Venkatraman Giri Goswami
Hyderabad
Summary
Experienced global community manager and program coordinator with a solid 7-year background in the crypto industry. Successfully managed and coordinated a wide range of community programs and events, including webinars, hackathons, meetups, and online campaigns. Proficient in financial analysis, compliance, and risk management. Currently seeking an exciting and fulfilling opportunity to apply skills and expertise in the crypto industry. Ready to contribute immediately to a dynamic team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Principal Consultant
Genpact
02.2024 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Binance Angel- Official- Volunteer Position
Binance
05.2018 - Current
- Community Support: Binance Global Community -165K and Binance India-29K users were actively engaged across different channels, including social media, forums, and chat groups, to address inquiries, provide support, and share relevant information about Binance products and services.
- Educational Outreach: informed community was fostered through organization and participation in educational initiatives such as webinars -10, workshops, and AMAs (Ask Me Anything)-20 to share insights about blockchain technology, cryptocurrencies, and Binance offerings.
- Content Creation: Valuable contributions were made to creation of informative and educational content, such as blog posts, articles, and videos, to help users better understand Binance products, industry trends, and best practices.
- Translation and Localization: Official Binance content was successfully translated into 4 local languages, ensuring a broader reach and accessibility for users worldwide.
- Event Support: Coordination and active participation were accomplished in 6 local events, 4 meetups, and conferences, effectively promoting Binance and fostering sense of community among users.
Global Community Manager and Program Coordinator
Binance
05.2022 - 01.2024
- Responsible for Binance English Telegram Channel Growth & Engagement, Grew Channel from 120K Community users to 171K Community users as on July'23.
- Managed Marketing & Promotion activities of Launchpool & Launchpad Projects.
- Launchpad Projects like - ARKHAM, Open Campus, Space ID, Hooked Protocol, STEPN, conducted 10-15 Community Campaigns and AMA's around Multiple Binance Communities on Telegram & Discord Channel.
- Launchpool Projects- PENDLE, Maverick Protocol, SUI, FLOKI, RDNT Capital, GAL, ANC, HFT
- Conducted Community AMA's and Promotion of Marketing Campaigns of Binance Listed Tokens - Polka Dot, BUSD,Z Cash, Band Protocol, MVL, and many others.
- Inter-business unit (InterBU) AMAs are facilitated to foster collaboration and knowledge sharing.
- Community Telegram groups are managed, bots and combots are mapped, and community engagement is maintained.
- Liaison and coordination are carried out with project managers of newly listed coins.
- Support is provided to listing managers for Launchpool and Launchpad activities.
- Content for Binance Angel Twitter account is provided and social media activities are managed
- Spearheaded the expansion of the local user base and increased brand awareness across Global community by exploring and adopting new community-friendly platforms.
- Led comprehensive community engagement, growth, and educational initiatives throughout the Global Community region, resulting in increased user retention and participation
- Orchestrated successful online and offline events, meet-ups, webinars, and Twitter spaces, fostering a sense of community and driving user engagement
- Implemented an efficient recruitment and management process for Binance Angels, enhancing community support and involvement.
- Acted as a bridge between the Global community and headquarters, providing valuable market feedback and user suggestions to relevant functional teams.
- Streamlined logistics for Swags and Branding inventory, ensuring timely processing and distribution across Globe.
Mobilization Manager
Accenture Business Solutions
01.2022 - 05.2022
- Managed 4 projects from procurement to commission across 4 delivery center's.
- Identified plans and resources required to meet project goals and objectives.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Global Community Manager
TokenPlace
09.2021 - 02.2022
- Strengthened communication skills through regular interactions with others.
- Responsible for TokenPlace Global Community Channel, Growth and Engagement across Globe.
- Achieved 15% overall growth within first six months.
- Available Turnover $100B, 35+ Exchanges,4000 pairs,40 Trade tools
- Streamlined logistics for Swags and Branding inventory, ensuring timely processing and distribution across Globe.
