Venkateswararao Ravulapalli
Ongole
Summary
Results-driven IT professional seeking a challenging role in IT operations that gives me tremendous scope for professional improvement and an opportunity to contribute back to the organization and the professional to the best of my knowledge and abilities.
Overview
5
5
years of professional experience
Work History
Support Engineer - Operations
Torry Harris Business Solutions
11.2020 - Current
- I am working as a Support engineer at Torry Harris Business Solutions. (Nov-2020 -Till date).
- Project Description: Project Title : ESB RoBT ASG
- Client : British Telecom.
- Environments : Weblogic, Application Servers, Oracle Data Base.
- Work Location : Bangalore – India.
- Team Size : 16
- Project Details: British Telecom is one of the world’s leading communications services companies. It is multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services. We are responsible for the operations on maintaining the servers, Bridges and queues at ESB RoBT ASG and are Line1 support for the incidents related ESB.
- Roles & Responsibilities: Ticket Management
- Receiving of tickets and analyzing.
- Discussion with Respective teams about the tickets.
- In case of hot fixes, we will install those fixes immediately in respective environments.
- Sever Management
- Performing maintenance activities for projects and system upgrades and configurations.
- Ensuring high availability Platform.
- Installing new releases in IOT and Production Environments.
- Testing the installed release fixed by Dev team.
- Monitoring the servers by scheduling the crontab.
- Documentation Management
- Documentation of deployment, migration process.
- Documentation of monitoring scripting process.
- Documentation of the application modules process.
- Communication
- Effective communication with customer/requirement clarifications/tickets clarifications.
- Participating in client acceptance testing.
- Weekly meetings with clients and internal teams about the tickets.
- Technologies: OS : Linux
- Middleware : WebLogic servers.
- Database : Oracle 11g & 12c.
- Platforms : Red hat Linux, Windows
- Application Server : WebLogic.
- Database : Oracle11g and 12C
- Cloud : Bitbucket.
- Languages : C, Java, SQL.
- Ticketing/Monitoring Tools : Nginx, Dynatrace, Splunk
- Load Testing : Soap UI, Postman API
- Scripting Language : Unix Shell scripting.
Education
B. Tech - ECE
Sri Mittapalli College of Engineering
Skills
- Professional with 5 years of experience in IT industry, which includes web logic applications and Apache web server administration, configuration, Application/Production Support and monitoring and Retrieving Data from DB server using SQL queries
- Deployment/release management of Production, IOT, QA and Testing environments
- Involved in the integrating part of Apache web server and Application server in Production support of various Versions
- Having Good exposure Production Environment Support in UNIX, Linux platforms
- Familiar in using Oracle SQL Developer
- Good in performing in-depth problem troubleshooting, and root cause analysis for application issues in production
- Good in L1 L2 and L3 production support
- Working on incidents and trouble tickets to provide resolution with in stipulated SLA’s
- Staying as primary point-of-contact for all Client related aspects and operational issues
- Possess high working qualities with good interpersonal skills, high motivation, fast learner, good team player and very proactive in problem solving to provide best solutions
- Interacting with various teams (Dev, QA, release and environment)
- Performing manual testing, which includes Functional Testing, GUI Testing, Retesting, and Regression Testing, perform API testing using tools like Postman, REST Client, and SOAP UI to ensure data migration processes are smooth and error-free
- Checking for Oracle Jobs, Application, Servers and Database alerts regularly
- Log monitoring regularly for finding any new errors/exceptions on servers in production environment
- Deployment and troubleshooting in testing and production environments
- Ability to work with multiple servers on UNIX & LINUX platforms
- Attending the client calls and updates the status of Tickets/CMR in every week
- Prepare the reports and send to the client on monthly basis reports
LNGG
Languages Known : English, Telugu and Hindi
Disclaimer
I hereby declare that the above information is proper to the best of my knowledge and belief. Date: Place: (Venkateswararao R)
CUST
- Name : Venkateswararao Ravulapalli
- Gender : Male
- Nationality : Indian
- Religion : Hindhu
- Place of Birth : Ongole, AndhraPradesh.
- Marital Status : Married
- DOB : 1993-05-19
- Father’s Name : Koteswararao.
Timeline
Support Engineer - Operations
Torry Harris Business Solutions
11.2020 - Current
B. Tech - ECE
Sri Mittapalli College of Engineering
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