Venkatesh Uppu
Nellore
Summary
Results-driven AWS Cloud Engineer at Venkatesh, adept in cloud architecture and incident management. Enhanced system performance and streamlined support processes, significantly improving customer service efficiency. Demonstrated strong problem-solving abilities while creating knowledge management resources and managing a ticketing system, ensuring timely resolution of inquiries and adherence to SLAs.
Overview
3
3
years of professional experience
Work History
AWS Cloud Engineer
Tata Consultancy Services
New Town
08.2023 - Current
- Monitored system performance to ensure optimal functioning of services.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Provided technical guidance when needed to other departments or personnel.
- Participated in regular meetings with management regarding project status updates.
- Maintained inventory of all equipment used by the company's staff.
- Created knowledge base documents for frequently asked questions.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Utilized advanced technical expertise to improve support processes and streamline customer service actions.
Junior SQL Developer
Tata Consultancy Services
New Town
08.2022 - 07.2023
- Created triggers and views for data analysis and reporting purposes.
- Designed tables, indexes, queries and other database objects.
- Generated reports using T-SQL programming language.
Education
Electronics And Communication Engineering -
Saveetha School of Engineerng
Chennai09-2021
Skills
- Cloud architecture
- AWS services
- System monitoring
- Knowledge management
- Incident management
- Database management
- ETL processes
Accomplishments
- Awarded as best team member
Languages
Telugu
First Language
English
Advanced (C1)
C1
Timeline
AWS Cloud Engineer
Tata Consultancy Services
08.2023 - Current
Junior SQL Developer
Tata Consultancy Services
08.2022 - 07.2023
Electronics And Communication Engineering -
Saveetha School of Engineerng
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