Strategic Head of Business Development known for exceptional productivity and efficiency in task completion. Possess key skills in market analysis, strategic planning, and partnership development. Excel at communication, leadership, and negotiation, ensuring seamless collaboration across teams and with external partners to drive business growth.
Accomplished CEO with expertise in business planning, revenue development, and change management.
Multi-talented business leader with over 17 years of experience as a successful IT professional, bringing strategic problem-solving and change management skills to the table. Visionary executive implementing plans that meet current and future needs, with key expertise in both the Web2 and Web3 industries.
Overview
18
18
years of professional experience
Work History
Head of Business Development
Bhavish Labs
Bangalore
12.2024 - Current
Managed relationships with key stakeholders, partners and vendors to ensure successful project outcomes.
Identified target markets through demographic analysis of customer data sets.
Provided guidance and support to junior staff members in their business development activities.
Led team meetings to discuss progress and develop action plans for achieving objectives.
Developed pricing models based on cost analysis of resources used in producing goods or services.
Facilitated cross-functional communication between departments while ensuring alignment towards common goals.
Conducted market research to identify new opportunities and potential customers.
Maintained up-to-date knowledge of industry trends by attending trade shows and conferences regularly.
Monitored progress against established KPIs for each project or initiative.
Coordinated resources across multiple departments to ensure successful delivery of projects.
Designed incentive programs aimed at encouraging existing customers to purchase additional products or services.
Coordinated marketing campaigns across multiple channels including print, digital, PR and media outlets.
Developed growth plans by identifying key clients, key targets, and priority service lines.
Contributor
Outsourcing
Bangalore
11.2023 - 12.2024
Researched target markets to understand the needs of current and potential customers.
Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Collaborated with marketing team members to design promotional materials.
Collaborated with cross-functional teams including marketing, operations, finance.
Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
Attended tradeshows and conferences to network with potential clients.
Collaborated with internal teams for successful execution of projects.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
CEO
Pontoon
03.2021 - 08.2023
Developed strategic plans and objectives to ensure organizational growth and profitability.
Created financial models to forecast future business performance and identify areas of improvement.
Negotiated contracts with vendors, suppliers, and partners.
Oversaw all aspects of financial management, including budgeting and forecasting.
Managed relationships with shareholders, stakeholders, customers, and other key constituents.
Implemented new technologies to streamline processes across departments.
Analyzed market trends and competitor activities to inform product development decisions.
Evaluated current products and services in order to develop strategies for improvement.
Facilitated communication between board members, executives, staff members, and other stakeholders.
Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
Represented the company at conferences, trade shows, networking events.
Monitored industry developments in order to stay competitive in the marketplace.
Developed creative solutions for complex problems facing the organization.
Directed the implementation of new business initiatives from concept through completion.
Cultivated strong relationships with business partners by providing exceptional customer service.
Built strategic business partnerships by cultivating relationships with employees and experts.
Established and oversaw strategic business actions and streamlined operations.
Drove company vision with collaborative employee engagement techniques and strategic leadership.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Delivered speeches and attended industry conferences to promote company image and engage with buyers.
Checked financial reports to confirm financial soundness and good operating margin.
Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
Generated large-scale operations, budget or expense reports to organize and analyze data.
Infra Technology Specialist
Cognizant
09.2018 - 03.2021
Troubleshot hardware and software issues for users in a timely manner.
Created detailed documentation of processes and procedures related to technology support.
Identified potential IT solutions to improve operational efficiency.
Developed training materials and provided training sessions for staff members on the use of new technologies.
Monitored network performance and troubleshooted any problems that arose.
Provided technical assistance to end-users with computer applications and systems.
Performed regular system maintenance activities including backups, antivirus scans.
Conducted research into emerging technologies to identify potential solutions for business needs.
Managed inventory of IT assets such as laptops, desktops, printers, monitors.
Assisted in the design of new networks or modifications to existing ones based on customer requirements.
Implemented best practices for maintaining secure systems across multiple platforms.
Researched information security threats and vulnerabilities in order to develop countermeasures.
Responded quickly to inquiries from internal customers regarding their technical issues.
Developed plans for deploying new technologies or upgrades within organizations.
Ensured compliance with established policies and procedures related to IT operations.
Optimized team productivity by effectively managing equipment and supply inventory.
Conducted experiments to test products under real-world conditions to gather performance data.
