VENKATESH M
kumbakonam
Summary
To achieve a challenging position in a result oriented organization where my acquired skills, creativity, knowledge and experience will be utilized towards continued growth and advancement.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Siva Murugan Hotel
Kumbakonam
03.2022 - Current
- Managed front desk operations and greeted guests in a professional manner.
- Handled phone inquiries and directed calls to appropriate departments efficiently.
- Coordinated room reservations and maintained accurate booking records.
- Processed guest check-ins and check-outs with attention to detail.
- Assisted with administrative tasks, including filing and data entry as needed.
- Communicated guest requests to housekeeping and maintenance teams promptly.
- Organized and maintained lobby area for a welcoming atmosphere at the hotel.
- Supported event planning by coordinating logistics for meetings and gatherings.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Field Investigator
Shriram Finance
Kumbakonam
09.2021 - 02.2022
- Conducted thorough investigations of loan applications to verify accuracy and eligibility.
- Interviewed clients and witnesses to gather detailed information for case analysis.
- Collaborated with local authorities to obtain necessary documentation and evidence.
- Prepared comprehensive reports summarizing investigation findings for management review.
- Maintained accurate records of investigative activities and client interactions in compliance with regulations.
- Assessed risks associated with potential fraud in loan transactions and flagged suspicious cases.
- Provided training and guidance to junior investigators on best practices and procedures.
- Traveled extensively within designated areas while conducting field investigations.
- Communicated effectively with clients to address concerns and explain investigation processes.
- Utilized various computer software programs to track leads and store digital evidence.
Marketing sale executive
Solaimalai Agency FMCG
Kumbakonam
03.2017 - 04.2020
- Led cross-functional teams to enhance operational processes and efficiency.
- Developed and implemented marketing strategies to boost product visibility.
- Coordinated supply chain activities to ensure timely product delivery.
- Managed vendor relationships to secure favorable terms and pricing.
- Analyzed market trends to inform product development decisions.
- Facilitated training sessions for staff on new product lines and policies.
- Collaborated with sales teams to align goals and improve customer engagement.
Collections Agent
BAJAJ FINANCE
Kumbakonam
01.2016 - 02.2017
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated effectively with clients to resolve payment disputes and negotiate terms.
- Utilized collection software to track payment schedules and account statuses.
- Coordinated with legal teams for escalated collection cases and compliance issues.
- Developed rapport with clients to foster positive relationships and encourage payments.
- Conducted thorough research on debtor backgrounds to inform collection strategies.
- Provided training and guidance to junior agents on collections best practices.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
Education
B.COM -
S.K.S.S Arts College
H.S.C -
Little Flower Higher Sec School
kumbakonamSkills
- Customer service,
- Time management and attention to detail
- Knowledge of relevant software, regulations
- Customer service
- Problem-solving
- Analytical thinking
- Data analysis
- MS Excel and other basic computer skills
Parents
Mr-Mani, Mrs.Usha
Languages
- English
- Tamil
- Hindi
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 07/28/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Address: 588 Indra nagar vatti pillayarkovil ,kumbakonam612001
Languages Known:
- Tamil & English
Timeline
Receptionist Administrator
Siva Murugan Hotel
03.2022 - Current
Field Investigator
Shriram Finance
09.2021 - 02.2022
Marketing sale executive
Solaimalai Agency FMCG
03.2017 - 04.2020
Collections Agent
BAJAJ FINANCE
01.2016 - 02.2017
B.COM -
S.K.S.S Arts College
H.S.C -
Little Flower Higher Sec School