VENKATESH HEGDE
Bangalore
Summary
Accomplished Sales Manager with a proven track record of driving high-performance teams and executing innovative sales strategies. Expertise in identifying and capitalizing on profitable business opportunities while qualifying authentic prospects and fostering strong partnerships. Demonstrated ability to lead and develop teams, ensuring alignment with organizational goals and maximizing revenue growth. Committed to delivering exceptional results through strategic planning and effective relationship management.
Overview
10
10
years of professional experience
Work History
Associate Manager - Sales Strategy
WorkIndia
12.2024 - Current
- Successfully onboarded new agents based on business and hiring priority; ensured smooth induction by collaborating closely with Business Heads (BH), HR, and IT for asset allocation (laptop, Ayukta login, and systems access).
- Coordinated team assignment structures with vertical heads, ensuring every agent was aligned with specific business segments and mentorship for rapid integration.
- Designed, delivered, and tracked multiple training modules: new joinee induction, refresher courses, grievance redressal, and skill upgrades (upgrades/upsell); monitored training participation and completion rates for precision onboarding quality.
- Regularly resolved operational and training issues for new joiners, working closely with agents and business/vertical heads; implemented performance monitoring protocols (D+7, D+14), which improved early-stage agent success and reduced attrition.
- Devised and monitored training effectiveness KPIs—including training participation rate, completion %, knowledge retention rate, and skill application rate—enabling data-driven refinement of agent development programs.
- Drove organization-wide adoption of sales process best practices: consistently tracked Sales Process Adherence (SPA), ensured effective usage of CRM and Ayukta, locker adoption, and minimized errors (plan transfers, miscommunication, cashback handling).
- Launched and managed 'Level Up' rewards program: recognized Sales Agents of the Month/Quarter/Year, conducted public awards announcements, and coordinated customized rewards to drive motivation and excellence across teams.
- Led exit and retention programs: provided agent coaching for retention, ensured stress-free, respectful exits, tracked exit trends, and engaged with vertical heads/BH for continuous improvement in agent experience.
- Served as Sales Program Expert: owned full-cycle agent onboarding, performance management, training, and productivity optimization, helping agents champion WorkIndia’s brand among employers and stakeholders.
- Managed daily agent attendance tracking and shift scheduling to ensure business continuity and optimal workforce coverage.
- Oversaw smooth onboarding logistics, regular system/access audits, and resolution of IT or HR-related issues for new and existing agents.
- Liaised with cross-functional teams to address escalations, client queries, and operational bottlenecks in a timely manner.
- Generated and reviewed daily/weekly operational reports for management, including agent performance, sales conversion, attrition rates, and process adherence metrics.
- Ensured compliance with company SOPs, data security policies, and regulatory guidelines in everyday agent and team activities.
- Coordinated day-to-day floor support, conducted daily huddles, communicated targets, and resolved process-level challenges in real time.
Business Development Manager
Amazon development center PVT LTD.
08.2017 - 12.2022
- Onboarded 2400 brands to the program and managed end-to-end growth, achieving 10-15% revenue growth within 6 months for these partner brands.
- Led a sales team of 15 members, fostering strong performance and development.
- Managed a team of sales representatives, driving performance and growth.
- Established and maintained relationships with key clients and stakeholders.
- Monitored competition, adjusting pricing strategies accordingly.
- Developed and implemented strategic sales plans to achieve revenue targets.
- Conducted market research and reported on competitors.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Analyzed sales data to improve processes, forecast trends, and set goals.
- Facilitated regular training sessions for sales team members.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Set individual targets for each team member, tracking progress regularly.
- Negotiated contracts with vendors, ensuring favorable terms for the company.
- Conducted market research to identify new business opportunities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted performance evaluations, providing feedback and coaching for improvement.
- Assisted in developing product offerings based on customer needs analysis.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Utilized CRM systems to manage client information and track progress.
- Created incentive programs that motivated team members towards success.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with internal teams for successful execution of projects.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Attended tradeshows and conferences to network with potential clients.
- Created presentations to attract new business opportunities.
- Collaborated with marketing team members to design promotional materials.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Team Leader
Babajob Services Pvt. Ltd.
08.2015 - 06.2017
- Implemented data-driven strategies to drive business growth.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Analyzed customer feedback to identify areas for improvement.
- Evaluated operational performance using key performance indicators (KPIs).
- Identified needs of customers promptly and efficiently.
- Collaborated with stakeholders on strategic planning initiatives.
- Analyzed key performance indicators to identify effective strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed risk management strategies to minimize potential losses.
- Facilitated training programs to improve employee skillsets.
- Managed resource allocation to maximize team productivity.
- Managed financial budgets, reporting, and forecasting activities.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Coordinated cross-functional teams to achieve project goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed completed work for consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
Education
B.Com - undefined
Vasavi College
PUC - undefined
Government College Peenya
10th - undefined
SGHS Sirsi
Skills
- Exotel, Ozontel
- Project Management
- Client Consultations
- Performance Evaluations
- Stakeholder Communication
- Pipeline Management
- Promotion planning
- CRM Platforms
- Business Development
- Cost Management
- Account Servicing
- Competitive Analysis
- Salesforce Management
- Lead Generation
LANGUAGES
English
Hindi
Kannada
Tamil
Disclaimer
I hereby declare that above furnished details are true to the best of my knowledge and I hold myself liable for precedence, if any.
KEY ROLES AND RESPONSIBILITIES
- Ability to work independently and in a team, delivering high quality work.
- Enthusiastic learner who quickly grasps concepts and technical skills.
- Excellent communicator and good listener.
- Self-disciplined, sincere, responsible and have a strong desire to perform to the best of my abilities.
- Caliber to lead and equally give everyone a chance.
- Can work in most stressful conditions as and when needed to complete my work.
Timeline
Associate Manager - Sales Strategy
WorkIndia
12.2024 - Current
Business Development Manager
Amazon development center PVT LTD.
08.2017 - 12.2022
Team Leader
Babajob Services Pvt. Ltd.
08.2015 - 06.2017
B.Com - undefined
Vasavi College
PUC - undefined
Government College Peenya
10th - undefined
SGHS Sirsi
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