VENTRAPRAGADA NAGA JYOTHI AMMAJI

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Completed opening and closing functions to meet operational needs.
• Developed and implemented standards for staff to provide consistent service to customers.
• Worked with clients to address and respond to client and partnership management issues.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

• Developed and actualized customer service initiatives to decrease wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided seller support on refunds, posted feedback, and policy changes
• Answered questions regarding seller inventory, shipping, payments, and buyer complaints
• Responding to customer inquiries
• Troubleshooting tech problems
• Handling complaints to build strategies to improve the overall customer experience and foster loyalty
• Informing customers about real or potential product/service issues
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Informed customers about special promotions and provided detailed information for various products.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed and actualized customer service initiatives to decrease wait times.
• Solved problems with products and services by providing customers with technical support.
• Provided training and support to new associates to help provide high-quality customer service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Provided customer feedback to management and identified areas of improvement for products and services.

• Working on Dealers Payments Reconciliation on a weekly & monthly basis
• Working On Reconciliation for Dealer RF and Accounts
• Submitting the Daily Payment Reports to the Dealer
• Maintaining the Sales data of competitors
• Getting NOC from the Dealer Before The deadline.
• Provided clerical support to all accounting professionals in department.
• Answered phone calls regarding financial matters such as payments due.
• Communicated with suppliers to reconcile invoice payments.
• Used spreadsheets to track data and produce charts.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Helped prepare month-end, quarterly and year-end closings.
• Documented business expenses and sales.
• Organized office systems to maximize efficiency and completeness of records.
• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.

• Working on Dealers Payments Reconciliation on a weekly & monthly basis
• Ensuring the security of applications and customer documents and Finance given to customers.
• Assisted manager in all aspects of business operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Prepared PowerPoint presentations for senior-level staff with attention to detail.
• Offered technical support and troubleshot issues to enhance office productivity.
• Developed and implemented strategies to streamline office operations.
• Developed and maintained filing systems to facilitate easy access to information.
• Created and distributed agendas for meetings and conference calls as part of meeting preparation.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Collected and input timesheet data into automated accounting system and processed labor corrections.
• Updated database of contacts and resources for company-wide distribution.
• Organized resources, records and personnel to accomplish aggressive targets.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Increased customer service success rates by quickly resolving issues.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

GPA: 78%