Summary
Overview
Work History
Education
Skills
Accomplishments
Best QualityAuditor for the Year 2022
Languages
Playing cricket, Cooking
Timeline
Generic

Venkateswara Rao Jonnapalli

Summary

Driven Medical Billing Professional with a proven track record at Access Healthcare, adapt in claims processing and accounts receivable management, Service Quality. Excelled in coordinating teams enhancing client satisfaction through effective communication and problem-solving. Skilled in Microsoft Office and maintaining a calm demeanor under pressure, demonstrating both leadership and technical proficiency.

Overview

17
17
years of professional experience

Work History

Medical-billing-professional

Access Healthcare
11.2013 - Current


  • Coordinate and Delegate work to the team members fairly.
  • Governance in meeting SLAs consistently and drive people metrics.
  • Daily/Weekly/Monthly communication with the client through mails.
  • Participate in client calls.
  • Process client requests, complaints, and concerns on a priority basis.
  • Govern and manage Team members performance, ensure they meet the production target assigned to them.
  • Regular coaching and feed back to the team members to improve performance metrics and SLA.
  • Constantly follow up with the team members on error patterns, identify issues and provide solutions.
  • Provide feedback on quality errors to the operations.
  • Monitor team's production and quality performance and provide feedback to the client partners.
  • Review performance weekly and provide individual feedback with PMS scores.
  • Maintain and document process specific updates.
  • Daily, Weekly, Monthly reports to be submitted on production/quality.
  • Timely training to the team members on updates/client specifics and refresher training.
  • Proficient in Microsoft Office.


Accounts Receivable Caller

Ajuba Solutions
08.2011 - 10.2013
  • Achieved performance goals on consistent basis.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional service on making calls to the insurance payors on denied claims to be paid and maintained calm and professional demeanor.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Identifying the trends to get the denied claims paid,

Inbound Call Center Representative

Reliance BPO
01.2008 - 08.2011
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Education

Bachelor of Commerce -

Government Arts College, India
Rajahmundry, India
03.2012

Skills

  • Claims review
  • Medical Billing
  • Accounts receivable management
  • Insurance claims processing
  • CMS-1500 Billing Forms
  • Medical claims submission
  • Patient Billing
  • Claim submission
  • Claims Processing

Accomplishments

  • Supervised team of 15 staff members.

Best QualityAuditor for the Year 2022

I was selected as Best Service Quality auditor for the year 2022 for identifying the error trends and providing solutions to get the claims paid.

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Telugu
Advanced (C1)

Playing cricket, Cooking

Love to play cricket whenever get some time on weekends and Cooking variety dishes of both veg & non veg,

Timeline

Medical-billing-professional

Access Healthcare
11.2013 - Current

Accounts Receivable Caller

Ajuba Solutions
08.2011 - 10.2013

Inbound Call Center Representative

Reliance BPO
01.2008 - 08.2011

Bachelor of Commerce -

Government Arts College, India

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Venkateswara Rao Jonnapalli