Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Vernin Varkey

Kannur, Kerala

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Professional track record of success in field , Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead, Aftersales

FLIPKART
BANGALORE
12.2021 - Current
  • Responsible for service delivery operations and program management of Complete Laptop Protection claims in Flipkart for pan India.
  • Providing the day-to-day analysis and interpretation of repair data and insights to improve metrics like speed and NPS, developed strategies for mitigating those risks.
  • Problem solving by coordinating with various stakeholders like Tech product, CX, SCM, Design, and Finance, and ensuring project goals are met on time and within budget.
  • Conduct RCA to identify insights on LO metrics breaches.
  • CLP partner migration to F1 and Yaantra, which led to a reduction in the total cost of part charges by 15% in PU.
  • Improvement in speed of delivery by 49%, and reduction by 78% in refunds.
    Conducted regular status meetings with internal teams and external partners to track progress against established milestones and managed multiple projects with competing deadlines simultaneously.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

Production and Logistics Manager

Ajosha Bioteknik pvt Ltd
Daman And Diu
07.2020 - 04.2021
  • Implemented the Inventory System for a new warehouse to reduce the risk factor.
  • Control the time management and workers management for the efficient operation of the production company.
    Managing the various departments. Like production units, inventory, and logistics to ensure speed and accuracy.
  • Monitored inventory levels and initiated restocking processes and day-to-day operations related to receiving, storing, packing, and shipping merchandise.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Conducted training sessions for new employees on safety procedures within the warehouse. Assigned tasks and projects to team members based on their experience level and skillset.
  • Managing the supply chain operations and dealing with B2B business activities, as well as the transport allocation in the company.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
    Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.

Logistics Executive

Westend pvt Ltd
Cochin
01.2015 - 05.2018
  • Monitored compliance with safety regulations during transport of goods.
    Coordinated distribution activities to meet customer requirements in a timely manner.
  • Analyzed costs associated with shipping materials and products to determine cost-effectiveness of various routes and vendors.
  • Implemented strategies to reduce lead times, improve service levels, and increase customer satisfaction ratings.
    Ensured that all shipments were properly labeled according to company standards.
  • Maintained up-to-date records on shipments including tracking numbers, delivery dates.
  • Managed financial budget, successfully administering cost-saving initiatives to enable growth.
  • Implemented and planned warehouse safety and security programs and activities.

Education

MBA - Logistics And Finance

CMS Academy of Management And Technology
Coimbatore, India
04-2022

Skills

  • Operations Management
  • Warehouse Management
  • Material Planning
  • MIS Reporting
  • Performance monitoring
  • Product Management
  • Quality Control
  • Stakeholder Management
  • Employee engagement
  • Resource Allocation
  • Stakeholder Management

Accomplishments

  • Acquired Reward and Recognition for Exemplary performance during BBD-2023, at Flipkart

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2

Certification

  • Lean Six Sigma Yellow Belt certification holder. Achieved the OKR targeted PA >90% and improved the NS score >80%.

Timeline

Team Lead, Aftersales

FLIPKART
12.2021 - Current

Production and Logistics Manager

Ajosha Bioteknik pvt Ltd
07.2020 - 04.2021

Logistics Executive

Westend pvt Ltd
01.2015 - 05.2018

MBA - Logistics And Finance

CMS Academy of Management And Technology

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Vernin Varkey