Venkatesh Babu Narayana Swamy
Business Analyst
Kolar
Summary
Seasoned Business Analyst offering 9 years of success across various roles from an E2E Solution Designer, Process Consultant and Designer, Business Analyst, Data Analyst, Telecom BSS/OSS consultant. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Solution Designer
Infosys
05.2022 - Current
- Working as an E2E Solution Designer for a major Telecom client, Openreach.
- Achieved seamless integration of new systems by collaborating closely with cross-functional teams throughout the development cycle.
- Reduced project costs by streamlining processes through efficient solution design methodologies.
- Collaborated effectively with clients to gather requirements, understand their challenges, and develop tailored solutions that met their specific needs.
Business Analyst
Tata Consultancy Services
01.2021 - 04.2022
- Worked Onsite (Ipswich, United Kingdom), participated in multiple hot houses, workshops, Facilitated swift issue resolution by acting as primary contact for clients, vendors and team members.
- Created an E2E process design for new reporting requirement, Impact on Dataset change , Aligning OR systems with change in Dataset
- Process consultant for order fulfillment journey to deliver Fibre broadband to customer premises. Built and updated master baseline using process modelling on ARIS
Process Designer
Tata Consultancy Services
04.2019 - 12.2020
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
Data Analyst
Tata Consultancy Services
04.2017 - 03.2019
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Carry out impact assessment to customer reporting with any change of dataset or modelling algorithms and provide insights to reporting/operation forums.
- Produced monthly reports using advanced Excel spreadsheet functions.
VBA Developer
Tata Consultancy Services
04.2015 - 03.2017
- Researched, designed and implemented scalable applications for data extraction, analysis, retrieval and indexing.
- Developed tactical tools to track and control the data.
- Developed any tactical reports for the Program as an interim solution
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
MVJ College of Engineering
08.2010 - 06.2014
Skills
Data analysis / Critical Analysis
Excellent communication and interpersonal skills
JIRA
Business Process Analysis
VBA Programming
Office Suite/365
Stakeholder Management
SQL Server
Agile Development and Delivery
Producing low level design, user stories, use cases
ARIS
Component design, UAT and SIT
Accomplishments
- Multiple E-Cards from clients and Appreciations from BDUK Project Managers.
- Multiple Star of Month award, Best team Award, Multiple Star of Quarter Award and Multiple on the spot awards from TCS.
Hobbies
Natural Farming, Cricket, Volley Ball, Badminton, Sports analysis
Timeline
Solution Designer
Infosys
05.2022 - Current
Business Analyst
Tata Consultancy Services
01.2021 - 04.2022
Process Designer
Tata Consultancy Services
04.2019 - 12.2020
Data Analyst
Tata Consultancy Services
04.2017 - 03.2019
VBA Developer
Tata Consultancy Services
04.2015 - 03.2017
Bachelor of Science - Electrical, Electronics Engineering Technologies
MVJ College of Engineering
08.2010 - 06.2014