VENKAT SANDEEP JANGAM
Conversational AI & Automation Engineer
Hyderabad
Summary
Innovative and impact-driven Backend & Conversational AI Developer with nearly 3 years of experience designing intelligent automation solutions that enhance enterprise efficiency and user engagement. Leveraging Microsoft Bot Framework, Node.js, Python, and Azure, I’ve built and deployed scalable chatbot and voicebot platforms integrated with ServiceNow, Genesys Cloud, and AudioCodes to automate ITSM workflows at scale. Adept in developing ML-powered features using NLTK, Scikit-learn, Pandas, and NumPy, with hands-on experience in crafting RESTful APIs and managing secure deployments via CI/CD pipelines.
Deeply familiar with NLP platforms like LUIS and CLU, I bring strong exposure to Azure infrastructure, cloud-native architectures, and DevOps practices. Recognized for leading high-impact technical POCs, optimizing backend performance, and driving solution discussions with clients—balancing innovation with reliability. Known for quickly adapting to emerging technologies, I thrive at the intersection of automation, AI, and scalable engineering.
Overview
3
3
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
Work History
Backend & Chatbot Developer
Tata Consultancy Services (TCS)
08.2022 - Current
- Built an enterprise-grade chatbot for the IT Service Desk with ticketing, callback, live agent handoff, using Microsoft Bot Framework, Genesys, and ServiceNow APIs.
- Developed ML-based Email Bot using Python libraries such as NumPy, Pandas, NLTK (for tokenization and lemmatization), and Scikit-learn (for vectorization and modeling); automated ServiceNow ticket classification and updates with 90–95% accuracy.
- Delivered REST APIs and optimized Cosmos DB with indexing to improve response times by 30%.
- Led CI/CD pipeline implementation on Azure DevOps, and managed secure cloud deployments.
- Integrated AudioCodes for voice bot functionality, handling ticket follow-ups via phone interface.
- Designed and implemented client-requested POCs covering ServiceNow automations, knowledge workflows, and MS Teams integration.
- Worked with customers in requirement gathering, architecture discussions, and solution delivery.
- Supported GenAI projects using LangChain and OpenAI APIs, primarily assisting in feature prototyping.
Education
Bachelor of Technology (B.Tech) - Mechanical Engineering
Rajiv Gandhi University of Knowledge Technologies
Basar, India 07.2018 - 06.2022
Skills
Languages: Nodejs, JavaScript, Python
Frameworks: Microsoft Bot Framework, LangChain
Cloud/DevOps: Azure App Services, Azure DevOps, CI/CD, Graph API, Azure AD
Databases: Azure Cosmos DB (MongoDB API)
AI/ML/NLP: LUIS, CLU, OpenAI APIs, Prompt Engineering, NLTK, Scikit-learn, NumPy, Pandas
Integrations: ServiceNow, Genesys, AudioCodes
Tools: Postman, Git, Azure Log Analytics, MongoDB Compass
Soft Skills: Problem Solving & Analytical Thinking, Client Communication & Requirement Gathering, Rapid Learning & Adaptability, Leadership in POCs and Technical Mentorship
Certification
Certificate of Achievement – Hands-on Approach to AI for Real-World Applications | Issued by IIT Kharagpur & TCS iON | Certificate ID: 242011E7304
Timeline
Certificate of Achievement – Hands-on Approach to AI for Real-World Applications | Issued by IIT Kharagpur & TCS iON | Certificate ID: 242011E7304
11-2024
Backend & Chatbot Developer
Tata Consultancy Services (TCS)
08.2022 - Current
Bachelor of Technology (B.Tech) - Mechanical Engineering
Rajiv Gandhi University of Knowledge Technologies
07.2018 - 06.2022