VENKATESH SEKAR
Scrum Master - Senior IT Business Analyst
Chennai,TN
Summary
SENIOR IT BUSINESS ANALYST
SYNOPSIS
- Accomplished Information Technology Engineer offering 11 years of experience in IT, Shipping, Logistics, EDI and Finance for Oracle & .Net Application Support Systems, Functional Consulting, Technical Support, Release Management, Application and Server Maintenance, Project Implementation.
- Working for CMA CGM GBS India as Senior IT Business Analyst.
- Certified Scrum Master (CSM)
- Proficient in spearheading functional activities and services management across various technologies driven environment.
- Possessing good skills in ERP production functional arena involving Oracle 9i, Oracle forms & Reports, PL/SQL.
- Enhance existing alerting and monitoring solutions in order to permanently improve the quality of production.
- Perform unit testing, Integration testing, Data base testing, System testing in order to ensure bug free production environment and for quality assurance.
- Experience in Business analysis by involving in preparation of Business and Technical specs for process stopping issues by an immediate effect.
- Having Experience in Daily Server health check-up and troubleshooting Server related Services and monitoring the servers by the tool's Solar winds, Nagios and Axway.
- Worked for Hexaware Technologies Private Limited as System Analyst.
- Worked for Process Improvement Analyst & Business Process Management Consultant for iBox Technology Pvt. Ltd, (An MSC IT Company) Chennai as Senior Business Analyst.
- Business Analyst for large, complex IT projects/systems (AFSYS- Shipping Domain software).
- Hold good skills in ERP Implementation, requirement gathering, creating business requirement, Oracle forms & Report and BI tool.
- Developed the AFSYS Application Methodology for defining, documenting, managing, and automating business processes and business rules used by MSC (Mediterranean shipping company).
- Outstanding record of implementing advanced technology to build innovative business solutions and systems that work, change easily and last.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Senior IT Business Analyst
CMA CGM Group of companies
Chennai, Tamilnadu
06.2020 - Current
- Designed and created Business Requirement specification/Technical specification for the ERP requirements.
- Being the module lead for the Invoicing Process and Integration Expert for all the system flows (EDI and API), I would maintain the fluid transmission of data and the required changes to the system whenever needed.
- Coordinating with the architect and providing inputs of my analysis to prepare the HLD for the projects.
- Collaborated on all stages of system development lifecycle, from requirement gathering to production releases.
- Responsible for Offsite GAP Discussion and development for new implementations.
- Coordinating with business for providing the fixes on the issues.
- End to End Analysis/coordination for integration of our Core IT Products to LARA system.
- Maintaining and tracking the impacts of the Core IT products from the OCEAN finance system when any changes being made in both the systems.
- Handling many E-Invoicing projects for multiple countries and coordinating with the location specific vendors and the country policy to align together with our system.
- Handling E-commerce projects with various teams and provided the solution.
- Coordinate meeting with various teams, to resolve any user issues, and with client regarding their requirements.
- Creates and executes SQL scripts, and aids in the solution of data issues.
- Tested the program which has been developed for the final release.
- Expert in understanding the process and providing swift business solution with help of system process.
- Worked closely with software development and testing team members to meet client requirement for functionality, scalability, and performance.
System Analyst
Hexaware Technologies Private Limited
Chennai, Tamilnadu
10.2015 - 05.2020
- Involved in Root Cause Analysis and implemented various root fixes/data fixes for the application YourISS & YourISS2 to specifically handle the Vessel Operational activities and Dream to handle the financial activities.
- Handing Master Data Management for the applications YourISS, YourISS2 and the financial application Dream.
- Supporting to the migration activities from YourISS to YourISS2 (The new application which is rolling out globally to improve the Business process).
- Supporting & clarifying the system functionality to the global users in 79 accounting locations.
- Coordinating with Development Team and Product Management Group for Enhancing the System functionality and for PBT (Product Backlog Tracking).
- Handling Application Support and Application Operations.
