Venkateswara Rao Akisetty

Managed Four Company Owned Retail Outlets and operations to ensure compliance with safety and environmental standards.

• Supervised team members, providing guidance and support in daily tasks.
• Developed training programs to enhance employee skills and knowledge.
• Conducted regular inspections to maintain equipment and facility safety.
• Liaised with stakeholders to align operational strategies with corporate goals.
• Analyzed operational processes to identify areas for efficiency improvements.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Created monthly reports for senior management summarizing operational performance metrics.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Streamlined communication channels, improving information flow and decision-making speed.
• Ensured compliance with industry regulations and company policies.
• Managed risk by developing and implementing effective risk management strategies.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Developed and implemented strategic plans to achieve company objectives.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Led a team of 100 employees, ensuring high productivity and excellent customer service.
• Reviewed completed work to verify consistency, quality, and conformance.

• Managed regional sales strategies to enhance product distribution efficiency through 50 dealerships in two districts of Tamil Nadu.
• Developed strong relationships with clients to ensure customer satisfaction. Ex. JSW, Salem Steel Plant, SBI, Kaizer and Logistrics & Travels.
• Conducted market analysis to identify new business opportunities and trends.
• Collaborated with marketing teams on promotional campaigns and initiatives.
• Trained and mentored junior sales staff on effective selling techniques.
• Organized and led product training sessions for clients and stakeholders.
• Coordinated with supply chain teams to ensure timely product delivery.
• Implemented feedback systems to gather customer insights for service improvement.
• Managed a team of sales representatives in order to achieve maximum results.
• Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
• Provided training and guidance on product knowledge, selling techniques and customer service.
• Monitored sales team performance and provided effective training to help each reach targets.
• Developed and implemented strategic sales plans to accommodate corporate goals with a team of 50 retail outlet dealers.
• Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
• Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
• Analyzed sales data to determine areas of improvement for the organization.
• Penetrated new markets by investigating competitor products, services, and trends.
• Conducted market research to identify customer needs and trends.
• Created detailed reports on regional sales performance for management review.
• Organized promotional events such as trade shows, conferences and exhibitions.
• Established strong working relationships with vendors and suppliers for obtaining quality products at competitive prices.
• Identified new business opportunities within the region through networking activities.
• Implemented innovative approaches for increasing brand awareness among target audience.
• Interacted regularly with senior management to discuss current strategies and future plans.
• Developed pricing policies and negotiated contracts with customers.
• Conducted field rides with sales personnel to provide in-the-field coaching and training.
• Led, coached and developed dealers to achieve sales goals.
• Coordinated with logistics teams to ensure timely delivery of goods to customers.
• Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
• Assisted in developing marketing materials by creating brochures and advertising media.
• Identified new business opportunities through market research and analysis.
• Established and maintained strong, long-lasting customer relationships by addressing needs and concerns.
• Implemented and adjusted the sales strategy based on market trends and results.
• Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.
• Prepared and delivered sales presentations tailored to client needs, highlighting product benefits.
• Cultivated a culture of success and ongoing business and goal achievement within the team.
• Monitored competitor activities and adjusted strategies to maintain competitive advantage.
• Coordinated sales effort with team members and other departments to optimize performance.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Supported sales team members to drive growth and development.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.
• Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.

• Assisted in managing daily operations and staff scheduling for a retail environment.
• Coordinated training programs to enhance employee skills and service quality.
• Monitored Company Owned Properities and Leased Properities of 300 retail outlets.
• Monitored customer feedback to improve service and address concerns promptly.
• Facilitated team meetings to discuss goals, expectations, and performance updates.
• Collaborated with upper management on strategic planning initiatives for growth.
• Maintained compliance with company policies and industry regulations consistently.
• Managed customer service inquiries and complaints in a timely manner.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Ensured compliance with safety regulations and company policies.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Produced thorough, accurate and timely reports of project activities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Proposed or approved modifications to project plans.
• Created and managed budgets for travel, training, and team-building activities.
• Overall assistance to Regional Manager in day to day activities and preparing all kinds of reports to higher managerment.

• Coordinated sales strategies to enhance market penetration and customer engagement through 60 retail outlet dealerships.
• Supported regional sales team in executing promotional campaigns and initiatives.
• Developed relationships with key clients and maintained regular contact with them and achieved highest market share among industry in South India and received awards from Managerment.

• Managed Company Owned and Operated Retail Outlet on National Highway at Vellore, Tamil Nadu.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Coordinated compliance with safety and environmental regulations.
• Trained new staff on safety protocols and operational procedures.
• Supervised subordinate staff in carrying out daily duties and activities.
• Implemented new technologies to enhance workplace productivity levels.
• Conducted performance evaluations and provided constructive feedback.
• Analyzed market trends to inform business decisions and strategies.
• Coordinated cross-departmental projects to achieve company objectives and achieved given targets and goals. Successfully got elevated as Sales Officer.

• Managed the flagship outlet of Hindustan Petroleum Corporation Limited on the National Highway near Hosur, TN. This outlet is constructed on 10 acres of land. Developed with world-class wayside amenities to cater to the needs of highway users.
• Monitored daily operations and developed sales and standards for management, given targets promptly.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Supervised subordinate staff in carrying out daily duties and activities.
• Assisted teams in troubleshooting equipment issues and performing maintenance tasks.

• Organized executive schedules to maximize meeting efficiency and effective resource distribution.
• Managed correspondence and communication for senior leadership and external stakeholders.
• Worked in the Human Resources Department, Operations Department, and Materials Department.
• Prepared detailed reports and presentations for executive meetings and strategic planning sessions.
• Developed and maintained filing systems to enhance document retrieval and organization.
• Monitored incoming emails and responded accordingly in a timely manner.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Liaised with vendors to negotiate contracts and manage service agreements effectively.
• Performed data entry tasks into various software programs including MS Excel spreadsheets.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Managed daily invoices, reports and proposals.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Created and maintained up-to-date records related to customer accounts or financial transactions.
• Ensured that all relevant paperwork was completed accurately prior to submission for approval.
• Managed and tracked expenses to meet company budget requirements.
• Conducted research on various topics as requested by executives or senior management personnel.
• Managed all aspects of catering needs for special events hosted by the organization.
• Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
• Developed effective filing systems for easy retrieval of information when needed.
• Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
• Facilitated communication between senior management and staff.
• Monitored inventory levels of office supplies and placed orders when necessary.
• Leveraged word processing software to create proposals, letters and memos.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events. Successfully got promotion as Officer and transfered to Marketing Division.