Venkateswarlu Golusupudi
Vijayawada
Summary
Dynamic Floor Manager with a proven track record at Tanishq, excelling in sales performance analysis and customer relationship management. Expert in driving revenue growth through effective team building and upselling strategies, consistently achieving sales targets while fostering a collaborative environment. Committed to enhancing customer experiences and optimizing store operations.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Floor Manager
Tanishq
Vijayawada
03.2025 - Current
- Managed daily store floor operations, ensuring smooth functioning and customer experience aligned withbrand standards.o sales associates to achieve individual and store sales targets.o Delivered personalized customer service, assisting clients with high-value Jewellery purchases and productselection.o Monitored sales performance and implemented strategies to improve conversion rates and average billingvalue.o Handled customer queries, escalations, and after-sales service issues with professionalism.o Ensured visual merchandising and store displays were maintained as per brand guidelines.o Assisted in planning and executing in-store promotions, festive campaigns, and customer engagementactivities.o Maintained store hygiene, security, and compliance with company policies and procedures.o Built long-term customer relationships to drive repeat business and customer loyalty.o Collaborated with backend teams for billing, CRM updates, and order tracking.o Proactively engaged with customers for birthday and anniversary occasions, driving personalized sales andincreasing repeat purchase opportunities.o Maintained and utilized CRM data to track customer special dates, ensuring timely follow-ups andrelationship building.o Achieved strong performance in Purple customer conversions, focusing on premium client acquisition andhigh-value sales.o Prepared and implemented monthly sales targets for the store and individual team members based onbusiness goals.o Monitored team performance through weekly sales reviews, identifying gaps and taking corrective actions.o Analyzed key metrics such as conversion rate, average billing value, and footfall to drive performanceimprovements.o Conducted regular team review meetings to track progress, motivate staff, and align with sales objectives.o Developed action plans to achieve targets, including upselling strategies and customer engagementinitiatives.o Tracked daily and weekly sales reports to ensure consistent progress toward monthly goals.
Kora retail private ltd
Store manager
Vijayawada
10.2024 - 03.2025
- Completes store operational requirements by scheduling and assigning employees following upon work results.• Achieves financial objectives by preparing annual budget, scheduling expenditures; analyzing variances, initiating corrective actions.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.• Responsible for the smooth and effective functioning of the store• Meeting Sales Target and motivating store team to achieve target, Manage store inventory and ensures availability of merchandize• Recruit, train and induct employees to achieve and maintain.• Organize business review meetings with higher officers to improve performance.
Bata India ltd
Store manager
Vijayawada
03.2014 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Sales Executive
Bata India ltd
Vijayawada
03.2012 - 03.2014
- Developed strong relationships with key retail partners to drive product visibility.
- Managed inventory levels, ensuring optimal stock availability.
- Sale targets to achievements.
Education
B Com Computer -
Gitam University
Visakhapatnam 06.2015 - 04.2017
Zp High School
Velangi Skills
- Visual merchandising
- Sales performance analysis
- Customer relationship management
- Inventory management
- Team building
- Budget management
- Employee training
- Store maintenance
- Stock management
- Recruitment and hiring
- Team training and development
- Revenue growth
- Business planning
- Employee schedule management
- Problem solving
- Upselling strategies
Timeline
Floor Manager
Tanishq
03.2025 - Current
Kora retail private ltd
Store manager
10.2024 - 03.2025
B Com Computer -
Gitam University
06.2015 - 04.2017
Bata India ltd
Store manager
03.2014 - 10.2024
Sales Executive
Bata India ltd
03.2012 - 03.2014
Zp High School