Lead Administrator – Technical Account Manager/Ops Manager
Wipro
12.2016 - 07.2018
Providing technical assistance to the clients of EMC (chat & DH)
Handling customer escalations
Providing end to end queries related to customer queries which includes RCA
Processing of new business
Head count planning
Revenue management
SLA, SLO management
Quality assurance
Vendor co-ordination
Automation at account level which includes DHR & FTF
Handling team of 98 across location
Lead Engineer (Tech Lead /Tower
IGATE Global Solutions Limited, Capgemini
02.2014 - 12.2016
Lead for storage and backup for client)
Allocation of space from VNX 5600 (unified) through Vplex Metro for VM environment
Administration, Configuration & Monitoring of VNX
Managing repository of the activities for future reference
Investigate cases for first and second level technical support
Allocated storage from VNX arrays using Navisphere to Windows hosts including creation of Raid groups, binding LUNs, creating storage groups and adding luns to the storage group
Following the change management process for smoother resolution of issues with other teams and customer
Co-ordinate with vendor and replace the HBA and Failed disk
Performing decommission as per best practices to ensure environment is not been impacted with all due-diligence done
Performing health check’s on daily basis and take necessary actions as required
Co-ordinate with customer for capacity planning and upcoming projects
Document and implement changes to technical standards as required and also guide the team for performing same
Pool expansion is been performed
VNX code upgrades is been done
Administration of Vplex
Troubleshooting of Vplex during performance issue
Regularly monitor the replication process under CG’s defined and take necessary action if required
Zoning has been performed when required through Brocade switch
Troubleshoot switch related issues
Hitachi 150 was been commissioned from Vplex as a first time implementation to client by performing necessary zoning, creation of storage views , creation of pool for LUN assignment, creation of IG at the HUS level
Good administration knowledge on NMC 8.2.1
Monitor daily backups and take necessary actions
Allocation of retention period depending on the criticality of servers
Addition of clients on to Networker
Taking Full backups for DB refresh activity
Performing restores on Networker
Installation of Networker client and modules for the newly added clients and test for a successful backup
Monitoring of backups and troubleshoot as per the requirement
Monitor storage utilization trend on Data Domain and prepare reports based on monthly basis
Basic Data Domain administration.
MAJOR ASSIGNMENTS ACHIEVED
Had been to US (New Hampshire) for a month to interact with customer and to consider their DC and for upcoming projects discussion
Data Domain remediation plan has been executed successfully
Vplex restructuring was been done without any 3rd party intervention to achieve DR capabilities.
Worked as Associate delivery Specialist 2, offering L2 level of support in Storage SAN Environment to the US based client
Technical knowledge of EMC Symmetrix DMX and Vmax
Good Knowledge and understanding of SRDF, BCV and Time Finder
THIN provisioning
Configuration and management of Remote Replication (SRDF)
SRDF replication failover and failback application from DC infrastructure to DR
Configuration of Software zoning of SAN through Cisco switches
Managing functional aspect of storage of LUN masking and mapping
Taking BCV of Production Databases
Adding/Removing devices from an Active SRDF/A Group based on the business requirements
Configuration and management of copy of Production Volumes (Databases) to DR Volumes through SRDF and Time Finder scripts for testing and development operations
Managing clone of Databases for Gold copy
Creation of Hypers and Meta (logical Device)
Performing T/F operations like SNAP and Clone
Performing remote replication through SRDF and Recover Point(Version3.5)
Troubleshooting issues like dead paths and LUN not available on the host side
Handling of performance issue with P1 and P2 incidents
Was a part of EMEA migration as shadowing during the transmission phase from DMX to Vmax.
Product Support Engineer
Wipro Technologies
06.2007 - 12.2010
Level 2 Remote Technical Support / Storage Administration to global clients for EMC – Symmetrix in SAN environment
Gained knowledge on SAN, NAS, DAS and working on the storage boxes remotely
Health Checking of Symmetrix System through inline commands and scripts
Replacement of fault hardware (Director Adapter, Disk Volume, Power Supply, Battery) by running scripts
Hot spare and BCV configuration and trouble related issues with CE intervention
VTOC Drives, Spin Up/Spin down Drives, Formatting Drives and replacement scripts
SRDF configuration and troubleshooting
Diagnosis of SCSI bus and Fiber Loop issues and building solution based on error code
Invalidating and formatting the tracks for recovery of media & scrubbing errors.Invoking & removal of hot spares and troubleshooting related issues
Project
Education
Diploma - Computer Engineering
Acharya Patashala
Bangalore
SSLC -
Karnataka Secondary Education Department
Skills
Stakeholder engagement
Project Management
Business Planning
Stakeholder Relations
Organizational Management
Strategic Planning
Staff Management
Risk Management
Consulting
Operational Oversight
Procedure Redesign
Revenue Growth
Market Strategies
Financial Management
Productivity Performance
Operations Management
Administrative Leadership
Corporate Leadership
Negotiation
Market Research and Analysis
Market Understanding
Shareholder Accountability
Sales and Marketing
Price Structuring
Inventory Reconciliation
Continuous Improvement
QA and QC Processes
Site and Environmental Analysis
Systems Engineering
Site Due Diligence
Architectural Design
Strong Technical Detailing Skill
Engineering Documentation
SAN, NAS, DAS, Storage Box (Symmetrix) Vplex, RP (35), NMC (821), Data Domain
Knowledge of architecture and troubleshooting of the following products:
Symmetrix legacy storage equipment (Symm 3 through Symm 55)
DMX800, DMX1000, DMX2000, DMX3000
Timeline
Head of Business Development
Bhavish Labs
12.2024 - Current
Contributor
Outsourcing
11.2023 - 12.2024
CEO
Pontoon
03.2021 - 08.2023
Infra Technology Specialist
Cognizant
09.2018 - 03.2021
Lead Administrator – Technical Account Manager/Ops Manager
Business Development Manager at N-Labs (Formarly known as BDNT Labs Pvt Ltd)Business Development Manager at N-Labs (Formarly known as BDNT Labs Pvt Ltd)