Venu Gopal
East Delhi
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Accountant
Indian Audit and Accounts Department
08.2023 - 05.2024
- Managed General Provident Fund account of 5000+ Karnataka Government employees for smooth functioning of Government
- Handled the processing of final withdrawals, temporary advances and PFWs for 3 districts and completed them within deadlines
- Implemented changes in policies and procedures of General Provident Fund as directed by the higher authorities for FY. 23-24
- Acted as a liaison between employees and their respective Drawing and Disbursing Officers, reducing error to 0.05% in disbursal
- 30 Months
CXQO Associate
Amazon
06.2022 - 12.2022
- Managed customer experience backend operations across 40+ Amazon Go stores, ensuring high quality service across channels
- Achieved 98% accuracy and average resolution time of 39 seconds for timely receipt generation, ensuring customer satisfaction
- Reported software related issues to the development team and contributed to the interface improvement for the CXQO Team
- Collaborated with the managers and respective teams to make Delhi as the 1st ranked site across India with an accuracy of 97%
AVOC Associate
Amazon
10.2021 - 12.2021
- Contributed to process changes in reducing handling time, increased efficiency, improved tools for Amazon fulfillment centers
Associate
High Technologies Solutions
08.2020 - 09.2021
- Developed and executed data driven recruitment strategy based on the data available, reducing time to fill positions by 15%
- Led implementation of the regression model for automating the new hires’ salary structure, boosting working efficiency by 11%
- Created and updated job advertisements to hire 10+ candidates for a new setup of HTS training courses related to the IT field
- Led employee engagement activities and conducted one-to-one calls with them to ensure enhancing employees’ satisfaction
Education
MBA - Human Resources
Symbiosis International University
Pune01.2026
B.Sc (Hons) - Mathematics
University Of Delhi
Delhi01.2019
XII - Science
C.B.S.E.
Pathankot01.2015
X - General
C.B.S.E.
Pathankot01.2013
Skills
MS Office
Time management
Data inputting
Data analysis
MS office suite
Payroll administration
Human resources management software
Human resources information systems
Recruitment / human resources
Problem-solving
Quality control
Operations monitoring
Process enhancement
Workflow Analysis
Risk analysis
Project management
Certification
Lean Six Sigma - Green Belt, Grant Thornton Bharat 2025
Interests
Badminton, Table-Tennis, Travelling
Extra-Curricular Activities
- Campus Finalist, Accenture TAP Futurist Contest, 2025
- Campus Finalist, Godrej L.O.U.D., Season 13, 2024
- Cleared SSC CGL Examination to achieve a rank of 2566 out of 20 lac applicants who applied, 2023
- Achieved 2nd position at Regional Level, representing Jammu at National Level in Badminton, 2011-13
Academic/ Professional
- Best Performer New Hire, Amazon 2022,
- Awarded Employee of the Month 3 times, High Technologies Solutions 2021,
- 1st rank, 10th and 12th standard, Kendriya Vidyalaya No.4, Pathankot 2015
Position of Responsibility
Polling Officer, 2024 Lok Sabha Elections
- Conducted voting for Bangalore North Constituency during 2024 Lok Sabha Elections 2024
- Managed polling stations, verified voters, operated EVM while maintaining orders
Vice Captain, K.V. No. 4, Pathankot
- Represented students interest to management, serving as a liaison between stakeholders
- Collaborated with school captain in maintaining discipline and fostering inclusive culture 2014-15
Sports Captain, K.V. No. 4, Pathankot
- Conducted trials and selected potential players based on skills for different sports teams
- Organized interschool tournaments of various sports in collaboration with school authorities 2013-14
Timeline
Management Consulting Essentials, InsideIIM 2025
03-2025
Lean Six Sigma - Green Belt, Grant Thornton Bharat 2025
02-2025
Accountant
Indian Audit and Accounts Department
08.2023 - 05.2024
Human Resources Analytics, Udemy 2023
05-2023
CXQO Associate
Amazon
06.2022 - 12.2022
AVOC Associate
Amazon
10.2021 - 12.2021
Associate
High Technologies Solutions
08.2020 - 09.2021
B.Sc (Hons) - Mathematics
University Of Delhi
XII - Science
C.B.S.E.
X - General
C.B.S.E.
MBA - Human Resources
Symbiosis International University