Venu Garikipati
Lead Software Engineer
Hyderabad
Summary
Customer-focused engineered professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
17
17
years of professional experience
Work History
Lead Software Engineer
Wells Fargo International Solutions Private LTD
Hyderabad
05.2012 - Current
- Lead, Managed Enterprise Contact Center applications including Interactive Voice Response(IVR-Nuance Speech Servers), Call Handling Technology(CHT-Genesys tool), Agent Application, Voice and Screen recording system(NICE Call recording system)
- Command on reading Enterprise Call Center Operations Statistics data and observing opportunity for requirements leading to better system optimization thereby increasing customer experience.
- Ability to conceptualize a business process from a workflow diagram to an automated solution
- Responsible for E2E architecture of UIpath bots
- Hands on experience on UiPath, Re Framework
- Experience creating and demonstrating POCs to business teams
- Designed, Developed, Implemented and monitored business process automations using RPA UiPath tools
- Utilized UiPath Orchestrator to deploy, secure and manage robots as well as schedule and monitor processes
- Exposure to design and define enterprise-level application architecture and evaluate the designed automation
- Experience with robotic products infrastructure and sizing, nuances associated with UI automation with various IT landscapes
- Created work flows using Hammer Call Master for both Interactive Voice Response and Computer Telephony Integration services
Associate Manager
Computer Sciences Organization
Hyderabad
02.2006 - 05.2012
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Reviewed scalability, performance and load balancing of each application.
- Conducted load, stress and endurance tests using Load Runner/Performance Center to simulate realistic user activities.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created successful test scripts to manage automated feature testing,
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
Education
Master of Science - Computer Sciences
Andhra University
Visakapatnam 04.2001 -
Skills
Agile
undefinedTimeline
Lead Software Engineer
Wells Fargo International Solutions Private LTD
05.2012 - Current
Associate Manager
Computer Sciences Organization
02.2006 - 05.2012
Master of Science - Computer Sciences
Andhra University
04.2001 -
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