Venu Gopal Rao C

Looking for a challenging career, which will help myself consistently expand knowledge and redefine skills to render increasingly effective service to the organization. Ideally, in Operations, People Management, Business development & Sales with an emphasis on strategic planning.

A result oriented professional with 17+ years experience in, encompassing routine Banking Operations Call Center, & Team Management in the Banking Sector.

Expertise in the areas of – Customer Service, Service Delivery, Escalations, Process Re- Engineering, Projects, Operations, People Management, Strategy planning, Design & Implementation, Mergers & Acquisitions, Training & Sales.

Managing the entire scope of operations such as Team Management, Training, handling escalations etc.

Reviewing the sales/daily targets processed by TM on daily basis and publishing the MIS reports to various stakeholders.

Efficiently resolve entire escalations and client complaints within the stipulated TAT.

Identifying customer impacting issues, resolving it on time with 0% defects

Always focus on process improvements to increase customer satisfaction and Achieving the goal of the organization.

Conducting regular Team meetings and huddles to enhance the operational efficiency to achieve the set targets without any hassle

Coordinate with stakeholders (Technical & BDU) team to get any process information and share the same to the end customer

Performing regular audit and sharing the feedback to the TM whenever required

Motivate the Team performance, by encouraging the team work and sharing R&R to the team/individuals and creating the healthy competition within the team

Ensure ongoing monitoring of performance management system already in place to measure effectiveness and staff satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates. Diligent and dedicated Deputy Manager with [Number] years of experience in the [Name of Industry] industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.

• Information Security Management System – ISMS - (Certified by ICICI Bank Ltd., India)
• Business Continuity Management (BCM/BCP/ERP) (Certified by ICICI Bank Ltd., India)
• Quality and Six Sigma for Beginners (Certified by ICICI Bank Ltd., India)

• Father's Name: C.Narsimlu
• Date of Birth: 06/07/1985
• Gender: Male
• Nationality: Indian

H no:- 2-2-1089/1/, Golnaka, Amberpet, Telangana, Pin-500013

• Received Powerful Master award for Best Team Lead ICICI Bank Ltd, Hyderabad (FY 2021)
• Received Powerful Master award for Best Team Lead ICICI Bank Ltd, Hyderabad (FY 2020)
• Received Certificate of Appreciation for Powerful Performance as Best Team Leader, ICICI Bank Ltd, Hyderabad consecutively for the months of June, September & October 2019
• Received Dronacharya award for Best Team Lead ICICI Bank Ltd, Hyderabad (FY 2018)
• Received PBA for achieving excellence in Customer Service, ICICI Bank Ltd, Hyderabad (FY 2014 & FY 2017)
• Received as Power Best Supporter, ICICI Bank Limited, Hyderabad (FY 2010)
• Received Power Blaster for valuable contribution towards the skill, ICICI Bank Ltd, Hyd (FY 2009)
• Received Power New Comer in recognition of exemplary & performance, ICICI Bank Ltd, Hyd (FY 2008)

• Service Leadership Program, ICICI Bank
• Customer Experience Work Shop, ICICI Bank

Gifted and passionate photographer with a good experience for producing top-quality photos for my friends and family.

A passionate home cook who finds joy in experimenting with flavors, trying new recipes in non-vegetarian food.