Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Venkatesh Kumar

Coimbatore

Summary

Dedicated and results-oriented administrative professional with extensive experience in office management, logistics, customer relations and customer satisfaction. Proven ability to streamline operations, enhance efficiency, and optimize resources. Seeking a challenging role in administrative management to utilize skills in process improvement, team leadership, and strategic planning.

Overview

25
25
years of professional experience
2
2
Languages

Work History

Office Manager

DNA Studio
03.2015 - Current
  • Oversaw day-to-day operations of the office, including administrative tasks, facility management, and employee relations to ensure smooth and efficient business operations
  • Manage a team of administrative staff, providing guidance, training and performance feedback to foster a positive and productive work environment
  • Developed and implemented standardized procedures and best practices to streamline workflow and improve efficiency
  • Coordinated office logistics, including scheduling meetings, booking travel arrangements, and organizing events, to support the needs of staff and management
  • Handled employee orientation sessions, paperwork and interviews, to ensure compliance with company policies and procedures
  • Maintained office supplies inventory, negotiated contracts with clients, vendors and managed client relationships to ensure in timely congregate
  • Prepared and managed office budgets, clients payments, tracked expenses, and identified cost-saving opportunities to maximize resources and minimize overhead costs
  • Implemented safety and security protocols to maintain a safe and secure work environment for employees and visitors, including emergency preparedness plans and risk mitigation strategies.

Administrative Officer

Akshara Vidyashram
03.2014 - 02.2015
  • Coordinated logistics operations, including transportation scheduling, route planning, and order fulfillment
  • Liaised with internal departments, including parental service and warehouse teams, to coordinate logistics activities and resolve any issues or discrepancies
  • Managed inventory levels and conducted regular inventory audits to reconcile discrepancies and maintain proper records
  • Assisted in the academic development and implementation of process improvements to streamline the operations, reduce lead times and improve parental satisfaction
  • Provided exceptional service by promptly addressing inquiries, resolving complaints and proactively communicating with parents and with regarding to their satisfaction.

Senior Executive - Projects

Wind World India Ltd
03.2006 - 02.2013
  • Managed a portfolio of key client accounts, serving as the primary point of contact for all customer inquiries, issues, and requests
  • Built and maintained strong relationships with clients through regular communication, proactive outreach, and personalized service
  • Collaborated with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery in services and address customer needs and concerns effectively
  • Conducted regular account reviews with clients to assess satisfaction levels, identify opportunities for improvement, and develop strategies to enhance the customer experience
  • Resolved escalated customer issues and complaints in a timely and professional manner, demonstrating empathy, active listening, and effective problem-solving skills to achieve mutually satisfactory outcomes
  • Analyzed customer feedback and market trends to identify emerging needs and opportunities, marketing strategies, and business planning initiatives
  • Developed and implemented customer service policies, procedures, and training programs to ensure consistent service delivery and alignment with company objectives and values
  • Responded to customer inquiries and requests via phone, emails providing accurate and timely information, assistance and support
  • Handled customer complaints and escalations, investigating issues, resolving problems, and following up to ensure customer satisfaction and retention
  • Processed customer orders, returns, and exchanges in accordance with company policies and procedures, maintaining a high level of accuracy and attention to detail
  • Conducted presentations to customers, showcasing features, benefits and value propositions to drive sales and promote customer loyalty
  • Assisted with the development and implementation of customer service initiatives and programs such as loyalty rewards programs, referral incentives, and customer satisfaction surveys
  • Maintained up-to-date knowledge on customer-services and industry trends to provide informed recommendations and advice to customers.

Executive-Imports

WSA Shipping Company
03.2005 - 02.2006
  • Delivered services to customer locations within specific timeframes
  • Learned and adapted quickly to new technology and software applications
  • Gained strong leadership skills by managing projects from start to finish
  • Worked well in a team setting, providing support and guidance.

Unit -Incharge

Lakshmi Balaji Exporters
03.2002 - 02.2004
  • Oversaw all administrative functions within the logistics department, including inventory management, procurement, transportation, and unit operations
  • Developed and implemented standardized procedures to optimize workflow and increase productivity, resulting in a 30% reduction in operational costs
  • Managed a team of administrative staff, providing guidance, training and performance evaluations to ensure high levels of performance and accountability
  • Coordinated with internal stakeholders and external vendors to negotiate contracts, manage supplier relationships, and ensure timely delivery of materials and supplies
  • Utilized data analysis tools to track key performance indicators, identify areas for improvement, and implement corrective actions to achieve departmental goals
  • Implemented inventory control measures to minimize stock outs and excess inventory, resulting in improved inventory turnover and reduced carrying costs
  • Prepared and presented regular reports and presentations, summarizing key metrics, highlighting achievements, and recommending strategic initiatives for continuous improvement.

Administrative & Logistic Assistant

Trigon Mer Corp
05.1999 - 02.2001
  • Provided administrative support to senior management and departmental teams, including scheduling appointments, managing calendars, and preparing correspondence and reports
  • Coordinated office logistics, such as mail distribution, courier services, and office equipment maintenance, to ensure efficient operations in exports and a professional work environment
  • Assisted with event planning and coordination, including meetings, conferences, and corporate events, by booking venues, arranging catering, and coordinating logistics
  • Managed office supplies inventory, ordered supplies as needed, and maintained accurate records of purchases and expenses to support budgeting and financial reporting
  • Handled incoming phone calls and inquiries, screened and directed calls to appropriate merchandiser, and provided information to callers as needed
  • Assisted with special projects and initiatives as assigned by management, contributing to the achievement of departmental goals and objectives.

Education

Masters in Foreign Trade -

VLB College of Arts And Science

Bachelor of Science Mathematics - undefined

Kongunadu College of Arts And Science

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Relationship-building and account management abilities

Problem-solving and conflict resolution skills

Ability to work effectively in a team environment

Attention to detail and organizational skills

Proficiency in customer relationship management (CRM)

Proficient in Microsoft Office Suite (Word, Excel)

Strong organizational and multitasking abilities

Leadership and team management experience

Attention to detail and accuracy with efficiency

Knowledge of office management principles and practices

Personal Information

  • Date of Birth: 05/27/1976
  • Gender: Male
  • Nationality: Indian

Timeline

Office Manager

DNA Studio
03.2015 - Current

Administrative Officer

Akshara Vidyashram
03.2014 - 02.2015

Senior Executive - Projects

Wind World India Ltd
03.2006 - 02.2013

Executive-Imports

WSA Shipping Company
03.2005 - 02.2006

Unit -Incharge

Lakshmi Balaji Exporters
03.2002 - 02.2004

Administrative & Logistic Assistant

Trigon Mer Corp
05.1999 - 02.2001

Masters in Foreign Trade -

VLB College of Arts And Science

Bachelor of Science Mathematics - undefined

Kongunadu College of Arts And Science

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Venkatesh Kumar