Venugopal Narayanan
Sr. Operations Manager
Hosur,TN
Summary
Looking for a challenging position in an Organization where I can prove my ability and give my best also the experience will add value & My goal is to grow with the company & acquire additional skills & to satisfy my superior with my works & to find good opportunities.
Overview
5
5
Language
20
20
years of professional experience
Work History
SR. Operations Manager- Soft services
24X7FSC
02.2025 - Current
- Prepare transition reports for new sites and ensure smooth handover and mobilization.
- Execute transition activities and provide the required operational support to clients.
- Develop work plans and allocate responsibilities to supervisors&Executive.
- Conduct daily quality inspections, provide observations to supervisors, and verify corrective actions upon completion.
- Conduct training sessions for supervisors and housekeeping staff on operational standards, safety, and quality requirements.
- Oversee the overall quality, training, and operations of housekeeping contracts, including implementation, monitoring, and corrective action management.
- Monitor site operations to ensure services are delivered within the approved budget.
- Manage day-to-day facility operations and general administration activities.
- Coordinate recruitment and on boarding of Trainers, Executives, and other operational staff as required.
- Ensure compliance with client requirements, company policies, and service level agreements (SLAs).
- Drive continuous improvement initiatives to enhance service quality, productivity, and customer satisfaction.
- Operations
Operations Manager- Soft services
24X7FSC
01.2022 - 02.2025
- Lead and manage overall soft services operations, including Housekeeping, Pantry, Cafeteria Support, Waste Management, and Pest Control services.
- Ensure smooth mobilization and transition of new sites, including manpower deployment, training, and operational readiness.
- Prepare manpower plans, deployment schedules, duty rosters, and resource allocation based on client requirements.
- Supervise and guide site supervisors and operational staff to ensure efficient service delivery.
- Conduct regular site inspections and audits to maintain quality standards and compliance with client expectations.
- Develop and implement daily, weekly, and monthly cleaning schedules and monitor their execution.
- Ensure adherence to Standard Operating Procedures (SOPs), safety guidelines, and company policies.
- Organize and conduct training programs for supervisors and staff on housekeeping standards, customer service, safety, POSH, and compliance requirements.
- Monitor service quality, identify gaps, and implement corrective and preventive actions (CAPA).
- Manage client relationships, attend review meetings, and address operational concerns promptly.
- Monitor and control operational budgets, ensuring cost-effective utilization of manpower, equipment, and consumables.
- Coordinate recruitment, onboarding, and retention of operational staff to maintain required staffing levels.
- Manage vendor performance for outsourced services and ensure adherence to agreed service levels.
- Handle incident management, customer complaints, and escalation resolution in a timely manner.
- Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
- Support business growth through site surveys, manpower estimation, budgeting, and operational planning for new projects.
- Ensure all soft services activities are delivered in accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Maintain high standards of workplace hygiene, cleanliness, safety, and customer experience across all managed facilities.
Assistant Operations Manager- Soft services
24X7FSC
04.2017 - 01.2022
- Assist the Operations Manager in overseeing day-to-day soft services operations, including Housekeeping, Pantry, Cafeteria Support, Waste Management, and Pest Control services.
- Monitor site operations to ensure compliance with client requirements, company policies, SOPs, and SLAs.
- Prepare and manage duty rosters, manpower deployment plans, and shift schedules for supervisors and operational staff.
- Conduct regular site inspections and quality audits to ensure service standards are maintained.
- Provide operational guidance and support to site supervisors and ensure timely closure of observations and corrective actions.
- Coordinate and monitor daily, weekly, and monthly cleaning schedules and special cleaning activities.
- Assist in recruiting, onboarding, and deploying operational staff as per site requirements.
- Conduct induction and refresher training programs for supervisors and housekeeping staff on quality, safety, grooming, POSH, and operational procedures.
- Ensure adequate availability and proper utilization of housekeeping equipment, tools, chemicals, and consumables.
- Prepare and submit operational reports, including MIS reports, Monthly Site Reports, Audit Reports, Attendance Reports, and Consumable Trackers.
- Support budget monitoring and cost-control initiatives to ensure efficient resource utilization.
- Attend client meetings, address operational concerns, and maintain positive client relationships.
- Coordinate with vendors and support teams to ensure uninterrupted service delivery.
- Investigate service failures, customer complaints, and incidents, and implement corrective and preventive actions.
- Ensure compliance with statutory requirements, including PF, ESIC, labor laws, and safety regulations.
- Support continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
- Assist in benchmarking, site surveys, and manpower assessments for new business opportunities.
- Ensure all assigned sites maintain high standards of cleanliness, hygiene, safety, and workplace experience.
- Act as the point of contact in the absence of the Operations Manager and ensure continuity of operations.
SR. Training & Transition Executive
24X7FSC
04.2013 - 04.2017
- Plan, coordinate, and execute transition activities for new sites, ensuring smooth mobilization and operational readiness.
- Conduct site surveys and assessments to understand client requirements, scope of work, manpower needs, and service expectations.
- Prepare transition plans, mobilization schedules, manpower deployment plans, and site readiness reports.
- Coordinate with operations, recruitment, procurement, and support teams to ensure timely site activation.
- Develop and deliver induction training programs for newly recruited employees before deployment.
- Conduct classroom and on-the-job training for supervisors, housekeeping staff, pantry staff, and other soft services personnel.
- Train employees on SOPs, work instructions, grooming standards, customer service, safety practices, POSH, and company policies.
- Evaluate training effectiveness through assessments, observations, audits, and feedback sessions.
