Venkateshwar G

Drive strategic capability and business strategy to promote and expand Pega NBA program across enterprise for US based Insurance company

Achieved 25% increase in use case intake rate, 2x increase in program demand, 4x growth in program awareness positively impacting program performance and revenue.

• Process Mapping: Developed demand generation, demand management and use case management process flows in visio with prioritization framework collaborating with internal & external stakeholders.
• Governance Model: Current state review and target operating model design with governance framework and guiding principles, including decisioning office structure and RACI.
• Business reporting & Communication strategy: Defined program KPIs, reporting requirements for key reports, and recommend reporting formats as detailed tear sheets to provide data-driven insights.
• Communication Strategy: Conducted stakeholder interviews to design a communication framework encompassing target audience, objectives, and communication plans (including persona definition).
• PMO activities: Developed workstream project plan, weekly status reports, and managed client meetings schedules.

Process re-engineering & Digitization through CRM Implementation for a Major Automobile OEM

• Lead to Cash Flow : Digitization of Lead to cash flow for New Cars, Pre-owned cars process, Designing future state through Customer Journey Mapping, Gap analysis, Global Benchmarking, Best practices. Strategize to identify & improve key business drivers, & CX metrics in an agile way through change management.
• Service Flow: Process re-engineering for Service - New Cars, Pre-owned cars, Accessories & Spares lines business through Data utilization strategy, interactions and case management on par with global standards, channel amalgamation of case flows, & Omni channel strategy.

Drive Change Management, Training enablement and program management for GTM sales and Marketing transformation program (SFDC implementation) for US based semiconductor EDA company

• Successfully delivered the GTM Sales & Marketing transformation program managing the change track.
• Achieved 3x increase in confidence rate across stakeholder groups post training delivery and 80% adoption in first week of Program Go-Live.
• Drive Organizational alignment, Case for change, change adoption strategy and Leadership Buy-in
• Develop persona journey maps and change impact analysis to engage stakeholders and develop change management strategies.

Developed GTM strategy for EY Sustainability Ledger - Battery Passport solution

• Conducted secondary market research, understanding EU regulations, competitor analysis, target audience segmentation and developed GTM strategy pitch.
• Successfully onboarded 2 Automobile OEM clients for implementing the solution.

• Managed engagements in areas of Digital Marketing, Digital commerce and Customer experience for CPG clients
• Developed multiple GTM strategy decks working closely with BU Heads, PMs & Sales Partners to drive business
• Acquired part of deal worth $80M estimated for period of 5 years -Digital transformation & Technology services (Sustainment & Solution delivery services) of Global Toy manufacturer
• Managed CX transformation journey of Global Petfood Manufacturer including Commerce enablement, Marketplace acceleration and Trade promotions
• Partnerships: Investigated potential COIN partners & formed strategic alliances drafting joint GTM strategy.

• Handled Post Trade Service application and change management for leading UK Based Investment Banking client
• Identified more than 10 major bottlenecks in various applications and fixed them which are tracked under Problem Management cycle
• Prepared weekly, monthly & quarterly status reports, dashboards for both internal and client communications.