Venu Gopala Reddy Mullagolla
System Engineer Trainee
Vijayawada
Summary
Personable and knowledgeable IT support technician with 2 years of experience assisting customers with various software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
System Engineer Trainee
Tata Consultancy Services
Hyderabad
2021.04 - Current
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Worked on different IBM sterling Tools and worked for different types of file transfers like FTP,SFTP.
- Analyzed security logs to determine and alleviate network threats.
Education
B.Tech - Electrical And Electronics Engineering
Bapatla Engineering College
Bapatla 2017.06 - 2020.04
Diploma - Electrical And Electronics Engineeringq
M.V.R College of Engineering And Technology
Paritala 2014.06 - 2017.04
S.S.C -
Z.P.High School
Paritala 2013.06 - 2014.04
Skills
Technical Support
User support
Troubleshooting
Timeline
System Engineer Trainee
Tata Consultancy Services
2021.04 - Current
B.Tech - Electrical And Electronics Engineering
Bapatla Engineering College
2017.06 - 2020.04
Diploma - Electrical And Electronics Engineeringq
M.V.R College of Engineering And Technology
2014.06 - 2017.04
S.S.C -
Z.P.High School
2013.06 - 2014.04