Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Venkatesh Mundru

Desktop Support Engineer
Guntur,AP

Summary

At Suneratech, a proficient Desktop Support Engineer, I enhanced PC performance and system reliability through meticulous updates and upgrades, demonstrating expertise in software installation and exceptional technical support. Skillfully managed IT assets, ensuring compliance and customer satisfaction, while adeptly resolving complex issues, showcasing both technical acumen and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Desktop Support Engineer

Suneratech
04.2022 - 06.2023
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

Master of Computer Applications - MCA

PB Siddhartha Arts And Science College
Vijayawada, India
04.2001 -

Bachelor of Science - B.Sc Computers

Krishnaveni Degree College
Guntur
04.2001 -

Skills

Software Installation

Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Desktop Support Engineer

Suneratech
04.2022 - 06.2023

Master of Computer Applications - MCA

PB Siddhartha Arts And Science College
04.2001 -

Bachelor of Science - B.Sc Computers

Krishnaveni Degree College
04.2001 -

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Venkatesh MundruDesktop Support Engineer