VENKATESH Gowrisankaran

• Experienced in end-to-end AR functions, including cash applications, billing, collections, credit management, and GMB.
• Worked at Infosys BPM Ltd., Hyderabad – Team Lead. (Feb 2022 – Nov 2022)
• Worked at Wipro Pvt. Ltd., Chennai – Executive (SME). (Oct 2020 – Jan 2022)
• Worked at Rural Shores Business Services Pvt. Ltd., Kanchipuram – Team Lead. (Apr 2020 – Sep 2020)
• Worked at Cognizant Technology Solutions, Chennai – Senior Process Executive. (Jan 2018 – Mar 2019)
• Worked at Accenture Solutions Pvt. Ltd., Chennai – Associate Executive. (Jan 2015 – Dec 2017)

Roles & Responsibilities:

Cash Application:

• Supervising the team of 12 members during the day-to-day operations, as well as training exercises, and setting strategy.
• Daily and weekly interactions with clients on operational performance, time management, customer-oriented approach, and proactiveness.
• Led global cash application operations across APAC, LATAM, Puerto Rico, and U.S. regions, maintaining accuracy and improving Days Sales Outstanding (DSO).
• Achieved 99% cash posting accuracy, reducing unapplied cash by 20%, and accelerating reconciliation timelines by two days.
• Streamlined matching and discrepancy resolution, minimizing unapplied cash, and strengthening reconciliation efficiency.
• Automated cash application workflows with ERP tools (High Radius), cutting manual errors, and boosting productivity.
• Collaborated with the AR and Customer Service teams to resolve short payments, deductions, and unidentified receipts, ensuring accurate collections.
• Ensured smooth cash application operations by escalating issues through IT tickets, coordinating with relevant teams, and tracking resolution progress in the Issue Tracker.

Billing:

• Streamlined billing operations by managing AR activities, cash applications (ACH, wire, check, credit card), and resolving invoice inquiries, ensuring accuracy, and timely collections.
• Optimized revenue processes through handling NRR one-time setup fees, MRR prorated invoice calculations, contract renewals, and currency upgrades (GBP/USD) in Freshdesk, ConnectWise, and WHMCS portal.
• Improved financial reporting by preparing collections, unapplied cash, credit adjustments, and missing invoice reports, supporting audit readiness, and month-end close activities.
• Enhanced customer experience by addressing billing queries via email and calls, sending SOAs, managing service cancellations or suspensions, and maintaining updated customer records in WHMCS.
• Strengthened team efficiency by creating SOPs, conducting time studies, preparing daily productivity reports, and coordinating client calls (daily, weekly, and monthly).

Collections:

• Managed the collections portfolio by prioritizing delinquent accounts and driving the timely recovery of receivables.
• Negotiated and implemented structured payment plans for high-risk accounts, ensuring compliance while maintaining positive client relationships.
• Issued dunning letters, reminders, and escalations in line with company policy to reduce overdue balances.
• Collaborated with legal teams on disputes and litigation, safeguarding company cash flow.
• Partnered with cross-functional teams to resolve disputes and deductions, reducing resolution cycle time by 30%.
• Achieved a significant reduction in overdue receivables, consistently exceeding collection targets, and improving cash flow.
• Reduced Days Sales Outstanding (DSO) by 12 days and achieved 95% recovery of overdue balances within 60 days.
• Monitored key KPIs, including DSO, aging buckets, and CEI (Collection Effectiveness Index); developed dashboards and analytical reports for leadership review, enabling data-driven decisions and improved collections performance.
• Automated AR workflows in ERP systems (SAP, Oracle, Workday) increase efficiency and reduce manual errors by 25%.
• Spearheaded the launch of automated JDE dunning notifications, streamlining warning and credit hold communications.
• Managed weekly AR reporting and collections activity, overseeing exceptions, warnings, holds, demand letters, and orders on hold exceeding $6M.
• Implemented a policy shift to account-level (Sold To) warnings and holds, improving precision in credit risk management.
• Directed a structured communication strategy by aging buckets (0–180+ days), escalating from courtesy reminders to demand letters, and third-party collections.
• Introduced AI-driven automation for dunning notices and adopted D&B Analytics, strengthening creditworthiness evaluation, and reducing collection risk.
• Ensured compliance through quarterly reviews, audit trails, and strict documentation of credit holds and exceptions, reinforcing transparency and accountability.

