Venkateswarlu Kornepati

· Expert Knowledge in Policy Renewals and Endorsements, Cancellations, New Business as well as Reinstatements.

· Calculates group and individual renewal rates based on customer’s background, Industry and loss history

· Assisting the Underwriters with the Policy ratings and Quote Proposals

· Working on the Quote Proposals Based on the Instructions given by the Underwriters

· Resolved discrepancies in premium payments by collaborating with Finance Team

· Works along with auditors to analyze actual business activities of accounts

· Supports management in tracking employee payroll and attendance, management information reports, internal trainings, and quality reports

· Screen renewals and refer problem accounts to Underwriters

· Ensure assigned workload within quality and productivity.

· Coordinate with Underwriting areas to research and resolve to escalated Underwriting issues.

· Assess mail, correspondence, records and reports to choose processing matters.

• Assigning work and highlighting priority cases for quick action.
  QC(Quality check) processed queue and giving feedback to makers for corrective action.
  Identifying root causes of error with recommanded controls to prevent recurrence in future.
  Issuing error free endorsements to client and broker.
  Giving responses for queries raised by junior team.
  Providing leadership, training and guidance to junior team.
  Continuous monitoring of open cases, followup with concerned teams, process leads, brokers and clients till
  task gets closed.
  Maintain Self MIS, Team MIS and prepare report for higher management when required.
  To send daily EOD report and sharing process updates to team.

• PDO is deals with US doctor’s information and it has to be loaded in to the system. So that they
  give the services according to their service location. We work only for the providers and
  individuals.
  • We take over the business of 50 states in US we handled 8 states from that (CO, AZ, CL, WA,
  OR, OK, NV&TX).
  • We get inventory from PHYCON tool from that start the work.
  • We receive the work type like adding provider, terming the provider, Tax ID change, Change of
  address and etc...
  • For every request we use the tools to perform the provider request i.e. NDB, Probase & NICE
  platform.
  • For every request we need to go by step by step by following Demographic information,
  address information, licenses information and the request for ex: add request, term request,
  change request.
  • For every the request we need to follow the SOT steps and latest updates.