- Involving in release implementation for in UAT, DC & DR environments.
- Knowledge on the Middleware BizTalk.
- Responsible to run Periodical Dream Audit report for all the regions and send it to the users.
- Publishing periodic RCA (Root cause analysis) reports of closed incidents suggesting permanent fixes.
- Managing end to end ownership of all incidents related to ISS Applications pertaining to 2nd Line support (L2 & L3 support).
- Responsible for keeping Knowledge Base and FAQ's up-to-date.
Senior Business Analyst Implementation & Enhancement
MSC Centurion Maldives & MSC Afghanistan
Chennai, Tamilnadu
02.2014 - 09.2015
- Help implementation of MSC Vessel Operational System (Afghanistan & Centurion Maldives Agencies).
- Doing on-site system study, training the super users as well as end users and implementing the product.
- Requirement gathering, Training clients, Feasibility check, preparing BRS and Tech Spec, Testing the modifications made, Regular meetings with client, follow up on the client's requirement and tracking, maintenance of the existing system.
- Conducted Gap analysis, developed functionality requirements.
- Help MSC GLOBAL Agency modernize legacy applications and design new Business applications using breakthrough technologies.
Business Analyst
MSC Asia
Chennai, Tamilnadu
06.2012 - 09.2015
- Help enhancement of MSC Vessel Operational System (India, Pakistan, Srilanka & Bangladesh Agencies).
- Prepared Root Cause Analysis document for the application and implemented various root cause fixes for the application.
- Prepared BRS and Technical documents for the EDI new changes and enhancements.
- Have been part of the performance bug fixing team & Monitored the application on daily basis.
System Executive
MSC Global Agency
Chennai, TamilNadu
02.2011 - 05.2012
- Guidelines provided to Clients Responsibilities.
- Prepared Root Cause Analysis document for the application and implemented various root cause fixes for the application.
- Publishing periodic RCA (Root cause analysis) reports of closed incidents suggesting permanent fixes.
- Supporting & clarifying the system functionality to the global users across the world.
Education
B.E. - Computer Science
Anna University, J.J College of Engineering And Technology
Tiruchirapalli 06.2006 - 05.2010
Skills
Business Skills: Exago Reports & Crystal Reports
Technical Skills: SQL, PL/SQL & Query analyzer
Process Modeling: Oracle Based ERP & Net Based ERP
Ticketing Tools: Afsys, Touch paper & Remedy force
Certification
Certified Scrum Master
Additional Information
AREAS OF EXPERTISE
Incident Management
- Handling incident management for all incidents reported and developing management information for incidents.
- Supervising the incident support staff and allocating resources for support as applicable.
- Coordinating with internal & external staff to ensure that incidents are resolved prior to breach of service level targets and making reports to analyze the incidents.
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
Operations Management
- Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.
- Participate in migrating systems to upgraded versions to achieve maximum efficiency in various operations; spearheading process improvement initiatives.
Functional Consulting and Implementations
- Understand the current business process and prepare the functional specifications as per customer requirements.
- Help customer understand the IT process and validate the documentations to check for gap in requirements.
- Work with the vendor / development teams to bridge the business needs and developed logic. Ensure deliverables are as per specifications and risk-assess the tech/functional gaps.
Work on the implementation plan and schedules for go-live, help the business in migration to new production version from existing version, content management, penetration plan for new customers and post go-live stabilization support.
Timeline
Certified Scrum Master
09-2021
Senior IT Business Analyst
CMA CGM Group of companies
06.2020 - Current
System Analyst
Hexaware Technologies Private Limited
10.2015 - 05.2020
Senior Business Analyst Implementation & Enhancement
MSC Centurion Maldives & MSC Afghanistan
02.2014 - 09.2015
Business Analyst
MSC Asia
06.2012 - 09.2015
System Executive
MSC Global Agency
02.2011 - 05.2012
B.E. - Computer Science
Anna University, J.J College of Engineering And Technology
06.2006 - 05.2010