VENKATESH VARDU
Ongole
Summary
Dynamic Senior Engineer with a proven track record at Enphase India Solar Limited, excelling in project management and root-cause analysis. Adept at enhancing system efficiency and customer satisfaction through effective troubleshooting and cross-functional collaboration. Committed to delivering quality results while fostering strong relationships with stakeholders.
Overview
8
8
years of professional experience
Work History
Senior Engineer
Enphase India Solar limited
Bengaluru
01.2023 - Current
- Provided remote assistance to end-users when needed.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Conducted regular system maintenance and software updates to ensure operational efficiency.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Resolved complex technical problems through root cause analysis techniques.
- Maintained positive working relationship with fellow staff and management.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Project Engineer
STERLITE POWER
Hojai
12.2017 - 05.2022
- Company Overview: UKTL 400kV D/C Project
- Karnataka & Kerala
- Executed construction activities by maintaining the highest level of QHSE (Quality Health Safety and Environment)
- Monitored project site work progress and created daily reports to keep track of project timeline
- Planned and coordinated with the workforce on a day-to-day basis to keep a check on any hindrances.
- Mitigated the insurgencies in adverse situations that arose in tea gardens - 'Right of Way' problem
- Involved in the documentation, post closure of audit observations by external agencies like Protiviti, KPMG, BCG, BVI
- Conducted QHSE training at site to skilled manpower to get the desired output as per SFQP (Sterlite Field Quality Plan)
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets
- UKTL 400kV D/C Project
- Karnataka & Kerala
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Performed quality assurance checks on all deliverables prior to submission.
- Coordinated with stakeholders to define project scope, objectives and deliverables.
- Coordinated meetings with stakeholders including clients, architects, engineers, subcontractors and other parties involved in the project.
- Resolved conflicts between vendors, contractors, internal staff or other stakeholders related to project objectives.
Process Executive
PATRA INDIA BPO SERVICES
Raipur
01.2016 - 03.2017
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements
- Coordinated multi-team process initialization, reducing all associated redundancies and dependencies
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Developed and executed plans to monitor standard process adherence
Education
Certification course - Product Management
Hero Vired With Insead
Bengaluru09-2023
PGDC - Electrical And Power Transmission Installation
National Power Training Institute
Bengaluru09.2017
Bachelor of Technology - Electrical & Electronics Engineering
DISHA INSTITUTE OF MANAGEMENT & TECHNOLOGY, SWAMIVIVEKANAND UNIVERSITY
Raipur12.2014
Intermediate - Science
Kakatiya Public School
VizagS.S.C - Science
Kendriya Vidyalaya
NTPC KorbaSkills
- Project Planning
- Stringing works
- Manpower Training
- Management skills
- Technical reporting
- Cross-functional collaboration
- Project management
- System troubleshooting
- Transmission line construction
- Product knowledge
- Root-cause analysis
- Customer success management
- Remote support
- Team management
- Project coordination
- Quality control
- Customer relationship management
- Troubleshooting and diagnosis
- Oracle SCM cloud
- Power Systems
Accomplishments
- Received award for quality and safety standards.
- Received Best engineer award in SMTL Project.
- Supervised team of 15 staff members.
- Cleared IELTS, scored 7.0 bands on first attempt.
Personal Information
- Date of Birth: 08/11/91
- Gender: Male
- Marital Status: Married
Timeline
Senior Engineer
Enphase India Solar limited
01.2023 - Current
Project Engineer
STERLITE POWER
12.2017 - 05.2022
Process Executive
PATRA INDIA BPO SERVICES
01.2016 - 03.2017
Certification course - Product Management
Hero Vired With Insead
PGDC - Electrical And Power Transmission Installation
National Power Training Institute
Bachelor of Technology - Electrical & Electronics Engineering
DISHA INSTITUTE OF MANAGEMENT & TECHNOLOGY, SWAMIVIVEKANAND UNIVERSITY
Intermediate - Science
Kakatiya Public School
S.S.C - Science
Kendriya Vidyalaya
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