- Conduct refresher training programs to address operational gaps and improve service quality.
- Support Operations Managers in implementing quality standards and best practices across all sites.
- Perform regular site visits to monitor service delivery, identify training needs, and recommend improvement actions.
- Assist in developing standard operating procedures (SOPs), training manuals, and operational guidelines.
- Ensure compliance with client requirements, statutory regulations, and company standards during transition and training activities.
- Coordinate employee onboarding activities, including documentation, orientation, and deployment readiness.
- Support audits and client inspections by ensuring staff competency and adherence to operational standards.
- Work closely with clients and internal stakeholders to ensure seamless service commencement and operational excellence.
- Identify opportunities for process improvement and contribute to continuous enhancement of training and transition programs.
- Act as a subject matter expert for soft services operations, training methodologies, and transition management.
- Training&Transition Department
Training & Transition Executive
DTSS
12.2009 - 03.2013
- Coordinate employee onboarding activities, including documentation, orientation, and deployment readiness.
- Track and maintain training records, certification status, and compliance reports.
- Support audits and client inspections by ensuring staff competency and adherence to operational standards.
- Generate and submit transition reports, training reports, competency assessments, and monthly MIS reports.
- Work closely with clients and internal stakeholders to ensure seamless service commencement and operational excellence.
- Identify opportunities for process improvement and contribute to continuous enhancement of training and transition programs.
- Act as a subject matter expert for soft services operations, training methodologies, and transition management.
- Training&Transition Department
Facility Executive Soft Services
DTSS
04.2004 - 12.2009
- Supervise daily housekeeping, pantry, and other soft services operations.
- Conduct routine quality inspections and ensure service standards are maintained.
- Coordinate with supervisors for timely completion of cleaning and maintenance activities.
- Manage housekeeping consumables, chemicals, and inventory.
- Address client requests and ensure prompt resolution of operational issues.
- Ensure compliance with safety standards, SOPs, and company policies.
- Support the Operations Manager in achieving client satisfaction and operational excellence.
- Fidelity Investments,EGL-Bangalore
Temporary Workman
Factory Production Department
11.1999 - 10.2003
- Supported production line to ensure timely assembly of vehicles
- TVS-Suzuki Limited-Hosur
Education
B.COM -
National Virtual University for Peace and Education
Bangalore01-2001
PUC - undefined
Kamaraj Govt HSS MC
Krishnagiri01-1999
S.S.L.C - undefined
Govt High School
Krishnagiri01-1997
Skills
Vendor management
Quality compliance
Strategic planning
Report preparation
Change Management
People Management
Client Service
Team collaboration
Strong communication & Interpersonal skills
Ability to grasp quickly
Accomplishments
- Successfully implemented best practices across site operations, achieving zero safety incidents through regular coaching, awareness programs, and team training.
- Consistently maintained high service standards, achieving SLA scores of 4.66 as recognized during client reviews.
- Introduced cost-saving initiatives, including recycling programs and process improvement measures, resulting in enhanced operational efficiency.
- Received the "Best Employee of the Year" award from 24x7 Facility Services Company (24x7FSC) for outstanding contribution to site operations and client satisfaction.
- Earned multiple client appreciations for the successful execution of special events and VVIP arrangements, ensuring exceptional service delivery and customer experience.
Interests
Hobbies: Listing to music & reading books
Timeline
SR. Operations Manager- Soft services
24X7FSC
02.2025 - Current
Operations Manager- Soft services
24X7FSC
01.2022 - 02.2025
Assistant Operations Manager- Soft services
24X7FSC
04.2017 - 01.2022
SR. Training & Transition Executive
24X7FSC
04.2013 - 04.2017
Training & Transition Executive
DTSS
12.2009 - 03.2013
Facility Executive Soft Services
DTSS
04.2004 - 12.2009
Temporary Workman
Factory Production Department
11.1999 - 10.2003
S.S.L.C - undefined
Govt High School
PUC - undefined
Kamaraj Govt HSS MC
B.COM -
National Virtual University for Peace and Education
Personal Attributes
- Self-motivated with a strong focus on quality and continuous improvement.
- Demonstrates a genuine commitment to customer service and client satisfaction.
- Maintains a high standard of personal presentation and grooming with a positive "Can Do" attitude.
- Eager to learn and continuously enhance skills and professional knowledge.
- Possesses strong interpersonal and communication skills, with the ability to interact confidently with colleagues, clients, visitors, and dignitaries.
- Experienced in conducting internal facility management training programs across various departments.
- Strong team player with the ability to work effectively in a dynamic environment.
- Capable of handling responsibilities independently while maintaining operational excellence.
Initiative / implementation
- Implemented the 5S Methodology for the centralized inventory storeroom, improving the organization and control of carpentry and plumbing consumables.
- Introduced and standardized housekeeping best practices through regular quality audits and proper utilization of housekeeping materials, resulting in improved service quality and operational efficiency.
- Implemented the "Bin-to-Bin" Green Initiative to reduce the use of plastic covers and promote environmentally sustainable waste management practices.
- Established an effective Key Management System to enhance security, accountability, and access control.
- Successfully implemented cost and manpower optimization initiatives, improving productivity while maintaining service quality and operational standards.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Hindi
Advanced (C1)
kannada
Advanced (C1)
PERSONAL DETAILS
Date of Birth: 16th,April-1981 Nationality: Indian Marital Status: Married Gender: Male I hereby declare that all the details mentioned above are true to best of my knowledge. Place: Hosur Date