Venu Singh
Partner Account Operations Manager
Gurugram
Summary
Account Operations Manager with business experience in managing projects, delivering solutions and actionable insights to enhance customer/partner relationship across value chain. Excellent reputation for resolving problems, improving partner satisfaction and driving overall operational improvements. Possessing an outstanding record of understanding, defining and shaping a stakeholder’s need.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Partner Account Operations Manager
V5 Global working with Hewlett Packard Enterprise
Gurugram
08.2018 - Current
- Operational business relationship management of large distributor and reseller accounts contributing more than $500MN in revenue
- Act as a point of escalation and collaboration with other functions to drive resolution of internal / external operational issues
- Drive KPI reviews with distributors and Resellers on key metrics and addressing the gap impacting the financial position of the partner
- Accountable for HPE Partner Ready Portal administration for internal as well as external stakeholders. Addressing access, content, reporting and training issues; driving changes in Portal outlook and content basis user feedbacks for ease-of-use
- Driving strategic business Initiatives and operational improvement projects through Management of Change. Devising and implementing continuous process improvement and devising more effective way of working. Proactive engagement in WW process changes initiatives, its implementations and stabilization
- Elevate partner’s marketing and sales capabilities by providing them with tools they need to improve their commercial results, while promoting company’s value preposition when they engage with customers
- Managing vendor relationship, implementing channel program and rapidly responding to changing priorities and circumstances
- Partner Onboarding in system and documentation, managing partner pay outs, market development fund, new process and policy implementation
- Plan & execute yearly Channel Event with Distributor and Resellers
- Deliver F2F and virtual training to Partner as well as internal stakeholders on process change and implementation
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Executive Coordinator- Sales Operations
V5 Global working with Hewlett Packard Enterprise
Gurugram
08.2015 - 08.2018
- Monitoring project progress and maintaining close coordination for ensuring seamless delivery of the project
- Forecasting in terms of resource and managing them
- Drive coordination with TPM for resource onboarding, training, CTC, exit and other impacts
- Perform as primary contact person for the team, coordinate and submit reports, such as annual reports, team commit, progress and other details
- Check SOW and gather other project requirement and prepare communication plan, resource tracker, stakeholder list, action and risk register and weekly transition update
- Update project plan on weekly basis and share with relevant stakeholders
- Define actionable and risk owners for the project and help in closing / mitigating the same
- On project completion, get concurrence from all and getting final sign-off from internal and external customer
- Collating & analysis of the Weekly Status reports from all teams within the project and sending it to the higher management
- Issue Purchase Orders for resource requirement and managing end to end
- Assist country manager in team coordination and new policy implementation
- Country Budget management & employee engagement activities
- Event planning, organization and execution as per company standard and policies
- Drive and deliver training across country on new policy implementation, process changes to internal team as well as channel partners
- Accountable for handling lead registration and Price related issues and act as one point of contact for internal as well as external stakeholder
- Collecting feedbacks and taking that to concerned domain for consistent change and improvement in the tool
- Supervised administrative staff and administered performance evaluations to encourage goal achievement.
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
Customer Relationship Management
Avalon Groups
Gurugram
06.2013 - 02.2015
- Handling residential projects of Bhiwadi & Neemrana with specific focus on customer retention
- Accountable for handling all pre-sales & post sales customer issues
- Handling customer escalations at all levels of product life cycle
- Driving coordination with multiple nationalized and private banks for company’s project approval
- Coordination with legal and bank for all documentations involved in the project approval Including land documents, BOR, Letter of intent, Mortgage paper, NoCs etc
- Drive customer loan sanctioning from banks and end to end coordination till project handover
- Meeting collection targets and other commits
- Creating collection forecast basis direct and loan payments expected and done for the quarter
Education
MBA - Marketing
KIIT College of Engineering
Gurugram 07.2010 - 06.2012
BBA - Business Management
Institute of Professional Excellence & Management
Ghaziabad 07.2006 - 07.2009
Diploma - Diploma In Creative Writting
IGNOU
New Delhi 07.2021 - Current
Diploma - Operations & Supply Chain Management
NPTEL Swayam
New Delhi 07.2022 - Current
Skills
Operations Management
Timeline
Diploma - Operations & Supply Chain Management
NPTEL Swayam
07.2022 - Current
Diploma - Diploma In Creative Writting
IGNOU
07.2021 - Current
Partner Account Operations Manager
V5 Global working with Hewlett Packard Enterprise
08.2018 - Current
Executive Coordinator- Sales Operations
V5 Global working with Hewlett Packard Enterprise
08.2015 - 08.2018
Customer Relationship Management
Avalon Groups
06.2013 - 02.2015
MBA - Marketing
KIIT College of Engineering
07.2010 - 06.2012
BBA - Business Management
Institute of Professional Excellence & Management
07.2006 - 07.2009
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