VENUGOPAL B
Bangalore
Summary
Results-driven professional with a proven track record in enhancing system performance and reliability at VISA Inc. Spearheaded automation initiatives and critical production support, achieving over 90% SLA compliance. Expertise in Apache Tomcat and Linux OS, combined with proactive problem-solving skills, delivered scalable solutions and significant cost optimizations. Recognized for outstanding contributions to operational efficiency.
Overview
9
9
years of professional experience
Work History
Production Support Engineer
VISA Inc
Bangalore
11.2022 - Current
- Ensured year-round service availability while optimizing costs.
- Enhanced cluster performance through troubleshooting.
- Automated processes to reduce manual effort and improve system integrity.
- Maintained scalability and reliability of business applications.
- Developed monitoring solutions and assessed infrastructure for cost efficiency.
- Acted as primary contact for production issues and managed periodic code releases.
- Applied technology expertise to design and implement operational standards for scalable, reliable customer experiences.
- Led root cause analysis (RCA) and risk management processes.
- Validated certificates and communicated expiry details to relevant teams.
- Added new servers and services to the Deploy selector.
- Analyzed container and pod logs, sharing insights with the DEV team for troubleshooting.
- Automated patching for 3,000+ application servers using Shell script, Resolve Tool, and VVMS.
- Developed generic shell script for Tomcat server-based applications.
- Created detailed patch plans to ensure organized patching.
- Achieved full automation for application health checks, load balancing, and log validation.
Configuration Release Analyst II
Fidelity Information Services (FIS)
Bangalore
05.2016 - 11.2022
- Managed application and secure infrastructure for FIS Banking solutions, serving 8+ Indian banks.
- Provided clustered web hosting with highly secure infrastructure.
- Worked with technologies including GT.M DB, NGINX, Apache Tomcat, Apache Active MQ, and ESB.
- Utilized FIS tools like ServiceNow for ticketing and incident management.
- Planned and executed High Availability and Disaster Recovery (DR), ensuring RPO and RTO met SLA targets.
- Collaborated with network and product teams for successful failover and failback testing.
- Created Data Flow diagrams based on inputs from application owners.
- Automated log rotations, log sync, and monitoring alerts for URL/Port/Error String matches and server resources.
- Performed regular maintenance to ensure high availability of platforms and applications.
- Led Disaster Recovery initiatives for platform and hosted applications.
- Delivered permanent, reliable fixes for problem tickets.
- Configured and renewed SSL certificates.
- Implemented vulnerability fixes for NGINX and application configurations.
- Provided production environment support, troubleshooting BAU issues and resolving P1/P2 incidents within SLA.
- Received client and team manager recognition for outstanding project contributions.
- Achieved 90% SLA compliance across all operations.
- Registered the team with ELK for improved system cost-effectiveness.
Education
Bachelor of Technology - Computer Science and Engineering
JNTUA
06-2014
Skills
- Apache-Tomcat
- Apache Karaf
- Redis
- Apache ActiveMQ
- Nginx
- Linux OS Administrations
- Nginx as Reverse Proxy
- Apache Webserver
- Kibana
- Splunk
- Jenkins
- Service Now
- RHEL
- Windows
- Enterprise Server CPU
- Memory & Storage Utilization
- Applications server Alerts
- Shell ScriptingA
Languages
- English
- Telugu
- Tamil
Personal Information
- Date of Birth: 09/19/92
- Nationality: Indian
Personal Qualifications
Bachelor of Technology, Computer Science and Engineering, JNTUA
Timeline
Production Support Engineer
VISA Inc
11.2022 - Current
Configuration Release Analyst II
Fidelity Information Services (FIS)
05.2016 - 11.2022
Bachelor of Technology - Computer Science and Engineering
JNTUA
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