VENUMADHAVA INDURI
Hyderabad
Summary
I adapt and learn from the resources and feedback provided from my peers.
Overview
3
3
years of professional experience
Work History
HELPDESK ANALYST
HCL Tech
Hyderabad
05.2023 - Current
- Company Overview: Johnson & Johnson, Hyderabad, India
- Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
- We worked for J&J Pharma and assisted Medical Reps of J&J Pharma with issues in laptops and iPads, as well as on J&J applications.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Conducted follow-up calls to ensure resolution of customer complaints or issues.
- Reported and tracked service requests using ticketing system.
- Responded promptly to customer inquiries regarding computer hardware and software problems.
- Provided technical support to customers over the phone and chats.
- Trained users on new technologies when necessary.
- Installed J&J applications on user systems, according to company policies.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Actively monitored incoming chats related to help desk tickets.
- Johnson & Johnson, Hyderabad, India
Technical Support Representative
Cognizant Technologies
Hyderabad
12.2024 - 05.2025
- Worked on DNS management and Domain management
CUSTOMER SALES EXECUTIVE
24/7
Hyderabad
07.2022 - 12.2022
- We were hired on contract by BestBuy's Primary Sales Deportment. We handled and assisted US customers on products available on our platform, and converted them to sales.
Education
Bachelor of Arts - HPG
Sri Narayana Degree College
Hyderabad04-2022
Intermediate - MPC
Narayana Junior College
Hyderabad04-2017
State Board - SSC
Narayana Co-Olympiad School
Hyderabad04-2015
Skills
- Technical troubleshooting
- Application installation
- Ticketing system management
- DNS management
- Hardware support
- Remote technical support
- Incident tracking
- Problem solving
Languages
Telugu, Hindi
First Language
English
Proficient
C2
DOB
31-7-2000
Timeline
Technical Support Representative
Cognizant Technologies
12.2024 - 05.2025
HELPDESK ANALYST
HCL Tech
05.2023 - Current
CUSTOMER SALES EXECUTIVE
24/7
07.2022 - 12.2022
Bachelor of Arts - HPG
Sri Narayana Degree College
Intermediate - MPC
Narayana Junior College
State Board - SSC
Narayana Co-Olympiad School