Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Venugopal Rao Madhari

Hyderabad

Summary

Results-driven IT Director known for high productivity and efficient task completion. Skilled in strategic planning, cybersecurity management, and cloud infrastructure optimization. Excel at leadership, problem-solving, and communication, ensuring seamless technology integration and operational excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

IT Director

Coforge
Hyderabad
04.2024 - Current
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Resolving escalated issues involving customers, vendors or employees.
  • Developing policies and procedures that promote a safe working environment.
  • Monitoring customer satisfaction levels and taking corrective action when needed.
  • Providing guidance and mentorship for junior staff members.
  • Maintaining relationships with external vendors and suppliers related to operations needs.
  • Ensuring compliance with applicable regulations and industry standards.
  • Actively participating in planning sessions for new projects or initiatives.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Performing root cause analysis of any problems encountered in operations.
  • Designing processes that maximize safety while minimizing cost.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
  • Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
  • Identified cost savings opportunities through process optimization initiatives.
  • Developing and implementing effective strategies to optimize operational performance.
  • Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
  • Establishing key performance indicators to track productivity, quality standards.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.

Assistant IT Director

Cigniti
Hyderabad
01.2000 - 03.2024
  • Provided technical assistance to end users on IT related issues.
  • Planned upgrades to equipment or applications as needed.
  • Managed daily operations of the IT department.
  • Maintained inventory of all hardware, software, licenses.
  • Monitored server performance and troubleshoot system errors.
  • Performed system backups and restorations as necessary.
  • Investigated incidents involving unauthorized access or data breaches.
  • Implemented disaster recovery plans in case of system failures or outages.
  • Created user accounts for new employees and maintained existing user profiles.
  • Conducted regular reviews of access controls in order to ensure secure data access.
  • Ensured compliance with applicable laws and regulations related to information security.
  • Documented all changes made to existing systems or processes.
  • Assessed current networks for vulnerabilities and recommended preventive measures.
  • Installed software updates and patches on servers and workstations.
  • Researched emerging technologies to identify potential solutions for business needs.
  • Provided training on new technology implementations to staff members.
  • Coordinated with vendors to purchase hardware, software, and other IT resources.
  • Developed and implemented IT policies and procedures.
  • Audited computer systems regularly for performance optimization.
  • Assisted in the planning, design, implementation, and maintenance of the network infrastructure.
  • Examined metrics and prepared IT project progress reports.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.

Education

BSc - Computer And Information Sciences

VMU
Salem TN

Skills

  • Operational management
  • Performance metrics
  • Disaster recovery
  • Policy development
  • Vendor management
  • Regulatory compliance

Certification

  • ITIL V4
  • QMS
  • MCSE

Languages

Telugu
First Language
Hindi
Intermediate (B1)
B1

Timeline

IT Director

Coforge
04.2024 - Current

Assistant IT Director

Cigniti
01.2000 - 03.2024

BSc - Computer And Information Sciences

VMU

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Venugopal Rao Madhari