General Inquiries (GMB - Generic Mailbox):

• Monitored and managed high-volume mailbox inquiries, ensuring timely responses within the SLA.
• Analyzed and categorized customer, vendor, and internal queries; resolved directly or routed to appropriate teams.
• Coordinated escalations with cross-functional departments, reducing resolution turnaround time by 30%.
• Maintained accurate records of inquiries, resolutions, and escalations to support audit and compliance requirements.
• Streamlined workflows by introducing standardized templates and response guidelines, improving efficiency, and consistency.
• Achieved a 95% first-response resolution rate, enhancing stakeholder satisfaction, and reducing repeat inquiries.
• Prepared weekly and monthly inquiry trend reports, highlighting recurring issues, and recommending preventive measures.
• Ensured all communications adhered to company policies, confidentiality standards, and professional etiquette.

Credit Management:

• Conducted comprehensive credit risk assessments for new and existing customers by analyzing financial statements, payment history, and industry benchmarks.
• Minimized bad debt exposure by 15% through proactive risk assessments, optimized credit limit reviews, and preventive measures for high-risk accounts.
• Established, monitored, and recommended customer credit limits/terms based on delinquency risk scores (DR, CPR, Pay Dex), legal events, and financial stability.
• Partnered with Sales and Finance teams to align credit decisions with revenue growth, while ensuring compliance with company policies.
• Managed end-to-end credit management processes, including onboarding, compliance reviews, credit scoring, and AR aging analysis.
• Oversaw credit management for U.S., Canada, and Mexico accounts, ensuring timely collections and adherence to net terms.
• Prepared credit reports, dashboards, and compliance review summaries for senior management to enable data-driven decision-making.
• Utilized ERP and risk tools (NetSuite, HubSpot, 3GTMS, Moody’s, D&B, High Radius, Qlik) to evaluate creditworthiness, monitor AR aging, and automate workflows.
• Standardized credit process workflows and automated notifications improve efficiency, accuracy, and communication with sales teams and customers.
• Coordinated exception approvals (EVP/RVP) and ensured compliance by mandating signed credit agreements.
• Performed aging reviews with a 24-hour turnaround, escalating overdue accounts within SLA to improve collections efficiency.
• Delivered actionable recommendations to senior management, balancing risk control with customer relationship management.

Month-End Closure Activities:

• Managed posting batches and intercompany write-offs in the IB and RB modules.
• Performed precise bank reconciliations, ensuring balances matched to the penny.
• Processed freight invoices for Medline Canada and handled RN entries exclusively in USD.
• Cleaned and validated invoices, including zero-dollar transactions, to maintain accurate financial records.
• Booked quarterly royalty entries on scheduled dates (February, May, August, and November).
• Executed monthly statement processes and cash application reconciliations (F03B11 and F03B14 runs for POs and payments).
• Prepared aging reports for key customer accounts to monitor outstanding balances.
• Generated monthly statements of account (SOAs) and open items reports by currency for audit readiness.
• Issued dunning letters to customers for overdue balances, ensuring timely collections.
• Created manual invoices and credit memos as required to support business operations.
• Supported monthly audit requests with detailed financial reporting and reconciliations.
• Processed customer refunds through the PayPal portal, ensuring accuracy and compliance.

Operation Dashboard Scorecard:

• Spearheaded the preparation of operational dashboards and scorecards to monitor KPIs, and drive peer-to-peer performance reviews.
• Conducted monthly client review meetings and delivered Quarterly Business Review (QBR) decks, strengthening stakeholder engagement and transparency.
• Drafted and updated Standard Operating Procedures (SOPs), while maintaining RCA trackers to ensure compliance and effective issue resolution.
• Designed and delivered interactive Power BI dashboards and reports, enabling data-driven decision-making and operational visibility.
• Ensured timely documentation by saving updated workpapers in SharePoint and maintaining access management trackers for audit readiness.
• Organized knowledge sessions, mandatory training, and appraisal processes to support team learning, compliance, and career development.
• Led time-motion studies, productivity/utilization analysis, and FTE planning to optimize efficiency and resource allocation.
• Streamlined operations by coordinating one-on-one team meetings, driving effective group communication via email and Microsoft Teams, and maintaining issue trackers to ensure timely resolution, and improved collaboration.
• Implemented BAU and transition checklists to ensure smooth business continuity and seamless handovers.
• Fostered team culture and engagement through Fun Friday activities, and continuous learning initiatives.
• Conducted case studies to analyze business processes and recommend improvements for operational excellence.
• Implemented Early Warning System (EWS) monitoring to proactively identify risks, and ensure timely mitigation.

Rewards and Recognition:

• Recognized as a value creator and recipient of the Power Value Award and Xtra Mile Award for automating the Aging Dashboard.
• Received multiple appreciation emails from clients and audit teams for taking ownership of new processes and delivering results within challenging timelines.
• Provided critical support for the Traffix AR project during its credit management phase, contributing to project success, and earning client appreciation.
• Supported the Performive AR project billing process, helping to stabilize and streamline operations during a key implementation stage, with recognition from clients.