Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
VENNKAT INKOLLU

VENNKAT INKOLLU

Mylavaram

Summary

Dedicated and results-oriented retail professional with over 8 years of extensive experience in customer service, team supervision, and comprehensive departmental operations across leading retail formats. Proven track record in significantly enhancing customer satisfaction, optimizing cash handling processes, and cultivating loyal clientele. Known for strong organizational skills, adaptability, discipline, and a team-oriented leadership approach.

Overview

8
8
years of professional experience
15
15
years of post-secondary education

Work History

Cash Supervisor

Lulu International Shopping Mall
07.2023 - 03.2025
  • Led and managed a team of cashiers, overseeing daily cash counter operations.
  • Trained new staff on cash handling procedures, billing systems, and customer service best practices.
  • Improved checkout efficiency and adeptly addressed escalated customer concerns and queries.
  • Implemented and monitored front-end security measures to safeguard cash and prevent theft or fraud.
  • Supervised daily cash handling activities, prepared cash reports, and analyzed cash flow trends.

Team Lead (K3)

Reliance Trends Women
12.2021 - 07.2023
  • Managed cash and stock reconciliation, ensuring accurate file matching with SAP.
  • Maintained display standards and ensured planogram compliance for optimal store aesthetics.
  • Oversaw DSD (Direct Store Delivery) and IST (Inter-Store Transfer) processes.
  • Provided frontline customer support, managed complaints and queries, and ensured excellent service.
  • Led team performance, including team management and stock maintenance responsibilities.

Assistant Team Leader

Metro Cash & Carry
11.2016 - 12.2021
  • Bandhan Department: Active member of the Bandhan customer loyalty program, improving customer satisfaction significantly.
  • Handled HORECA (Hotel/Restaurant/Catering) customer orders and managed their queries.
  • Built a loyal client base by providing consistent support and in-depth product knowledge.
  • Successfully expanded the customer base from 1,400 to 16,800 through dedicated loyalty efforts.
  • F&V Department: Managed inventory and display of fresh produce, maintaining quality standards and ensuring FIFO (First-In, First-Out) practices.
  • Fish and Meat Department: Handled fresh and frozen stock, ensuring strict hygiene and temperature compliance, and supported vendor coordination.
  • Cash Departmnet: Supervised cash counter operations, ensured accurate end-of-day reconciliation, and resolved customer billing issues.
  • Trained new staff on cash handling procedures.

Education

Graduation -

SVRGNR College
01.2013 - 01.2016

Intermediate - undefined

Little Flower Junior College
01.2011 - 01.2013

SSC -

L.H.R High School
04.2001 - 01.2011

Skills

  • SAP Billing & Reconciliation

  • Cash Handling & Reconciliation

  • Inventory Management

  • Front-end Operations

  • DSD & IST Processes

  • Customer Handling & Query Resolution

  • Loyalty Program Management

  • HORECA Order Management

  • Team Supervision & Development

  • Work Dedication

  • Problem-Solving

  • Loss prevention strategies

  • Cash handling expertise

  • Staff training and development

  • Cash register operation

Accomplishments

  • Expanded customer loyalty base significantly at Metro Bandhan Department, growing the customer base from 1,400 to 16,800.
  • Consistently recognized for excellent team performance and efficient cash area management.
  • Improved checkout efficiency and customer satisfaction through streamlined processes.

Interests

Listening to Music
Watching Anime

Timeline

Cash Supervisor

Lulu International Shopping Mall
07.2023 - 03.2025

Team Lead (K3)

Reliance Trends Women
12.2021 - 07.2023

Assistant Team Leader

Metro Cash & Carry
11.2016 - 12.2021

Graduation -

SVRGNR College
01.2013 - 01.2016

Intermediate - undefined

Little Flower Junior College
01.2011 - 01.2013

SSC -

L.H.R High School
04.2001 - 01.2011

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VENNKAT INKOLLU