Venkatesh Rathod
AV IT Operations and Projects
Bengaluru, Karnataka
Summary
Result-driven AV IT Operations & Project Professional with over 18 years of experience in Virtual Collaboration Services, Multimedia Services, and IT Operations. Skilled in Project Management, Implementation, Administration, and Service Support of AV Products. Proficient in leveraging Web AV platforms such as MS Teams, Zoom, WebEx, and BlueJeans applications based on business requirements, resulting in high Net Promoter Score (NPS). Expertise in managing global operational support for AV services and projects for diverse clientele. Demonstrated success in delivering multimedia events with a focused and innovative approach, leading to a cost saving of $300K per year. Possess a change-adapted leadership style with highly effective planning, organizational, and execution skills, along with a solution-oriented approach to problem-solving. Proven excellence in innovation, delegation, and team empowerment, resulting in tangible business results. Recognized for commendable interpersonal skills and ability to provide distinctive solutions with a customer-first approach for complex and critical situations. Insightful experience in Audio Video, IT Infrastructure, Voice, and IT Structure Cabling environments.
Overview
21
21
years of professional experience
8
8
Certifications
3
3
Languages
Work History
AV IT OPERATIONS & PROJECTS
Finastra Software Solutions
05.2020 - Current
- Lead a team of 30 people managing Collaboration & IT service delivery and operations of an external client account comprising of 11000+ users.
- Establish visibility for leadership on internal client deliverables and operational activities through intuitive dashboards on a quarterly basis.
- Reduced the turnaround time by 50% for VSD L1 tickets by structuring the incident handling process in ServiceNow.
- Front ended the delivery planning, design, resources, budgeting, implementation and UAT for projects, in collaboration with stakeholders and operations team.
- Liaise with stakeholders & IT partner to enable smooth transitions by ensuring acceptance checklists, operational readiness & support documentation.
- Cultivated & managed relationships with stakeholders including executive teams, operation personnel, product managers, business partners & vendors.
- Perform people management activities like resource recruitment, induction & training, and performance management to scale up the ongoing operations team.
IT OPERATION TEAM LEAD
Accenture Solutions Pvt. Ltd.
12.2015 - 05.2020
- Headed a team of 16 skilled members, providing 24X7 support to 5 business units across India, comprising of 2L+ users, for multimedia operations services viz., Video Conferencing, Technology support for Townhall events, MS Teams & Teams Live Events for larger audience with AV & Software Integration, Centre of Excellence showcases & Board Rooms for Audio Visual setup, ALTSpace VR platform events support, WebEx, Zoom, Virtual Client Visits & MTR Systems.
- Managed Elite Support for Senior Leadership for virtual connects while consistently maintaining “immediate response” as Turnaround Time.
- Architected and implemented an innovative solution in house, for hosting live virtual events in 2D & 3D experience, which resulted in cost saving of $300K per year.
- Developed and channelized multiple digital promotions in partnership with Corporate Marketing & Communication Unit, which generated revenue of $70K per month for Virtual Collaboration Team.
- Built a virtual platform for live events during pandemic which enabled hosting of 200 events per month, vis-à-vis 20 events per month pre pandemic, resulting in revenue generation of $30K per month for Virtual Collaboration Team.
- Enabled state of the art virtual experience for global customers on collaboration platforms by leading cross functional teams in diverse geographies & culture.
- Lead for Infrastructure Services for Accenture (ISA), India capability development, to identify & facilitate technical, professional & functional upskilling needs for 2000+ in India collaboration with global stakeholders.
VC ENGINEER
Accenture Solutions Pvt. Ltd.
10.2012 - 11.2015
- AV Technology Integration: Research and evaluate cutting-edge AV technologies for potential integration into user computing environments. This could include technologies like advanced display systems, video conferencing solutions, and immersive audiovisual experiences.
- User Experience Enhancement: Collaborate with R&D teams to understand their computing needs and design AV solutions that enhance the user experience. This might involve creating immersive environments for simulations, research presentations, or data visualization.
- Collaborative Research: Facilitate collaborative research efforts by providing AV solutions that enable real-time sharing of data, video conferencing with remote teams, and interactive presentations.
- v Custom AV Solutions: Develop custom AV solutions tailored to specific research requirements. This could involve designing and building unique AV setups for experiments or data analysis.
- AV System Optimization: Continuously optimize AV systems to ensure they meet the evolving needs of researchers. This includes troubleshooting technical issues, upgrading equipment, and implementing performance enhancements.
- Training and Support: Provide training and technical support to researchers and staff who use AV equipment for their work, ensuring they can operate the technology effectively.
- Data Visualization: Assist in the creation of advanced data visualization solutions, utilizing AV technologies to present complex research data in a more understandable and interactive manner.
- Network Integration: Ensure seamless integration of AV systems with the organization's network infrastructure, allowing for data sharing, remote access, and secure connections.
- Cost Management: Manage the budget for AV equipment and projects, seeking cost-effective solutions that align with goals.
- Compliance and Standard: Ensure that AV systems and practices adhere to industry standards and compliance requirements, especially in research areas that handle sensitive data.
- Innovation: Stay updated with emerging AV technologies and trends in user computing to identify opportunities for innovation and improvement within the environment.
SENIOR ANALYST
Accenture Solutions Pvt. Ltd.
10.2006 - 05.2012
- Maintaining and ensuring smooth functioning of PBX and day to day operations helpdesk by delivering proper support within the SLAs as agreed on OLA.
- Managing and implementing all ongoing project requirements regarding Domestic Telephony like configuration in Cisco Ericsson PBX.
- Technical subject matter expert in daily operation, support and project delivery
- Report Generation: Generate reports and documentation summarizing the findings of voice analysis for use in legal cases, research projects, or medical assessments.
