Venkatesha BV
Bengaluru
Summary
Dynamic professional with a proven track record in optimizing operations and resolving service challenges to enhance overall business performance. Expertise in overseeing complex projects, strategic planning, budget management, and risk assessment ensures timely delivery and high-quality outcomes. A strong focus on fostering collaboration and adaptability drives team success while consistently surpassing goals and expectations. Recognized for reliability, leadership, and effective communication, committed to creating a results-driven environment prioritizing productivity and client satisfaction.
Overview
17
17
years of professional experience
Work History
Project Manager, Process Excellence
Sowparnika Retail Pvt Ltd
03.2019 - Current
- Project's Developed Overseeing: New store Opening, New product development, New brand introduction, Vendor Onboarding, Production batch approval, Packing Design, Store, Warehouse & CMO Audits, Legal compliance.
- Project management: Overseeing multiple projects across organization, helping project manager/ Product manager to deliver their deliverables in the stipulated time.
- Process development & implementation- Understanding the need/ requirement of the user and creating detailed workflows and implementing them in the system.
- Process Improvement & Optimization- Analyzing the gaps/ redundant steps in the in the existing process and fixing the gaps/ removing the redundant steps.
- Cross functional collaboration- Stakeholder management. Ensuring smooth leadership change, resolving conflicts between the teams, aligning different teams to ensure a project is completion.
- Managing Governance Meetings- Organizing governance meetings, and ensuring department wise stake holders work towards completion of action items given by the Governance committee.
- Operations Manager, Leading the gardening vertical “ROOT'D”, An enterprise of Sowparnika Retail Pvt Ltd, Bangalore, Karnataka.
- Responsible for the P & L of the whole business vertical.
- Annual budgeting both Capital expense & Operational expense.
- Prepared the whole business model clearly calling out the revenue generating segments, Target Customers, Marketing Strategy and Customer support.
- Shaped up the new vertical from finalizing a place, Getting the legal compliance in place, Analyzing & finalizing the proper ERP requirement and implementing it, Product development & Price setting, building team for operations, sales and customer support
- Vendors selection, Setting up process flow.
- Working cross functionally with Accounts, Marketing, Human Resource, Compliance & Other sister concern brands.
- Developed and shared best practices across company to align with objectives and quality standards.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
Operation's Manager
Simply DIY LLP
09.2017 - 03.2019
- Managing store and warehouse.
- Training store team about daily operations, Training team on customer service.
- Monitoring complete order processing, Procurement- Processing & Delivery
- Handling after sales services.
- Resolving customer complaints & ensuring customer satisfaction
Independent Business Owner
S.L.V Enterprises
03.2012 - 09.2017
- Had taken the Distribution of below mentioned products for Shimoga district
- Cycle Incenses.
- Asal Beverages.
- Floroma home care products.
- Cutee Soaps
- Zayaka food products
Manager
Sri Krishna Farm & Valyou Products
11.2008 - 02.2012
- Handling labors & assigning work to them at nursery & production unit.
- Managing the nursery.
- Procurement of raw materials.
- Monitoring production unit.
- Handling dispatch throughout the state
- Monitoring Sales, production, accounting & labor team
Education
PUC - Science
National College
ShimogaBachelor of Science - Physics, Mathematics & Electronics
DVS College of Arts & Science
ShimogaSkills
- Project management
- Operations management across multiple units
- Collaborative teamwork
- Team management
- Operational budget management
- Process optimization
- Facilitating resolution of escalations
- Process troubleshooting
- Conflict resolution strategies
- Strategic decision making
LANGUAGES
English: Advanced
Hindi: Upper Intermediate
Kannada: Advanced
Timeline
Project Manager, Process Excellence
Sowparnika Retail Pvt Ltd
03.2019 - Current
Operation's Manager
Simply DIY LLP
09.2017 - 03.2019
Independent Business Owner
S.L.V Enterprises
03.2012 - 09.2017
Manager
Sri Krishna Farm & Valyou Products
11.2008 - 02.2012
Bachelor of Science - Physics, Mathematics & Electronics
DVS College of Arts & Science
PUC - Science
National College
Process Developed & Overseen
Retail Division:
Expansion: New COCO & FOFO opening, Lead Management
Category extension: New product/Brand introduction, Assortment rationalization
Marketing: Monthly Trade Plan, Monthly Campaign execution, In store communication
Procurement: Vendor onboarding, Indent process (Food & Non Food)
Private Label:
Product Development: New product development, Packaging Design
Vendor Management: Vendor onboarding
Sales: Distributor & Sales channel onboarding
Central departments:
Finance: Consignment payment process, Travel and Claim settlement
Legal: Property Agreements & Registration,
Customer relationship: Customer complaint resolution
Quality: Periodic Audit planning from quality department for all retail locations, Warehouse & CMU's
Governance Planning:
Formats: Templatized governance review formats with key KPI's for different business verticals- Expansion, Retail, Ecommerce Marketing, Finance P&L, HR Hiring review.
DECLARATION
I hereby declare that the above stated information is true to the best of my Knowledge. Date: B.V. Venkatesha