Venkatesh T N
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Overview
11
11
years of professional experience
Work History
Motor Insurance Surveyor and Loss Assessor
GoDigit General Insurance co Ltd
Bengaluru
12.2022 - Current
- Reviewing all kind of vehicles which are reported for Own Damage claims.
- Learned the process digitally and paperless.
- Drafting letters for all types of repudiation.
- Reviewed data to verify validity of claims and determine case management actions.
- Conducted surveys of damaged vehicles to assess the extent of damage and costs for repair.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Conducting the all kind of vehicle surveys through online of different locations.
- Evaluated policy documents to ensure accuracy and compliance with regulations.
- Reduced loss ratios through fair and prompt processing of claims.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Motor Insurance Surveyor and Loss Assessor
ICICI Lombard General Insurance co Ltd
Bengaluru
07.2019 - 11.2022
- Advised clients on best practices for filing a claim in order to maximize their chances of success.
- Maintained accurate records of all surveys, assessments and investigations conducted by the company.
- Coordinated with other departments within the organization to ensure timely resolution of issues.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Investigated fraudulent or suspicious claims to identify any irregularities or discrepancies.
- Reviewed legal documents related to motor insurance disputes including contracts, invoices.
- Investigated questionable claims to determine payment authorization.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Drafted reports detailing findings from survey and assessment of motor insurance claims.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Reduced loss ratios through fair and prompt processing of claims.
- Gathered and documented evidence to support court proceedings.
- Researched vehicle history, make and model to determine replacement cost value.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Prepared detailed estimates for repairs based on inspection results and industry standards.
- Assessed claims submitted by customers for motor insurance coverage.
- Conducted surveys of damaged vehicles to assess the extent of damage and costs for repair.
Service Advisor
Nandi Toyota (Motor World Pvt Ltd)
Bengaluru
06.2013 - 07.2019
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Recommended additional, useful services to customers to increase overall sales.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Examined records and papers to verify warranty and service contract coverage.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strong relationships with customers by providing exceptional customer service.
- Explained amount for expected services and provided detailed answers to customer questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
Education
Diploma - Mechanical Engineering
BTL Institute of Technology
Bengaluru05-2013
High School, Vidhatha Higher Primary School
Anekal, Bengaluru - 56210605-2010
Skills
- Insurance Fraud Expertise
- Claims Processing
- Claims File Management Processes
- Allocating Claims
- Claims Investigations
- Quality Control
Languages
Telugu
First Language
English
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Projects
- Air Cooler - AC Cooler by the usage of electrical supply without using any chemical gasses, Hence a natural cold air. Its a eco friendly product.
Courses
- Certified Data Scientist, Data Mites
Timeline
Motor Insurance Surveyor and Loss Assessor
GoDigit General Insurance co Ltd
12.2022 - Current
Motor Insurance Surveyor and Loss Assessor
ICICI Lombard General Insurance co Ltd
07.2019 - 11.2022
Service Advisor
Nandi Toyota (Motor World Pvt Ltd)
06.2013 - 07.2019
Diploma - Mechanical Engineering
BTL Institute of Technology
High School, Vidhatha Higher Primary School
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