Vennela Jerra
Hyderbad
Summary
Proven Collections Advisor with a track record of surpassing collection targets at One Utility Bill by employing effective debt recovery and negotiation skills. Adept at building strong customer relationships through exceptional service, demonstrating adaptability, and an active listening approach. Excelled in high-pressure environments, achieving goals with a focus on results and customer satisfaction.
Was been awarded as one of the best employee in One Utility Bill and collected a debt payment of Indian Rupee of 6lakhs as one of payment and broke the companies record.
Committed job seeker with a history of meeting company needs with consistent and organized practices.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Collections Advisor
One Utility Bill
Newcastle Upon Tyne
05.2023 - 10.2024
- Documented all debtor interactions accurately for compliance and follow-up.
- Achieved monthly collection targets through effective negotiation techniques.
- Received payments and posted amounts to customer accounts.
- Negotiated repayment plans according to company policy and customer ability to pay.
- Identified and contacted customers with past due balances via phone, email, and mail.
- Developed strong relationships with customers by providing excellent customer service.
- Followed up on all outstanding account balances as needed.
Everyday Banking Agent
HSBC
Hyderbad
03.2022 - 08.2022
- Processed payments from customers on the calls accurately according to company guidelines.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Answered inbound calls and helped customers with their queries.
- Managed a high level of calls.
Customer Service Advisor
Sitel
Hyderbad
09.2021 - 02.2022
- Helped customers with booking their train tickets, and sent follow-up emails in regard to their queries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked for UK process to a company called Trainline helped customers with cancellations refunds and train booking queries
Education
Post Graduation - Construction Project Management
Northumbria University Newcastle
Newcastle United Kingdom09-2024
Bachelor of Science - Civil Engineering
Ace Engineering College
Ghatkesar10-2021
Skills
- Credit control
- Debt recovery
- Active listening
- Time management
- Adaptive team player
- Payment arrangements
- Debt negotiation
- Payment plan development
- Customer research
- Call center experience
- Goal-oriented mindset
- Problem resolution
- Building rapport
- Stress management
- Adaptability and flexibility
- Live chat support
- Multi-task management
- Customer service
Accomplishments
- Was been awarded as the best employee of the month In One Utility Bill
- Was been awarded as the best NSS Volunteer during my Bachelors .
- Attended National and State Level Camps through NSS.
Timeline
Collections Advisor
One Utility Bill
05.2023 - 10.2024
Everyday Banking Agent
HSBC
03.2022 - 08.2022
Customer Service Advisor
Sitel
09.2021 - 02.2022
Post Graduation - Construction Project Management
Northumbria University Newcastle
Bachelor of Science - Civil Engineering
Ace Engineering College
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