Venkat Phanindra Palacharla
Hyderabad
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Wipro Enterprises
Hyderabad
06.2021 - 05.2024
- As a process associate, had a tremendous opportunity about online fraud space and have a good experience in content moderation
- Conduct manual investigations to catch fraudsters, enforce our product policies, learn spam patterns & policy vulnerabilities.
- A deeper level analysis on understanding the real motto of the advertiser in advertising a specific content.
- Worked flexible hours across night,weekend and holiday shifts.
- Utilized statistical analysis to identify trends and nonconformance issues, assessed production process adherence to quality standards and auditing requirements.
- Managed a team of 10+ employees and monitored quality to ensure progress.
- Working on different reports such as WBR's and sharing them with the internal management team to showcase project highlights and low lights to support if required.
- Preparing Root cause Analysis report in order to define the problems and misses an approach for responding to them.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems and ensured the team met the 100% quality for 6 weeks.
- Communicating with clients every week regarding doubts and also giving new information on trend analysis for automation.
- Proficient in using 5-why analysis and lean methodology.
- Cross-trained and provided backup support for organizational leadership.
- Worked closely with operations and training team to identify any policy knowledge gaps in the team.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Loophole management w.r.t tool for both quality and production bottlenecks.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
- Conducted PKT's to identify gaps in the process.
Education
B.Tech/B.E. - Electrical, Electronics And Communications Engineering
Gayatri Vidya Parishad College of Engineering
Visakhapatnam05-2017
XIIth -
St.Patricks Junior College
Hyderabad05-2012
Xth -
Bharatiya Vidya Bhavan
05-2010
Skills
- Quality Analysis
- Quality Audit
- Training
- Team Handling
- Team Building
- Cross Functional Coordination
- MS Office
- Time Management
- Problem Solving
Personal Information
- Total Experience: 3 years
- Date of Birth: 08/15/95
- Gender: Male
- Marital Status: Single / unmarried
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Quality Analyst
Wipro Enterprises
06.2021 - 05.2024
B.Tech/B.E. - Electrical, Electronics And Communications Engineering
Gayatri Vidya Parishad College of Engineering
XIIth -
St.Patricks Junior College
Xth -
Bharatiya Vidya Bhavan
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