- Implemented user-focused strategies to improve overall user experience and satisfaction
- Monitored community sentiment and addressed issues promptly, maintaining a positive and constructive community environment.
- Collaborated with cross-functional teams to successfully launch projects and campaigns, ensuring seamless coordination and execution.
- Effectively operated as a CRM Marketing Operator for various marketing campaigns and projects,achieving targeted results and conversions
Assistant Manager - Finance & Accounts
Infosys BPM Ltd
02.2014 - 12.2021
- Managed team size of 64 members and leading the OTC Tower as part of SEC Project, working with AkzoNobel as a Global Controls & Compliance Officer for OTC & RTR, and as Global Process Owner for OTC in implementation of SAP EBS Workbench
- Transitioned 23 EMEA Countries - OTC, coordinated transition activities, defined and documented specific processes, trained team, and ensured right skilling.
Process Developer
Genpact
10.2010 - 01.2014
- Worked as Process Associate and Process Developer, managed O2C and AP processes for clients such as Ecolab, McKesson, and AstraZeneca.
- Remotely Transitioned - Accounts Payable Process, Cash and Banking
Senior Process Associate
Infosys BPM Ltd
06.2007 - 01.2009
- Worked as Fraud Analyst for Washington Mutual Bank.
- Transitioned US Banking Process from Client site to Pune DC Centre.
Education
Online Masters in Blockchain And Web3 Technology - Blockchain And Web3 Technology
Founderz Business School
Bachelor of Accountancy - International Business Management
International Institute of Professional Studies
Skills
- UI
- Project and Program Management
- Finance Operations
- Event Planning/Event Management
- Social Media Marketing /Strategy
- Affiliates Marketing
- Customer Relationship Management (CRM) Content Management Systems (CMS) / EDM
- Web3 /Ethereum/ Blockchain
- Community Building /Community Engagement
- Data analytics
- Business analysis
- Product management
- Business presentation
Certification
Agile Project Management, Udemy
Google Ads for Beginners, Udemy
Cryptocurrency Deep Dive, Binance Academy
Blockchain Investing :NFT, Metaverse, Udemy Crypto and Stocks
NFT Certificate, Binance Academy
Fundamentals of Agile Project Management, PMI
Blockchain for everyone, Binance Academy
Personal Information
Title: Global Community Manager & Program Coordinator
Contact
https://twitter.com/Venkatramangiri
Certifications
09-2022
Software
Jira/Confluence
Timeline
Senior Principal Consultant
Genpact
02.2024 - Current
Global Community Manager and Program Coordinator
Binance
05.2022 - 01.2024
Mobilization Manager
Accenture Business Solutions
01.2022 - 05.2022
Global Community Manager
TokenPlace
09.2021 - 02.2022
Binance Angel- Official- Volunteer Position
Binance
05.2018 - Current
Assistant Manager - Finance & Accounts
Infosys BPM Ltd
02.2014 - 12.2021
Process Developer
Genpact
10.2010 - 01.2014
Senior Process Associate
Infosys BPM Ltd
06.2007 - 01.2009
Bachelor of Accountancy - International Business Management
International Institute of Professional Studies
Online Masters in Blockchain And Web3 Technology - Blockchain And Web3 Technology
Founderz Business School
Similar Profiles
Zaki Uddin SyedZaki Uddin Syed
ITSM Consultant (IM,PM,CM) at GenpactITSM Consultant (IM,PM,CM) at Genpact
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
ASHUTOSH KANNAUJEEYAASHUTOSH KANNAUJEEYA
Technical Support Representative at GenpactTechnical Support Representative at Genpact
S SrinivasS Srinivas
Senior Associate at GenpactSenior Associate at Genpact
Suresh BhumireddySuresh Bhumireddy
Technical Specialist at Bosch Global Software TechnologiesTechnical Specialist at Bosch Global Software Technologies