VENKAT Jayadev SHARMA
Customer service ramp security
Hyderabad ,Tukkaguda ramkey
Summary
Experienced Airport Customer Service Agent excelling in passenger assistance, complaint resolution, and efficient operations. Proven track record in enhancing customer satisfaction and streamlining processes.
Overview
1
1
Certification
Work History
Airport Customer Service Agent
Skyway International
10 2022 - 10 2025
- Assisted 200 passengers daily for smooth transit
- Achieved customer satisfaction rate of 95%
- Resolved 300+ queries per week efficiently
Passenger Assistance Representative
Wings Service Group
10 2019 - 9 2022
- Streamlined check-in processes saving 20% time
- Handled VIP clients ensuring 99% satisfaction
- Reduced complaint rate by 30% through proactive service
Flight Support Specialist
AeroHelp Solutions
10 2017 - 9 2019
- Improved luggage handling speed by 25%
- Coordinated safety protocols for 50 flights monthly
- Maximized resource allocation reducing delays by 40%
Education
Master's in Business Administration - Operations Management
University of America
Washington, DCBachelor's in Hospitality Management - Customer Service
State College
Los Angeles, CASkills
Passenger Assistance
Certification
- Airport Customer Service Certification - International Air Transport Association
- Advanced Passenger Handling - American Aviation Institute
Languages
Spanish
Beginner (A1)
Telugu Hindi English
Advanced (C1)
English
Intermediate (B1)
Yes
Upper intermediate (B2)
Timeline
Master's in Business Administration - Operations Management
University of America
Bachelor's in Hospitality Management - Customer Service
State College
Airport Customer Service Agent
Skyway International
10 2022 - 10 2025
Passenger Assistance Representative
Wings Service Group
10 2019 - 9 2022
Flight Support Specialist
AeroHelp Solutions
10 2017 - 9 2019