Venkat Kumar Jothiram

• Working with clients for architectural ideas and solutions.
• Hands-on experience in defining SLI,SLO metrics and other key dashboard metrics for reliability and following 99.99 principle.
• Worked on POCs and implemented them in production by guiding team towards it.
• Maintaining dashboards that would help in keeping system secure.
• Guiding and mentoring junior team members.
• Well-versed with project management, sprint planning and other key deliverables.
• Tracking story points regularly and keeping tab of metrics that would help team stick to timeline.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Maintained existing software systems by identifying and correcting software defects.
• Developed scalable and maintainable code, ensuring long-term stability of software.
• Collaborated with clients to define solution requirements.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
• Updated old code bases to modern development standards, improving functionality.
• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Analyzed proposed technical solutions based on customer requirements.
• Integrated third-party tools and components into applications(Ex: Snyk was implemented for fixing vulnerabilities, Datadog for RUM monitoring).
• Developed robust, scalable, modular and API-centric infrastructures.
• Implemented automated build and deployment processes to streamline release management procedures.
• Proactively identified security vulnerabilities in application code, implementing necessary measures to mitigate risks.
• Partnered with development team on product development and application support plans.
• Created proofs of concept for innovative new solutions.

• Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
• Improved end-user experience with targeted training sessions and ongoing support, resulting in increased user proficiency and satisfaction.
• Evaluated emerging technologies for potential integration into existing systems, keeping company at forefront of industry advancements.
• Played key role in on-premises to Cloud migration by following 6Rs strategy and created pipeline which was implemented successfully into production environment after series of testing and going thru various phases.
• Established a culture of continuous learning and professional development within technology team, enhancing overall skills and capabilities.
• Championed best practices in software development methodologies that resulted in fewer defects being introduced into production environments.
• Optimized network infrastructure by implementing advanced security measures, safeguarding sensitive data from potential threats.
• Proactively identified opportunities for process improvements which led to substantial time savings within organisation.
• Regularly worked on tweaking monitoring systems like Nagios for higher availability.
• Enhanced system performance by implementing innovative technologies and optimizing existing processes.
• Collaborated with cross-functional teams to develop cutting-edge software solutions, driving business growth.
• Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
• Created and maintained detailed technical documentation in the KB by updating it regularly for internal use as well as client-facing materials, fostering better understanding of complex concepts among all parties involved.
• Spearheaded migration of legacy systems onto modern platforms while minimising disruptions to daily operations.
• Provided on-call support whenever needed to maintain systems.

Worked for a semi-conductor giant based out of North America.

Maintained the Linux systems(RHEL,SUSe)by involving in the system administration activities.

Patched and updated several VMs and maintained them.

Provided support as and when needed to perform maintenance activities.

Spearheaded the Disaster recovery activity for the client which was a big win for the organization.

Worked for a telecom giant based out of Netherlands.

Involved in the administration activities by providing support.

Created and maintained various Linux VMs and monitored them using tools like Zabbix,Nagios.

Started-off as a Linux administrator by working for a insurance company based out of the USA.

Created and maintained various physical and Virtual machines based on the request received from the customer.

Performed activities like volume group creation, logical volume(s) addition and maintaining them by installing the necessary packages thru BMC blade logic servers.

Exposure to tools like HPSM, Jira, Confluence etc.