VENKATESH P
ANDHRAPRADESH
Summary
Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Engineer
V SERVICE
VISAKHAPATNAM
06.2016 - 08.2019
- Created detailed documentation of service activities performed at customer sites.
- Interpreted customer requirements and developed custom configurations accordingly.
- Installed upgrades on existing systems according to manufacturer specifications.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Responded promptly to customer inquiries via telephone or email communication.
- Reviewed service reports from technicians in the field for accuracy and completeness.
- Provided technical support to customers via telephone, email and on-site visits.
- Coordinated with vendors regarding warranty repairs or replacement parts orders.
- Maintained inventory control records for spare parts used during service calls.
- Utilized remote access technology to diagnose complex technical problems remotely.
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
- Developed technical solutions to resolve customer issues.
Site Engineer
HI TECH INSTRUMENTS AND CONTROL SYSTEMS
VISAKHAPATNAM
06.2014 - 07.2016
- Provided technical guidance to field personnel regarding installation of equipment and systems as needed.
- Coordinated with other engineers, contractors, subcontractors, inspectors, suppliers, and owners in order to ensure timely completion of projects within budget constraints.
- Conducted site surveys and analyses to identify construction requirements.
- Provided technical guidance and direction to contractors during the execution of projects.
- Analyzed data collected from surveys and tests to determine most efficient solutions for project.
- Monitored progress of construction works against project timeline and milestones.
Project Coordinator
NANOMINDZ TECHNOLOGIES
06.2013 - 07.2014
- Managed communication channels between various teams involved in the execution of complex projects.
- Conducted risk assessments and identified potential issues that could affect project success.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Education
Master of Science - CONTROL SYSTEMS
TECHNICAL UNIVERSITY
09-2021
Bachelor of Technology - Electronics And Communications Engineering
JNTUK
Diploma - Electronics and Communications Engineering
SBTET
Skills
- Technical support
- Network troubleshooting
- Remote diagnostics
- Hardware installation
- Software configuration
- Project management
- Customer relationship management
- Inventory control
- Vendor coordination
- Team collaboration
- PLC
- SCADA
- MATLAB
- AUTO CAD
- PCB DESIGN
- ORCAD
- SOLID WORKS
Certification
- PLC AND SCADA
- AUTO CAD
- MS OFFICE TOOLS
- WINDOWS OS
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
Field Service Engineer
V SERVICE
06.2016 - 08.2019
Site Engineer
HI TECH INSTRUMENTS AND CONTROL SYSTEMS
06.2014 - 07.2016
Project Coordinator
NANOMINDZ TECHNOLOGIES
06.2013 - 07.2014
Master of Science - CONTROL SYSTEMS
TECHNICAL UNIVERSITY
Bachelor of Technology - Electronics And Communications Engineering
JNTUK
Diploma - Electronics and Communications Engineering
SBTET
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