting, Cash Application, Manual Invoice Creations
  & uploading.
• Invoice & Credit memo Creation (Billing), CMD (Client Master Data), Refund to the customers (Claims), Dunning, Maintain Master Data &
  Invoice Processing.

Rewards:

Achieved Value Creator and Xtra mile awards, got several appreciation emails from client while handling taking up the new process.

• Handled the Project end to end (EMEA - Cash Apps) process of (O2C) Accounts Receivable
• Handled the preparation of Invoices Open & Ageing and Unapplied Payments
• Manage resource, work schedule and assignment of tasks
• Analysis of ME Variance (GL vs SL)
• Handled a team of 12 accountants, providing mentorship and feedback through 1:1 discussions
• Improve Knowledge and performance within the team through constant coaching and appreciations
• Reporting daily, monthly and quarterly performance report for the team and engagement
• Excellent ability to summarize and analyze data for representation in meaningful manner
• Standard process is to Create, Maintain & Extend the master data information in MDM tools
• The role is to supervise the team in terms of defining ETA's, adherence to SLA's, escalation management, reporting to managers & clients with status reports
• Quality Reviewer of Team’s Tasks on Process flow
• Timely Reporting on Early Warning Indicators and Attrition Management

• Handled the team of 15 FTE's in my team (EMEA/APAC) under cash application.
• KA has been transferred from clients on the month of Nov'2020 for (APAC/EMEA/NA) regions.
• Prepared all the SOP's in Harmony tool for cash application process for (APAC/EMEA/NA) regions.
• KT has been transferred to the team members.
• Taking care of End to End process in Cash Application.
• Reviewing the Daily SLA's in the process & if there is any deviation or exceptions immediately taking the action on the root cause.
• Remedial action will be planned on the SLA miss and will be shared with my Tower Lead.
• Having good people management skills by motivation the team members for the monthly awards & also nominating the team members on the Performance Linked Incentive.
• Providing proper response to the client on the escalations part.
• Regular connect with Project Manager/Delivery Manager to reduce unbilled portion.
• Working on the queries raised by Cash Collections team.
• Supporting the front end collectors in getting the payment for the past due receivables from the customers, and interacting with the cash collection team for pricing discrepancy (PO price and Invoice quote price is mismatch), Quantity issue and contact the sales representative.
• Reviewing and providing approval for the files in CashPro Bank Website.
• Allocation of company receivables to Customer Accounts.
• Prepared checklist for cash application process.
• Month End Report activities.
• Weekly twice connect with the clients to discuss about the issues and process improvement.
• Conducting of WRM's (Weekly Review Meeting).
• On a Daily basis preparing the SDA (Service Delivery Assurance) Report.
• Received Best Performer Award on the month of April' 2021 for implementing Macro.
• Received Star of the Quarter Award on the month of September 2021 for implementing four process improvement ideas in cash application process.

• Handled the team 10 + FTE's in my team under cash application.
• Handled the Cash applications in JDE/Oracle.
• Clearing of Unapplied Payments.
• Downloading Bank Statements from few Bank Website for Cash application Process.
• Reconciliations.
• Handled the Month End reporting activities.
• Daily basis had an interaction with the US Clients to discuss about issues/process improvement.
• Received Good Team Player award for reduced the Unapplied Cash Portions.

• Handled Cash application in Oracle and fulfill the client request.
• Invoice Creation.
• Downloading Bank Statements from few Bank Website for Cash application Process.
• Reconciliation of aging and Open DP clearance, Collections & Invoice file preparation.
• Files Uploading in Oracle and Output statements distribute to the appropriate clients.
• Updating the cash application status in CRM (Customer Role Management).
• Preparation of Monthly reports for Unapplied Payments.
• Proactively send report on weekly basis to Project manager/Delivery Manager to complete the pending task.
• Reconciliations.
• Regular connect with Project Manager/Delivery Manager to reduce unbilled portion.
• Helping collection team to get the payment from customer as per Payment terms. If any discrepancy in processing the invoice from customer end.
• Registering the invoices in oracle and dispatch to the particular clients through email.
• Attending training session for process improvement and Skill development Using application Oracle, SharePoint tool.
• Secured Spot award twice for my productivity and deliverables.
• Reduced the Unbilled portion for Cash application process.

• Manually created the invoice as per the MSA/SOW agreement.
• Handled the cash applications in Oracle.
• Validation of resources timesheet and rate cards as per document and customer approval.
• Responsible for Invoice preparation and timely submission to Customer through mails and third party portals.
• Rate Cards validations in SOW for T&M (unitbased) and milestone projects.
• Interacting with customers regarding invoice issues and provide relevant information for knocking off the overdue payments.
• Frequent internal phone communications with project manager and participation in monthly sales director review for each account.
• Ensuring that the external audit requirements like Cross checking of Invoices & Payments and providing documents for tax compliance.
• Created GL No (USD and EUR Currency) for ICH process in Oracle.
• Handled the preparation of: Invoices Closed, Open and Ageing, Unapplied Payments, Refunds and Dispute Statements, Milestone ageing Reports.
• Received Numero Award for Drives to add values in Sep 2015.
• Received Hi-Flyer Award for best performer in Nov2015.
• Received Several Appreciation Mails from the client for achieving team targets & Individual.