Dedicated IT Project Manager with 6+ years of experience in leading cross-functional teams to deliver complex technology projects on time and within budget. Seeking to leverage my proven expertise in project management, technical knowledge, and leadership skills to drive innovation and success in a dynamic organization.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior IT Project Manager
ICICI Prudential Life Insurance
Mumbai
04.2018 - Current
Responsible for New Business Partner Integration for entire digital platform of IPRU for both B2C and B2B models
Successfully managed to onboard 150+ partners and created multiple APIs for application journeys including major banks like ICICI Bank, IDFC First , IndusInd Bank, AU SFB being a few
Organized a business flow to reduce partner-onboarding efforts from 2 days to 2 hours and to eliminate dependency on production cycle thus providing same day delivery
Structured a plug and play model to immediately start business with Partners involving 0 developmental efforts
Pioneered payment first model and implemented with multiple partners like Phonepe, Coverfox, Bank Bazaar and increased conversion rate by 3 folds
Tatva Awards (Star Performer - 2020, 2022, 2023)
Built user journeys and automated several processes for Partners including Policy Bazaar, Paytm, Airtel Payments bank, Phonepe
Managed a team of 15+ IT experts and delivered 95% of projects on time balancing client requirements and internal bandwidth
Optimized customer journey by using CKYC data pre-population
Successfully orchestrated the integration of APIs from multiple vendors, enhancing system interoperability and data sharing.
Implemented data mapping and transformation processes, enabling the conversion of data formats and structures during integration.
Designed and developed integrations using custom scripts, tailored to specific business needs
Business Associate
ICICI Prudential Life Insurance
Mumbai
07.2017 - 04.2018
Increased the conversion rate of leads from 1.7% to 3.1% by conducting competitive market research and UI/UX improvements
Enhanced customer experience using all omnichannel offerings
Reduced 80% of partners' queries by optimizing the integration process and simplifying API documentation
Removed manual intervention in commission settlement for partners by introducing attribution algorithm
Software Developer - Intern
HCL technologies
Pune
12.2015 - 05.2016
Automated DFM Pro interfaces, windows, pages, reports, controls and help system into 4 foreign languages using python
Wrote maintainable and extensible code to accommodate files in bulk
Stress Recognition App - Project
IIT Madras
06.2015 - 06.2017
Successfully Measured the stress levels of humans by developing a mobile application with "Typing Patterns" as the basis for assessment
Conducted detailed studies with participants put under varying stress conditions to test the code of the application
Miscellaneous
Hip Hop Dancer
Instagram Influencer and Content creator produced Dance videos and tutorials