Venkatesh Radhakrishnan

• Managed billing and dispute resolution for U.S. and U.K. customers to enhance service delivery.
• Reviewed statements of work and change orders to ensure accuracy and compliance.
• Automated DS file processes, improving consistency operations.
• Verified tax code updates in accordance with state regulations for accurate invoicing.
• Engaged customers during review of billing details, including rates and service agreements.
• Submitted invoices through Ariba platform for efficient processing.
• Onboarded customers into Ensono System using information from SOW documents.
• Monitored purchase order cash flows to accelerate invoice processing.

• Accountable for overall Contract Billing and Service Billing for Key Accounts.
• Performing weekly and month end billing for EMEA region.
• Preparing weekly billing report and sharing with management.
• Supporting credit control team to collect old debt by rectifying mistakes in billing.
• Preparing monthly accrual file.
• Reduced 10% billing error by implementing new check list.

• Supervised and delegated tasks to a team of 10 people.

• Monitoring of daily cash allocation, billing, customer & vendor master data management for four regions.

• Ensure that the SLAs and Operations metrics are met.

• Reporting KPI and SLA performance to Global finance group head (Client)

• Identified areas where manual billing and cash allocation to automated with tech team support.

• Monthly reviewing team performance with management.

• One to One connects with team members and sharing/documenting the feedback every month.

• Managing client calls on weekly, monthly calls on the process updates and any challenges or issues to address.

• Meeting with clients at the end of the month to discuss all closing-related concerns.

• First point of contact for all internal queries raised among team members of Billing and Cash Applications process deliveries.
• Preparing unallocated cash report on weekly basis and sharing to clients for account clearing.
• Handling various processes in manual Billings - Inter Company Billing, manual credit notes, Debit notes and QNS quality notification system.
• Inter Company reconciliation on a monthly basis from AR & AP.
• Following up with client for clearance of open items in bank statement Reconciliations
• Preparation of bad debts provision report monthly.
• Provides support as required for activities related to Quality checks/audits etc.

• Primary responsibility to deliver process with 100% TAT and Accuracy
• In order to enhance skillset used to get cross training with other process in O2C
• Downloading bank statements of four (ACH,CTX, Lockbox & Wire) different payments
• Informing collection Reps on received pre-payment and on account cash on daily basis
• Reconciling bank GL account against cash allocation receipts.
• Responsible for intercompany netting cash posting clearing of more than 8000 invoices every month