Summary
Overview
Work History
Education
Skills
Trainingprograms
Timeline
Generic

Venkatravichandra Jalagam

Pune

Summary

Dedicated Sourcing- Training and Onboarding professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have 15+ years of experience in diverse fields like food tech, Insurance, Human resource, and Operations Management.

Overview

16
16
years of professional experience

Work History

Senior Manager- Capacity Building

Delhivery Ltd.
08.2023 - Current
  • Effectively handled online channels to generate the leads and the conversions for the last-mile delivery executives.
  • Developed and monitored campaign budgets.
  • Implemented and analyzed the performance metrics.
  • ·Piloted the Central Tele-calling Support Team and leaded the process for PAN India.
  • Synchronized with the ground operations team and Last Mile leadership team / stakeholders to manage smooth last-mile operations using different channels including recruitment drives, activations at ground level and field hiring.
  • Identified the opportunities to collaborate with government, non-government agencies/organizations, and private entities for building a stable last-mile rider network in the region.
  • Maintained knowledge of trends and developments in the market, devising and presenting ideas and strategies.
  • Conducted field visits to ensure effective acquisition and management of last-mile partners

Sr Manager - Learning & Development

Grab a Grub Services Ltd.
08.2021 - 05.2023
  • Designed e-learning courses and learning platform for 90000+ blue-collar force.
  • Evaluated individual and organizational development needs for ground staff
  • Implemented company-wide learning methods like Virtual Training and Job Shadowing
  • Hired and overseen training and L&D specialist
  • Managing training budget
  • Liaison between the Leadership team and On-Field Operations team
  • Monitor and evaluate training program's effectiveness, success, and ROI periodically and report
  • Provided strong leadership to enhance team productivity and morale.
  • Managing the Field Training team of 50+ members across PAN India.

Sr. OM - Sourcing, Training and Onboarding

WorkIndia
12.2020 - 08.2021
  • Created engaging content, run paid advertising campaigns, and implemented social media strategies to generate leads.
  • Managed and executed campaigns across various digital channels, including email, social media, search engines, and display advertising.
  • Conduct market research and analyze trends to identify new opportunities and improve campaign performance
  • Handled department of offline and online channels.
  • Working collaboratively with business heads to provide & facilitating training strategy and solutions
  • Developing and rolling out strategic learning interventions for existing employees, new hires both for grey and blue collars
  • Managing Sourcing and Training activities across 48 cities for the organization
  • Working closely with various leaders across the organization and having a full understanding of their units/departments and training requirements
  • Developing and facilitating the hiring strategies and training requirements at a regional level.

Manager - Sourcing, Training and Onboarding

Swiggy
12.2016 - 12.2020
  • Created and managed content to generate the leads from social media, emails, and other forms of digital communication.
  • Collaborated with the marketing team to brainstorm new and innovative growth strategies and marketing techniques
  • Managed Training and Sourcing of 65000+ Delivery Executives, Sourcing and Training more than 2000 blue-collared workforce per week
  • Handling the training needs and requirement across the cities of West and South states
  • Planning the cost per hire for the cities across the south region maintained the CPH under Rs-1600 for cities like Chennai with the per annum budget of 4-5 crores.
  • Making sure there is a continual improvement in process and policies in the Sourcing and Training team to meet the targets and operational stability
  • Building the Hiring, Training and Retention strategy
  • Working on new initiatives, manpower planning and recruitment strategies timely within the stipulated time and allocated Budgets.
  • New city launches - Planning and execution.
  • Vendor management.

Sr. Exec Product Trainer - Operations, Training and Quality

Bajaj Allianz Life Insurance Co. Ltd.
03.2011 - 11.2016
  • Training sessions for Induction -New Joiner's at Customer Service and Vendor Locations
  • Conduct refresher trainings based on training need analysis
  • Mentored and monitored the new joiners till successful transition
  • Traveled to vendor locations for training purposes based in West Zone.
  • Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
  • Evaluated emerging e-learning tools and platforms, incorporating best-fit solutions into existing training programs to optimize efficiency and effectiveness.

Team Coach – Customer Support

Infotek Netalia Pvt Ltd. Co.
02.2009 - 03.2011
  • Worked as 'Team Coach' for SOMA San Francisco
  • Handled Training and Operations for the Team of 43 members
  • Basic Trouble shooting of Broadband Device.

Education

B. Com - Marketing and Economics

Skills

  • Online Channels Management
  • Training and Development
  • Sourcing and Onboarding
  • Cost Effective Analysis
  • Manpower utilization
  • Strategy and Planning
  • Vendor Management
  • City transition management
  • Clientele Handling
  • Cross-Functional Collaboration

Trainingprograms

  • Successfully completed and Certified with the IDV Auditor and Auditee (ISO 9001-2015) learning program organized by Bajaj Allianz life Insurance Co Ltd. Pune.
  • Successfully completed the Fish Philosophy.
  • Attended the POSH Session (Prevention, Prohibition and Redressal) Act 2013.

Timeline

Senior Manager- Capacity Building

Delhivery Ltd.
08.2023 - Current

Sr Manager - Learning & Development

Grab a Grub Services Ltd.
08.2021 - 05.2023

Sr. OM - Sourcing, Training and Onboarding

WorkIndia
12.2020 - 08.2021

Manager - Sourcing, Training and Onboarding

Swiggy
12.2016 - 12.2020

Sr. Exec Product Trainer - Operations, Training and Quality

Bajaj Allianz Life Insurance Co. Ltd.
03.2011 - 11.2016

Team Coach – Customer Support

Infotek Netalia Pvt Ltd. Co.
02.2009 - 03.2011

B. Com - Marketing and Economics

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Venkatravichandra Jalagam