- Preparing and uploading IDC/BPO CTS Reports, LCR tracker reports, Issuing CTS AUTH code, taking backups of PBX, call billing, interacting with all Project account management teams to get more information about new requirements and taking feedback of on voice related issues.
- Process: Work closely with the IT Process team for periodic audits. Maintain updated documentation and adopt continuous improvement approach and contribute to retain accreditation of all certifications/ standards (ISO20000, ISO27000,). Implementation of voice security policies & procedures.
- Implementation: Identified solutions which are derived from P-1 incidents trend analysis to improve the availability of infrastructure.
- Build and Manage: Effective working relationships with Central Infrastructure Management Organizations and Business Units by periodical meetings with Project & Account Managers.
- Ensure: Implementation/delivery of customer requirements (transition, relocation) within agreed timelines.
- Meet: Meet customer satisfaction targets for all business inclusive of consulting.
- Productivity Improvement – in terms of helping IT lead reduce operations head count ratio with the given target.
- Cost: Cost recovery & eliminate all recoverable leakages, continuously monitor all activities such as service request, movements, non-standard procedures etc.
- ITIL based operational support for incident support, problem, capacity, configuration, change, release management and continuously improvement.
RESIDENCE ENGINEER
SIGMA BYTE COMPUTERS
04.2003 - 09.2006
- Network Infrastructure Design: Design structured cabling systems based on the specific requirements of an organization, considering factors like data volume, network speed, and future scalability.
- Cable Routing and Layout: Plan the physical routing and layout of cables, ensuring they are organized, labeled, and installed in compliance with industry standards and best practices.
- Cable Installation: Oversee the installation of copper and fiber-optic cables, including cable runs, termination, splicing, and testing.
- Data Center Cabling: Specialize in data center cabling, designing and implementing high-density cabling solutions to support server racks, storage systems, and network equipment.
- Voice and Data Integration: Ensure the integration of voice, data, and multimedia services into a unified cabling infrastructure, allowing for efficient communication within the organization.
- Cable Management: Implement cable management solutions to keep cables organized, reduce clutter, and facilitate easy maintenance and troubleshooting.
- Testing and Certification: Conduct comprehensive testing and certification of cabling systems using tools like cable testers and certification equipment to verify performance and compliance with standards.
- Troubleshooting: Identify and resolve cable-related issues, such as signal interference, connectivity problems, and data transmission errors.
- Documentation: Maintain detailed records and documentation of cable layouts, configurations, and testing results for future reference and auditing.
- Project Management: Manage structured cabling projects from start to finish, including budgeting, resource allocation, and scheduling.
- Vendor Management: Collaborate with cable and equipment vendors to select and procure the necessary materials and components for cabling projects.
- Disaster Recovery: Develop and maintain disaster recovery plans for cabling systems to minimize downtime in the event of cable failures or disasters.
Education
High School Diploma -
IASE University
Bengaluru, India 04.2001 -
High School Diploma -
Indian Space Research Organization (ISRO).
Bengaluru, India 04.2001 -
High School Diploma -
Industrial Training Institute (ITI)
Bijapur, India 04.2001 -
Skills
Service Delivery
Multimedia Expert
People Management
Account Management
Service Management
Budget Management
Vendor Management
Escalation Management
Client Relationship Management
Process Innovation
Stakeholder Management
Innovative Problem Solver
Interpersonal Skill
IT Infrastructure Operations
Certification
ITIL V3 Foundation
Accomplishments
- TEAM (ONE) FINASTRA in FY 23 Q1.
- Collaborative to Innovate - FINASTRA in FY 22 Q4.
- NEED FOR SPEED - FINASTRA in FY 22 Q2.
- TEAM (ONE) FINASTRA in FY 21 Q4.
- Top performer in AV Project Deployments in FINASTRA.
- Upgrade the VC calls from Skype for Business into MS Teams. Facility Upgrade and AV installation for Bangalore project along with the Project teams.
- Gold Standard (Accenture Celebrates Excellence Awards) in FY15 Q1.
- Client Champion (Accenture Celebrates Excellence Awards) in FY12.
- Pathfinder (Accenture Celebrates Excellence Awards) in FY 15.
Give Back
- Contribution towards food and education for under privileged children.
- Volunteered to provide essentials and medicines for those in need, during Covid period.
- Active advocate & participant of tree plantation drive.
Timeline
Microsoft Teams Rooms Technical Masterclass Certification
02-2024
Crestron Flex for Microsoft Teams® Rooms Solutions (CTI-FT)
02-2024
AVIXA -Microsoft Teams Rooms Certified
07-2023
Generative AI Overview for Project Managers
03-2023
Project Management Professional (PMP® Number: 3344775
09-2022
AV IT OPERATIONS & PROJECTS
Finastra Software Solutions
05.2020 - Current
IT OPERATION TEAM LEAD
Accenture Solutions Pvt. Ltd.
12.2015 - 05.2020
ITIL V3 Foundation
12-2014
ITIL Intermediate Service Operations
12-2014
VC ENGINEER
Accenture Solutions Pvt. Ltd.
10.2012 - 11.2015
SENIOR ANALYST
Accenture Solutions Pvt. Ltd.
10.2006 - 05.2012
SYSTIMAX®SCS – Skilled Network Structured Connectivity Certified
07-2003
RESIDENCE ENGINEER
SIGMA BYTE COMPUTERS
04.2003 - 09.2006
High School Diploma -
IASE University
04.2001 -
High School Diploma -
Indian Space Research Organization (ISRO).
04.2001 -
High School Diploma -
Industrial Training Institute (ITI)
04.2001 -