Venu Garikipati
Lead Software Engineer
Hyderabad
Summary
Customer-focused engineered professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
17
17
years of professional experience
Work History
Lead Software Engineer
Wells Fargo International Solutions Private LTD
Hyderabad
05.2012 - Current
- Lead, Managed Enterprise Contact Center applications including Interactive Voice Response(IVR-Nuance Speech Servers), Call Handling Technology(CHT-Genesys tool), Agent Application, Voice and Screen recording system(NICE Call recording system)
- Command on reading Enterprise Call Center Operations Statistics data and observing opportunity for requirements leading to better system optimization thereby increasing customer experience.
- Ability to conceptualize a business process from a workflow diagram to an automated solution
- Responsible for E2E architecture of UIpath bots
- Hands on experience on UiPath, Re Framework
- Experience creating and demonstrating POCs to business teams
- Designed, Developed, Implemented and monitored business process automations using RPA UiPath tools
- Utilized UiPath Orchestrator to deploy, secure and manage robots as well as schedule and monitor processes
- Exposure to design and define enterprise-level application architecture and evaluate the designed automation
- Experience with robotic products infrastructure and sizing, nuances associated with UI automation with various IT landscapes
- Created work flows using Hammer Call Master for both Interactive Voice Response and Computer Telephony Integration services
Associate Manager
Computer Sciences Organization
Hyderabad
02.2006 - 05.2012
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Reviewed scalability, performance and load balancing of each application.
- Conducted load, stress and endurance tests using Load Runner/Performance Center to simulate realistic user activities.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created successful test scripts to manage automated feature testing,
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
Education
Master of Science - Computer Sciences
Andhra University
Visakapatnam 04.2001 -
Skills
Agile
Product development
Scrum methodology
HTML and XML
MS SQL Server 2000
Project Management
Project planning
Performance Tuning
Resource Allocation
Software Documentation
Database programming
Best practices
Timeline
Lead Software Engineer
Wells Fargo International Solutions Private LTD
05.2012 - Current
Associate Manager
Computer Sciences Organization
02.2006 - 05.2012
Master of Science - Computer Sciences
Andhra University
04.2001 -