VENKATESHWARAN D
HR Operations - Staffing Services - Escalation Management
Bangalore,Plano, Texas
Summary
INTEGRITY| EXCELLENCE| LEADERSHIP
A proactive, creative & innovative professional with over 13 years of experience in Human Resources including 9 yrs of Overall Payroll Processing, Training, People Management, Client Management. Highly motivated and goal-oriented effective leader, with demonstrated professionalism which achieving and exceeding business targets across the career span.
Exceptional talent for problem solving through reasoned thought Processes and ability to handle multiple simultaneous tasks under high pressure. Skill and ability to lead in a fast-paced, operations environment with the ability to coordinate activities among various operating groups throughout the organization.
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Client Service and Escalation Management.
Overview
13
13
years of professional experience
Work History
Consultant - HR Operations
ManpowerGroup India Services Private Limited
Bangalore, Karnataka India
08.2021 - 07.2022
- Handled more than 1000 associates head count of Major client - Retail Unit
- Complete Operation activity of associates
- Co-ordination with client and associates
- Participation on internal and external discussion
- Prepared attendance for payroll process based on attendance dump
- Timely co-ordination with internal and external stake holders
- Completing tasks within stipulated time
- Extend working hours to complete task as on when required
- On Board activities of associates
- Coordination with IT for associates' official email ID creation
- Timely preparation of payroll file and share with client and invoice preparation
- Vendor Management
- Handled escalation queries from client and associates
- Closing mails well before TAT with complete solution
- Process improvement plan - Participation and discussion
- Client Delivery within SLA
- Hand-holding of pears and new comers
- Leave Management
ASSISTANT MANAGER - PAYROLL OPERATIONS
ASCENT HR SERVICES
Bangalore, Karnataka
01.2016 - 05.2016
- Responsible for Handling Customer Mails, Employees Queries and Reimbursement, monitor and control all aspects of Payroll Queries, maintaining adequate staff to meet operational requirements and ensuring highest standards are maintained in areas of Customer Service and Service Delivery.
- Every Team has 10 members which is totally 30 team member to close payroll to meet client requirements for timely response to internal and external stakeholders.
- Teams were Handling Escalations, Reporting and executive level summaries as and when required.
- Receiving reimbursement inputs and ensuring output whichever needs to be processed along with salary or out of salary process as per client policy.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered calls and emails ((Data Base – through web portal) per day, addressing Employer and Employee's inquiries, solving problems and providing payroll information within SLA, handle timely.
- Facilitated inter-departmental communication to effectively provide customer support.
- Effective liaison between customers and internal departments.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
UNIT MANAGER & TEAM LEADER - OPERATION
TEAM LEASE STAFFINGSOLUTIONS LIMITED
BANGALORE, KARNATAKA
02.2008 - 09.2015
- Responsible to plan, direct, monitor and control all aspects of Payroll Operations, maintaining adequate staff to meet operational requirements and ensuring highest standards are maintained in areas of Customer Service and Service Delivery.
- Successfully Leading HR Payroll Operations and Training team to deliver excellent client and stakeholder value.
- Setting objectives for Training team and tracking progress and Monitoring Payroll Operations and information.
- Training team is responsible to train new hires on Pay Roll processes and ensure to deliver to organization's standards.
- Act as consultant to team members and staff regarding policies and procedures and Monitor key HR metrics for team.
- Create detailed reports for Management and Handhold new software process with teams and performance review tools.
- Operations team is Single handedly accountable for Delivery, Evaluating their Knowledge and ensuring excellent performance.
- In partnership with operations to innovate and drive continuous improvements across board.
- Handling Escalations, Reporting and executive level summaries as and when required.
- Strive for continuous improvement by innovating and raising bar In scope are Major Clients summing up to more than 2300 associates
- Rolling out New Joiners’ Offer Letters and Coordinate for processing of assigned off-cycle payrolls including receipt and processing of interface files, coordination of error validation activities among business owners and reconciliation of processed data.
- Run and validate assigned payroll queries to ensure payroll data is accurate prior to payroll processing.
- Monitor payroll cycle statistics to determine process improvements.
- Process bi-weekly employee payroll payments on time and through appropriate channels.
- Complete all HR reporting documents and submit for senior manager approval.
- Calculate and deduct appropriate amounts from payroll checks, including tax with holdings and other garnishments.
- Verify all overtime hours with appropriate management personnel prior to issuing payroll checks.
- Provide documents as requested from respective clients as and when required.
- Participate in pay cycle meetings to identify issues and provide solutions.
- Compensation and Benefit Process as per clients’ HR policies.
- Attendance input receivable from clients and Validating data - Feeding Inputs into Team Lease own software system and validating output with received input data.
- Exit process if any – Exit Interview and Full and Final Settlement process - Rolling out Relieving and Experience Letters for associates.
- Reimbursement processed and released as per Clients HR policies. MIS sharing with clients and Team Lease Management Team to report success and define actions.
TEAM LEADER & ASSOCIATE
DSM Soft Pvt. Ltd & Adecco Flexione&ePeople HR Solutions Ltd
Bangalore, Karnataa
03.2004 - 01.2008
- Handled Recruitment to Resignation Process.
- Coordinate processing of assigned off-cycle payrolls including receipt and processing of interface files, coordination of error validation activities among business owners and reconciliation of processed data.
- Participate in pay cycle meetings to identify issues and provide solutions.
- Handled Employees Help-desk queries which is related to Payroll processed and Income Tax Calculations for one of our Major Clients of HSBC for more than 100 employees.
- Advising Employees on Tax Savings and Benefits.
- Offered fair and equitable compensation by comparing current salaries with market pay.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Managed employee rewards programs.
- Managed employee offer process.
- Verified that vendors received timely enrollment information, changes and terminations.
- Applied analytical skills to collect data, clarify needs, identify underlying business drivers and propose options.
- Partnered with clients to choose best price and service combinations.
- Developed and facilitated all new-hire orientations.
Education
Masters of Commerce - Commerce
D.G. Vaishnav College
Arumbakkam Chennai Jun 2000 - May 2003
Bachelors of Commerce - Commerce
A M Jain College
Meenambakkam, Chennai Jun 1996 - May 2000
Skills
Stratergic Planning
undefinedHobbies
Playing Cricket, Listening Music and Dancing.
Accomplishments
1. Built a World Class Payroll Team,ensuring maximum client satisfaction across ~500 Client IDs
2. An Integral part of handling critical issues from high priority clients and ensure closure without impact to the business
3. Designed and Implemented new QA Processes to bring down client escalations to a minimum.
4. Internal Recruitment
5. Effective people management to ensure high quality of delivery and minimum attrition
6. Employee Engagement Activities.
7. Supervised team of 30+ staff members.
Timeline
Consultant - HR Operations
ManpowerGroup India Services Private Limited
08.2021 - 07.2022
ASSISTANT MANAGER - PAYROLL OPERATIONS
ASCENT HR SERVICES
01.2016 - 05.2016
UNIT MANAGER & TEAM LEADER - OPERATION
TEAM LEASE STAFFINGSOLUTIONS LIMITED
02.2008 - 09.2015
TEAM LEADER & ASSOCIATE
DSM Soft Pvt. Ltd & Adecco Flexione&ePeople HR Solutions Ltd
03.2004 - 01.2008
Masters of Commerce - Commerce
D.G. Vaishnav College
Jun 2000 - May 2003
Bachelors of Commerce - Commerce
A M Jain College
Jun 1996 - May 2000
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