VENKATESWAR V
Project Manager
Bengaluru
Summary
Professional Project Management Specialist having 17 years of experience in Project Management, Service Management & SAP Sales & Distribution. Working with teams to accomplish short and long-term project goals. Managed budgets and monitored project costs. Skilled at identifying or anticipating problems and providing solutions. Willingness to take on added responsibilities to meet team goals. Strong believer of Automation anywhere, successfully rolled out Automation in Incident Management. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Very passionate of Continuous Improvements
Overview
20
20
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Scrum Master
Signify Innovations India Ltd
Bengaluru
06.2021 - Current
- Steering Daily Stand-Up meeting with Team
- Discussing the complex issues and roadblocks in handing incidents or Adaptive Changes or any other Project related
- Played key role in achieving 20% reduction of, Inflow of Incidents.
- Ensuring the team achieves SLA of 95% in handling Incidents with Positive NPS Score
- Handling escalations from Business and addressing the same ASAP to reduce the business impact
- Review and analysis of closed incidents of previous month and identifying the opportunities for creating Knowledge Articles wherever repetitive issues are there
- Allocating the BAs for Adaptive CRs coming regularly, after corroborating the bandwidth of the BAs
- Conducting monthly Key User community sessions to address on most commonly occurring issues at business side
- Continuous improvements – Batch Job notifications clean up, recurring dumps, Cancelled jobs
Project Manager
Signify Innovations India Ltd.,
Bengaluru
01.2018 - Current
- Successfully delivered Projects YEC 2018, YEC 2019, YEC 2020 &, SAP Lighting for Signify Bangladesh 2022
- Taking complete responsibility of a Project, starting from the Initiation to Planning and till Execution.
- Updating the Milestone Check list at each stage and moving to the next status by fulfilling the desired set of requirements
- Having regular meetings with Business stakeholders and understanding the AS-IS process and coming up with TO-BE process and get the sign-off on the Blueprint document to proceed for the Build
- Conducting regular meetings with Steerco members and updating on the progress of the Project and discussing any challenges or roadblocks in case any
- Conducting daily meetings with Project Team discussing progress in all respective domains and in case of any challenges supporting on the same
- Having regular checks on the Project cost, ensuring to deliver within allocated budget
- Keep tracking of Challenges and Risks and mitigating the same.
Service Manager
Signify Innovations India Ltd
Bengaluru
03.2017 - 01.2019
- Handling AMS Partner and Infra Partner and ensuring the services are delivered by partners as per agreed SLA
- Managing the resources and onboarding based on requirements coming in.
- Administering the licenses and raising PO on time to the respective Vendors, to avoid the Service disruptions.
- Involved in RFP during contract expiration time in finding new Partner.
- Automation of things wherever possible and making continuous improvements.
- Member of RCB. Ensuring any critical Changes moving outside release window have lesser impact to the system and Business
- improved system performance by freeing up space of 4TB, working with Infra partner.
- Taking Ownership of Archiving and supporting business during Audit requirements to retrieve data from OTAS.
Senior Consultant
Infosys Limited
02.2016 - 02.2017
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensuring the team resolve the incident within agreed SLA
- Managed time efficiently in order to complete all tasks within deadlines.
OCC Analyst
Philips Lighting and Luminaries
07.2010 - 02.2016
- Worked in Rollout Projects of Australia, New Zealand, Russia & Ukraine
- Customized and configured for SD module based on business blueprints of local template
- Configuration of Sales document types, Delivery types and Billing types
- Configuration of Pricing, Item Category determination, Schedule line category determination, Partner determination, Shipping point determination and Route Determination
- Trained the new comers in the team
- Having the experience of Transition coordinator from India, coordinating with Project team for the new roll outs like South Africa, Hungary, Hong Kong, Taiwan and North America
- Have extensive capability in handling Vistex related incidents
- Handled CRs, kind of Corrective and adaptive Change
Associate Consultant
Atos Origin India Pvt Ltd
10.2006 - 07.2010
- Configuration of Availability check and Transfer of Requires and Credit management
- Configured Intercompany Sales and Third party Scenario
- Involved in Testing and resolving issues during integration and Quality test cycles
- Creation of Batch Jobs as per the requirement from different sites
- Coordinating in arranging the weekly and fortnight meetings in order to ensure the good performance from the team
- Application Support
- Handling all kinds of Severity tickets meeting with agreed SLA
- In the Process of Application Support worked on all kinds of tickets from the area of Sales, delivery, billing, Master data, Outputs, Credit mgt and Idocs
Marketing Manager
KORES India Pvt Ltd, AMD
10.2003 - 09.2006
- Generating the new distributors for AMD products
- Advertising the products through different channels in to the market
- Increasing the sales by targeting the Schools and Arts related institutes.
Education
Master of Business Administration - Marketing
Annamacharya Institute of Technology And Sciences Affiliated To JNTU
05.2001 - 09.2003
Skills
Project Management
Service Management
Delivery Management
Agile Methodology
Lean Advanced
ITIL
SAP Sales & Distribution
SAP Solution Manager
Certification
ITIL V3
Timeline
Scrum Master
Signify Innovations India Ltd
06.2021 - Current
Project Manager
Signify Innovations India Ltd.,
01.2018 - Current
Service Manager
Signify Innovations India Ltd
03.2017 - 01.2019
Senior Consultant
Infosys Limited
02.2016 - 02.2017
Lean Advanced
08-2015
SAFe
06-2015
OCC Analyst
Philips Lighting and Luminaries
07.2010 - 02.2016
SCM- order fulfillment with ECC 6.0
01-2009
ITIL V3
12-2008
Associate Consultant
Atos Origin India Pvt Ltd
10.2006 - 07.2010
Marketing Manager
KORES India Pvt Ltd, AMD
10.2003 - 09.2006
Master of Business Administration - Marketing
Annamacharya Institute of Technology And Sciences Affiliated To JNTU
05.2001 - 09.2003